Parking at the front.
Thorndene has a Review Score of 8.1 (8.099) out of 10, based on 4 reviews in the last 2 years. Over all time Thorndene has 8 reviews.
Review from Emily S (Daughter of Resident) published on 17 October 2024
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Review from June M (Daughter of Resident) published on 10 October 2024
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Review from Tony H (Nephew of Resident) published on 2 October 2024
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Reply from Ravivannan Premananthan, Nominated Individual at Thorndene
I am shocked to read your review. You stated the home is 'gloomy and depressing', yet the home has undergone an intensive redecoration plan, including bright dementia friendly colours throughout. The home has had new vinyl flooring laid throughout along with a large purchase of new chairs for the residents. Activities are ongoing throughout the day; these may be one-to-one sessions or group activities. The home also hosts theme nights and other events to stimulate our residents. We have not had any previous concerns relating to the cleanliness of the home, we have regular inspections from the local infection control team who are happy with our IPC control measures. I am saddened to hear of your experience and again slightly confused as it does not reflect the current condition of Thorndene, before the finance department made contact with yourself relating to payments, you had made no concerns or indicated in any way you were not happy with the infrastructure of Thorndene.
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Review from Dal R (Son of Resident) published on 10 May 2024
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Review from Val W (Daughter of Resident) published on 5 May 2021
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Review from Elaine H (Daughter of Resident) published on 5 May 2021
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Review from Joyce E (Daughter of Resident) published on 4 May 2021
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Review from Tracy G (Daughter of Resident) published on 6 June 2019
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Reply from Kiya S, Owner at Thorndene
Thank you, Tracy! We love having your mum here. She is an amazing lady and her sense of humour cannot be beaten!
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The Review Score of 8.1 (8.099) out of 10 for Thorndene is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.167 for Thorndene is calculated as follows: ( (36 Excellents x 5) + (2 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 48 Ratings = 4.167
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.932 Points relating to the number of positive Reviews for Thorndene is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 3 Positive Reviews ÷ 4.4 = 0.682
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jan 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Hi, my name is Michelle and I am the registered manager at Thorndene Residential Home and Thorndene at Home. I love my job and have been with the company for 5 years. In my spare time, I like to go for walks with my dogs and watch the football.
Job Title: Registered Manager
Joined: 2019
Hi, my name is Sam and I am also one of the registered managers at Thorndene and Thorndene at Home. In my spare time, I love decorating and spending time with my loved ones. I have been part of this big family for over 5 years now and I love it!
Job Title: Operations Manager
Joined: 2019
Hi my name is Kiya and I am the operations manager at Thorndene. My role is to ensure the management team, carers and ancillary staff have the right synergy to ensure we provide the best care possible for our residents.