Town Moor House

1/2 Town Moor Avenue, Doncaster DN2 6BL
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9.9 36 Reviews
  • Town Moor House, Doncaster
Town Moor House, in Doncaster, provides comfortable residential care, with over 20 years of experience in aspiring to the highest standards.

The friendly service maintains an on-going focus on quality, with the team highly-skilled in monitoring residents residents over long-term periods.

Home-cooked food supports good nutrition, while a spacious interior is ideal for an active and versatile lifestyle. Visitors are made to feel welcome and the service respects the independence of residents.

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Care Provided by Town Moor House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Pegg (Registered Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Town Moor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,030 – £1,030
    • Self-Funded Residential Dementia Care £1,030 – £1,030
    • RESPITE Self-Funded Residential Care £1,030 – £1,030
    • RESPITE Self-Funded Residential Dementia Care £1,030 – £1,030
  • (these prices are only a guideline, please contact Town Moor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Town Moor House Reviews (36)

Total of 36, showing 21-36
9.9

Town Moor House has a Review Score of 9.9 (9.930) out of 10, based on 24 reviews in the last 2 years. Over all time Town Moor House has 36 reviews.

Overall Experience

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  • 6
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Date Published

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Review from Danielle H (Granddaughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my nana has only lived at Town Moor House for a few months, I can honestly say they have helped her incredibly. She says she likes it there and has no complaints. She enjoys lots of activities throughout the week and it's lovely to see these on the social page! From my experience, the staff
from management to domestic and all in between, are friendly, approachable and welcoming. The home has some lovely decorations within and feels like a home away from home. I would 100% recommend this home to anyone looking for a care establishment to look after their loved one.

Reply from Julie Moran, Trust Care at Town Moor House

We would like to thank you for your feedback and positive comments about your nanas care at Town Moor House, and the home's lovely feel. We will feed back to our staff team your kind comments. We really appreciate you taking the time to give your views which we use to support the feedback for Town Moor House. Kind regards, Operations Director Trust Care.


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Review from L B (Power of Attorney of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Town Moor House go above and beyond to help all their residents and their families, when busy they always have time for a chat. The staff are all lovely and the care home is run amazingly by the home manager and the deputy manager.

Reply from Claire Pegg, Manager at Town Moor House

Thank you so much for your lovely comments about our team at Town Moor House. We really appreciate the time you have taken to write this and will feed it back to the team.


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Review from Neil L (Son of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with this care home since the first day Mum came to stay. She has been treated with kindness and respect ever since and I am so glad that she is staying here as it gives me peace of mind that she is well looked after. The food is great as is the frequent organised activities, but
my greatest praise has to go to the staff who genuinely care about the residents. Wholeheartedly recommend.

Reply from Claire Pegg, Manager at Town Moor House

Thank you for taking the time to leave this kind feedback. We know it can be a difficult process and a worrying time when a loved one moves into care, but our team is dedicated to reassuring and supporting our residents and their families. We are so pleased that it has had such a positive impact on both you and your mum.


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Review from Deborah R (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, All staff at Town Moor are wonderful they always have time for mum and they treat her with love and respect. Mum is very happy at Town Moor and I am really happy that we chose Town Moor for her.

Reply from Claire Pegg, Manager at Town Moor House

Thank you so much for your positive comments regarding our home and team. We very much appreciate your feedback.


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Review from Stephen G (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Town Moor House cared for my mum in the most special way. Within a week they knew her love of tea and chocolate cake and within a month the anxiety, caused by her condition and which had been overwhelming, was almost totally gone.
Her condition deteriorated rapidly but the care provided
at every stage was above and beyond what we could have expected. As Mum reached the end of her life the quality of care, which was already outstanding, reached new heights.
Town Moor House was an amazing blessing to our family in the last 6 months we had with my mum. I can't imagine how awful it might have been had we not been blessed to have Mum at Town Moor House.
I cannot recommend Town Moor House highly enough. Thank you all for all your care.

Reply from Thomas Ogden, Head of Development and Engagement at Town Moor House

Thank you for taking the time to leave this wonderful feedback. We know it can be a difficult process and a worrying time when a loved one moves into care, but our team is dedicated to reassuring and supporting our residents and their families. We are so pleased that it has had such a positive impact on both you and your Mum. We think that all of our residents are special and it's lovely to know that it comes across! We will share your feedback with our amazing staff team at Town Moor House.


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Review from Annette O (Niece of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable home with good staff.
Plenty of activities for those who wish to partake.
Meals are good and staff are always willing to prepare anything to temp residents to eat. Nice rooms which have plenty of space for personalised belongings.

