Town Moor House

1/2 Town Moor Avenue, Doncaster DN2 6BL
Submit a Review
9.9 36 Reviews
  • Town Moor House, Doncaster
Town Moor House, in Doncaster, provides comfortable residential care, with over 20 years of experience in aspiring to the highest standards.

The friendly service maintains an on-going focus on quality, with the team highly-skilled in monitoring residents residents over long-term periods.

Home-cooked food supports good nutrition, while a spacious interior is ideal for an active and versatile lifestyle. Visitors are made to feel welcome and the service respects the independence of residents.

Show Town Moor House on the Map

Care Provided by Town Moor House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Pegg (Registered Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Town Moor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,030 – £1,030
    • Self-Funded Residential Dementia Care £1,030 – £1,030
    • RESPITE Self-Funded Residential Care £1,030 – £1,030
    • RESPITE Self-Funded Residential Dementia Care £1,030 – £1,030
  • (these prices are only a guideline, please contact Town Moor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Town Moor House Reviews (36)

Total of 36, showing 1-20
9.9

Town Moor House has a Review Score of 9.9 (9.930) out of 10, based on 24 reviews in the last 2 years. Over all time Town Moor House has 36 reviews.

Overall Experience

  • 30
  • 6
  • 0
  • 0
  • 0

Date Published

36
1
21
24
12

Review from Mark H (Nephew of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very satisfied with the care given with care, compassion and empathy. My aunt has settled well and appears to be very happy and relaxed due to the nice warm and friendly environment of the staff. The home has just undergone a slight renovation which has brightened the rooms up.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for making time to give your feedback. We pride yourself on our care and environment.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chloe B (Granddaughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna has been here for over a year now and we have always had a positive experience. This was a last resort for us and we couldn't have chosen a better home for her. The home is always clean and tidy and I love looking at photo updates of what they are getting up to.

Reply from Claire Pegg, Manager at Town Moor House

Thank you very much for your wonderful feedback and kind words. I will ensure this is relayed to staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverly C (Daughter-in-law of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visits to see my father-in-law the staff are very helpful and caring towards me and my father-in-law, nothing is too much trouble, they go over and above to help. It is a pleasure to go and see him in the home.

Reply from Claire Pegg, Manager at Town Moor House

Thank you very much for your wonderful feedback and kind words. I will ensure this is relayed to staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen L (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Town Moor House now for 3 weeks respite and we are delighted with the care he has received. I have no hesitation in recommending this care home. The staff are all wonderful and Dad is very happy.

Reply from Claire Pegg, Manager at Town Moor House

Thank you very much for your wonderful feedback and kind words. I will ensure this is relayed to staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad recently moved in for respite care and the staff have been very welcoming. Dad is very frail but the compassion they show when dealing with him is so reassuring for us - knowing he is safe and cared for is everything to us. He has already settled in and can't now imagine being elsewhere!

Reply from Claire Pegg, Manager at Town Moor House

Thank you for your kind words and review. We are very happy that your Dad has settled. Lovely gentleman.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle A (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in recently to Town Moor House and has settled in really well. It feels so homely there and the staff are lovely and caring and I know Mum is safe and well looked after. She's been participating in the activities and enjoyed a trip out to a garden centre. I can't thank the staff enough for
all they do. Highly recommend this wonderful home.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and feedback. We are so happy that Mum has settled in well and enjoying the activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan R (Mother of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love how the staff have kept my mum safe, really welcoming towards us, do lots of activities. They also have people in who sing the old songs which is really nice, my mum loves it and I know she's happy and well.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for your feedback, I will past this onto staff. I'm so happy that your Mum is happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda C (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gorgeous place, lovely, caring staff! Mum is very well cared for, lots of things to do, always meet Mum's needs and above, we couldn't be happier, highly recommended. A big thank you to everyone.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and kind words. I will ensure I feed it back to my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca A (Granddaughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous place, the facilities are fab, plenty of activities to do, plus entertainment that my nana enjoys, lovely staff, my nana receives the best of care, highly recommend, thank you to everyone for making my nana so comfortable and cared for.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and kind words. I will ensure I feed it back to my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachael C (Granddaughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my nana has received over the last year has been fantastic. All the staff are lovely, very helpful and caring. Home from home feel and lots of fun activities for the residents every week. Wouldn't hesitate to recommend this care home.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and kind words. I will ensure I feed it back to my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I M (Grandson of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment of walking into Town Moor House, the atmosphere is a very welcoming and homely one. Every single member of the staff is truly superb, wonderfully caring and extremely friendly with residents and visitors alike. They honestly do everything they possibly can to ensure the comfort
and safety of all residents. Thank you so much to all the amazing staff there for taking such great care of my grandma.

