The Beeches has a Review Score of 9.5 (9.480) out of 10, based on 17 reviews in the last 2 years. Over all time The Beeches has 49 reviews.
Review from Karen J (Daughter of Resident) published on 13 November 2024
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Reply from Lindsey Grady, Home Manager at The Beeches
Thank you for your lovely review of our home. I'm so happy that your Dad has settled in quickly, and become a part of our Beeches family. I hope that whilst you are so far away, this gives you peace of mind that your Dad is safe and happy. I'll ensure that I share your lovely words with the whole team.
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Review from Gina C (Sister-in-law of Resident) published on 27 September 2024
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Reply from Lindsey Grady, Home Manager at The Beeches
At The Beeches we pride ourselves on the quality of care and support provided to our residents. I apologise that on this occasion it would seem that you are dissatisfied with the quality of care provided to your loved one. Please be assured that we risk assess every resident we care for and put measures in place to safeguard them as far as possible, from harm or injury. Even then sometimes accidents can occur, however, when they do we are open and honest and follow our robust safeguarding and reporting procedures. Regarding the instance of verbal abuse, whilst I cannot disclose specific details of the investigation, I can assure you that all policies and procedures were followed to the letter, with the full knowledge and to the satisfaction of both the Adult Safeguarding Board and our regulator the Care Quality Commission.
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Review from N B (Daughter-in-law of Resident) published on 26 September 2024
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Reply from Lindsey Grady, Home Manager at The Beeches
Thank you for this lovely review, I am so pleased that your in-laws have settled in so well at The Beeches. I will share your feedback with the team.
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Review from Richard D (Son of Resident) published on 3 September 2024
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Reply from Lindsey Grady, Home Manager at The Beeches
Thank you so much for your wonderful review, I am pleased that you and your mum are happy with The Beeches. I will ensure your kind words are shared with the whole team.
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Review from K T (Son of Resident) published on 14 August 2024
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Reply from Lindsey Grady, Home Manager at The Beeches
Thank you for your kind review; I will ensure your words are shared with the rest of the team.
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Review from Robin C (Son of Resident) published on 7 August 2024
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Review from Graham S (Brother of Resident) published on 7 August 2024
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Review from K W (Daughter of Resident) published on 16 July 2024
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Reply from Lindsey Grady, Home Manager at The Beeches
Thank you for your lovely review, I'm so pleased that you and your mum are both so happy with The Beeches. I will share your kind words with the team.
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Review from Dawn E (Daughter of Resident) published on 15 July 2024
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Reply from Lindsey Grady, Home Manager at The Beeches
I'm so glad your mum has settled so well, and that both of you are so happy with The Beeches. Thanks for your lovely review, I will share it with the rest of the team.
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Review from Mandy K (Daughter of Resident) published on 11 July 2024
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Reply from Lindsey Grady, Home Manager at The Beeches
Thank you very much for your lovely words, I'm so pleased that you are so happy with The Beeches, I'll share with the rest of the team.
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Review from Keith E (Nephew of Resident) published on 28 June 2024
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Reply from Lindsey Grady, Home Manager at The Beeches
Thank you so much for your kind words. It is a privilege to care for your Aunty, all the staff think the world of her. I will ensure this lovely review is shared with all the team.
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Review from Christine B (Daughter of Resident) published on 12 June 2024
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Reply from Helen Nairn, Area Manager at The Beeches
We are sorry that you feel the support your mother received is below standard and we are currently conducting a thorough investigation into your concerns. I do hope you will attend the offered meeting to discuss these further.
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Review from Jane M (Daughter of Resident) published on 7 June 2024
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Reply from Lindsey Grady, Home Manager at The Beeches
Thank you very much for your lovely review, I will ensure your kind words are shared with the team. I'm glad we have been able to provide such a good experience for your mum during her stay at The Beeches.
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Review from A B (Daughter-in-law of Resident) published on 20 June 2023
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Reply from Hilary Miller, Home Manager at The Beeches
Thank you very much for your lovely words regarding the care of your loved one, I will pass your comments on to the team at The Beeches.
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Review from Ian M (Son of Resident) published on 17 June 2023
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Review from Jean B (Wife of Resident) published on 15 June 2023
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Review from J T (Sister of Resident) published on 14 June 2023
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Review from Anthony J (Son of Resident) published on 20 May 2022
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Reply from Hilary Miller, Home Manager at The Beeches
Thank you for your lovely, kind words regarding the hard-working staff at The Beeches. Mum’s 100th Birthday celebrations were delightful and we will not forget the pride on Mum’s face and on your own; you looked fit to burst. Thank you for entrusting us all to care for your wonderful mother.
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Review from Karen J (Daughter of Resident) published on 11 February 2022
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Review from Andrew W (Son of Resident) published on 4 February 2022
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The Review Score of 9.5 (9.480) out of 10 for The Beeches is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.480 for The Beeches is calculated as follows: ( (142 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 204 Ratings = 4.48
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Beeches is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Oct 2023
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