Reply from Thomas Ogden, Head of Development and Engagement at Town Moor House

Thank you for taking the time to leave this feedback for the team at Town Moor House. We're so glad to hear that you're pleased with the care the team gives to our residents. Thanks again, we'll be sure to relay your message to the home.


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Review from David G (Son of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Town Moor House in May this year. Right from the first day she was there, everyone seemed really caring towards her. Mum is very happy, which is important and it is reassuring to know that the care she is getting day to day is first class.

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Review from Susan C (Wife of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is excellent, and the staff are very professional while being friendly at the same time. I know I can approach them with any questions about him, and I am certain they will be dealt with.

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Review from Lynn T (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum is given is first class. The staff are dedicated and caring and nothing is too much trouble for them. A lovely, friendly care home, would recommend it without hesitation. Thank you for taking such good care of my mother.

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Review from Philip D (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father became a resident at Town Moor House in February 2019. The home is pleasant and the staff professional and caring. The home specialises in the care of dementia suffers and the staff are excellent as they deal with each patient as an individual, which is what mental illness require. I can highly
recommend this establishment and would use it again should I need to.

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Review from David S (Nephew of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff at Town Moor House are excellent and do a good job in taking care of the residents and their needs.
I trust them completely.

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Review from Andrew S (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in this home for several months now and the staff seem very helpful and respectful of his needs. They encourage him to take responsibility of his daily needs but step in when he is failing to do so.
The kitchen staff make special efforts to provide him with food he likes (his current
favourite being banana sandwiches).
He is able to go to town during the day if he wishes, has a large TV in his room for when he doesn't wish to interact with the other residents and generally is happy.

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Review from Louise A (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to put my parents into care November 2016 and I must have visited every care home in the area. Town Moor House gave me a warm caring feel and from the onset, it was a great relief that they were looked after. Sadly, only mum remains and to this day I still find the home, staff and care excellent.

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Review from Jane D (Wife of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff. Friendly, clean and reliable - fab with the residents.

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Review from David D (Son of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and well cared for accommodation. Caring and helpful staff. Visits at any time, food said to be very good.

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Review from Keith H (Son of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother who is registered blind is treated with upmost patience, her room always warm and clean, and the staff are very caring and attentive, the meals seem very nice and when I go to visit her we are always welcomed with a smile and the offer of a drink if we want one. This is the second home my
mother has been in, and a big improvement on the one we moved her from.

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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Town Moor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Town Moor House is calculated as follows: ( (264 Excellents x 5) + (20 Goods x 4) ) ÷ 284 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Town Moor House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

2013 National Care Awards Finalist

Recipient: Trust Care Ltd

Date: Saturday 06 Apr 2013 More details

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Meet the Team (3)

Claire

Claire Pegg

Job Title: Home manager

Joined: 2016

Claire started her career in Social Care working as a Domiciliary Community Care Assistant. In 2008 Claire moved into a 24-hour residential care home working as a Care Assistant and then was promoted to Senior Care Assistant.


Claire started at Trust Care in September 2016 employed as a Senior Care Assistant and Clinical Lead at Woodlea Residential Home. After intensive training and personal development Claire progressed to Deputy Manager and then Home Manager of Town Moor House.


Claire said "I feel valued and appreciated. Excellent support at Trust Care, thank you for believing in me and getting me to believe in myself."


Jill

Jill Simpson

Job Title: Deputy Manager

Joined: 2020

Jill first started her career at the age of 18 as a Care Assistant, after completing her Level 2 and Level 3 qualifications in Health & Social Care Jill was quickly promoted to Team Leader and started her Senior Care Assistant practical training. Jill is now the proud Deputy of Town Moor House.


Jill said "Trust Care is a warm and friendly company, The Directors Steve & Andrew know their staff by name any problem we have at the home is quickly dealt with and they are extremely supportive. Been at Town Moor House I feel I am coming home each day learning something new and doing the best for our residents"


Charlene

Charlene James

Job Title: Administrator

Joined: 2022

"I only joined the care sector for the first time in February 2022. Prior to this, I worked in the legal sector as a legal secretary for nearly 16 years.


I decided to join Trust Care as I felt that the time had come for a change in career, also the job role was more suited to my family life. I can drop my children at school and pick them up which I couldn’t do with any other job advertised."


"Within Trust Care, you are treated and valued as an individual person, not just a number. Management and members of staff are extremely supportive of each other. Training is always provided which is beneficial for your job role. Nothing is ever too much trouble. We have a fantastic Home Manager who is supportive and approachable. The Home has a very “homely feel” and doesn’t feel like you are actually coming to work. Such an amazing company to work for, which makes the morale much more positive."