Reply from Claire Pegg, Manager at Town Moor House

Thank you very much for your wonderful feedback and kind word. I will ensure this is relayed to staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a lovely reception from the staff. Mum looks well cared for and it’s apparent that Mum's safety is met. Lots of lovely activities which I can view on social media. As I live away it’s lovely to see the photos.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for taking the time to complete your review and for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter J (Friend of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problem with Town Moor House care home, the friend I come to see is always cared for, they always check up on her, and always give her cups of tea when she asks for it.
Staff are always polite to visitors and the place is looked after.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for your feedback. It is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E R (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Mum has been a resident for a short period of time, I could not be happier with the love and care shown to her by both management and all staff. The home has a very friendly and welcoming atmosphere. I would recommend Town Moor House extremely highly.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for your kind words and feedback. We care deeply and it is nice it shows.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Franca P (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are really pleased with the care and attention that is given to my mum. She’s much happier and listened to by carers/staff than she was in her previous home which makes my mum communicate better with us too.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for your kind feedback. I will pass this onto the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Davina G (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a loved one is such a difficult and important decision and from our first visit, we knew Town Moor House was right for Mum. Such a warm and welcoming atmosphere.
Having opportunities to socialise was an important factor for her and she has been able to enjoy the many activities
and outings provided and companionship from not only other residents but the staff themselves.
Communication with families is excellent from sharing wonderful photos on social media to help those further away stay in touch to having very much an 'open door' policy for visitors.
We cannot thank the staff enough for the quality of holistic care they have, and continue to, provide for Mum at every stage of her illness.
To say that the team goes above and beyond does not even begin to describe the level of patience, care and genuine affection that Mum has been shown. Town Moor House is like an extension of family!

Reply from Claire Pegg, Manager at Town Moor House

Thank you very much for your feedback and very kind words, we are very proud of our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie W (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the most difficult decision of our lives but myself and my sister were aided by the staff making the transition into care for our mum. The care home assets are the staff. They go above and beyond to provide an excellent service to the residents and their families. Residents are treated with dignity
which is essential with dementia care. The staff have not changed very much in the last 18 months which says a lot. The facilities are always clean and tidy and meet the needs very well. There are 2 lounges one quiet and one for more active residents. The activities coordinator has provided a full programme throughout this time. Every celebration in the annual calendar is attended to and more. There are trips out and 2 small gardens for use for better weather days. Hot dinners every day and the most amazing birthday cakes!

Reply from Claire Pegg, Manager at Town Moor House

Thank you for your feedback. We will ensure this is fed back to staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N C (Power of Attorney of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home and its staff have done absolute wonders for my grandmother, she first came to you on respite a long while ago and it was the first time in a long time she was smiling full of beans and had gained weight. Since returning to her own home and her decline in dementia there was no question
on where she wanted to live permanently. Working as a registered manager myself across the miles I can honestly say the staff at Town Moor House are always going above and beyond, I would recommend them to anyone.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and comment, this will be passed over and shared with staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter-in-law of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Town Moor House since January 2024 and has previously been in for respite. We have never had any problems with the quality of care that she has needed or the help and support that she receives from all of the staff there and we haven't found a care home like this with the
quality of care or the genuine love and help and support she receives from every member of staff in there. They love having her in their care and she's never been happier in any of the respite we have tried over the last four years until we tried this one. Every resident in there is looked after as though they are the staff's family members which helps a lot at this stage of their life and they recognise that every resident's needs are different and spend that time with them to help and support them and make their day's better in whatever way they can and we find this helps a lot especially with dementia patients and those that need the extra nursing support too.

Reply from Claire Pegg, Manager at Town Moor House

Thank your for your positive words and kind feedback, we will pass this over to staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K G (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Town Moor House since February. I cannot praise the staff enough. They are so caring and treat my mum with wonderful care and respect. She has her hair done every week and the staff provide a variety of activities every day. Mum is a very sociable person and there is always something
to do, whether craft activities, dominos, bingo or having guest entertainment. The meals are exceptional with plenty of choice. Snacks and refreshments are available at any time. Her room is lovely with plenty of space for her clothes and bits from home. The atmosphere in the home is warm and welcoming. Mum is a high fall risk and cognitively impaired so my priority was her safety, here I feel confident that these risks are managed effectively, with pressure mats, call system and smart lamp. Staff are always in the communal areas. I would highly recommend this home for anyone considering 24 hour care, whether permanent or for respite.

Reply from Claire Pegg, Manager at Town Moor House

Thank you so much for your positive comments regarding our home and team. We very much appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Town Moor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Town Moor House is calculated as follows: ( (264 Excellents x 5) + (20 Goods x 4) ) ÷ 284 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Town Moor House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Claire

Claire Pegg

Job Title: Home manager

Joined: 2016

Claire started her career in Social Care working as a Domiciliary Community Care Assistant. In 2008 Claire moved into a 24-hour residential care home working as a Care Assistant and then was promoted to Senior Care Assistant.


Claire started at Trust Care in September 2016 employed as a Senior Care Assistant and Clinical Lead at Woodlea Residential Home. After intensive training and personal development Claire progressed to Deputy Manager and then Home Manager of Town Moor House.


Claire said "I feel valued and appreciated. Excellent support at Trust Care, thank you for believing in me and getting me to believe in myself."


Jill

Jill Simpson

Job Title: Deputy Manager

Joined: 2020

Jill first started her career at the age of 18 as a Care Assistant, after completing her Level 2 and Level 3 qualifications in Health & Social Care Jill was quickly promoted to Team Leader and started her Senior Care Assistant practical training. Jill is now the proud Deputy of Town Moor House.


Jill said "Trust Care is a warm and friendly company, The Directors Steve & Andrew know their staff by name any problem we have at the home is quickly dealt with and they are extremely supportive. Been at Town Moor House I feel I am coming home each day learning something new and doing the best for our residents"


Charlene

Charlene James

Job Title: Administrator

Joined: 2022

"I only joined the care sector for the first time in February 2022. Prior to this, I worked in the legal sector as a legal secretary for nearly 16 years.


I decided to join Trust Care as I felt that the time had come for a change in career, also the job role was more suited to my family life. I can drop my children at school and pick them up which I couldn’t do with any other job advertised."


"Within Trust Care, you are treated and valued as an individual person, not just a number. Management and members of staff are extremely supportive of each other. Training is always provided which is beneficial for your job role. Nothing is ever too much trouble. We have a fantastic Home Manager who is supportive and approachable. The Home has a very “homely feel” and doesn’t feel like you are actually coming to work. Such an amazing company to work for, which makes the morale much more positive."


Frequently Asked Questions about Town Moor House

What types of Care is Town Moor House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Town Moor House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Town Moor House have?

There are 29 Single Rooms.

What are the Facilities & Services at Town Moor House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Town Moor House to the centre of Doncaster?

0.8 mile(s) as the crow flies, distance by road may be significantly further.