The Beeches has a Review Score of 9.5 (9.480) out of 10, based on 17 reviews in the last 2 years. Over all time The Beeches has 49 reviews.
Review from Susan F (Sister of Resident) published on 26 January 2022
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Review from M L (Wife of Resident) published on 20 December 2021
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Reply from Jennie Hamblin, Operations Support Manager at The Beeches
Thank you for your lovely review of our home. It’s great to read that you feel welcome and the atmosphere is friendly, this is exactly what we work so hard towards achieving. I will pass your kind words on to the team. We very much appreciate your support too.
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Review from S M (Daughter of Resident) published on 3 December 2021
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Reply from Jennie Hamblin, Operations Support Manager at The Beeches
Thank you for taking the time to write such a heart-warming review, we are very touched by your comments. All the staff in the home, work very hard to promote the wellbeing of our residents and I’m pleased to hear that you are happy with the care and support received. We are currently planning all of our Christmas entertainment and look forward to sharing our plans with everyone.
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Review from L T (Daughter-in-law of Resident) published on 16 December 2020
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you for taking the time to complete a review for us. I’m sorry that you felt that some aspects of the home were not to the expected standard; I will cascade this information to the team to enable us to improve those aspects of the service. Thank you once again for your comments.
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Review from Ann T (Niece of Resident) published on 16 December 2020
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you for taking the time to complete our review form, and thank you for your feedback. As you will appreciate, these are very difficult and challenging times for our residents, staff and our families, and we are trying to ensure that we have everything we can in place to enable our residents to keep in touch with families. Unfortunately, we are unable to control the weather, but we have now changed our appointment booking system so that only the administration manager and the home manager are taking and recording the appointments; hopefully, this will stop any duplication or double booking of time slots. Thank you once again for your comments.
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Review from John W (Nephew of Resident) published on 8 December 2020
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you for your kind feedback. I will share it with the staff team who appreciate your support.
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Review from J B (Daughter-in-law of Resident) published on 12 November 2019
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
I am delighted that you feel our team treat your mother-in-law with kindness and respect, and that she is well presented. We are reviewing the lounge area and we will be renewing the furnishings in the near future.
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Review from Susan S (Daughter of Resident) published on 2 August 2019
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you so much for your kind words; I will ensure this is fed back to the staff team. I am sure they will all be happy to know that they really do make a difference to the lives of our residents.
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Review from Teresa R (Daughter of Resident) published on 24 June 2019
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you for your valued feedback; it’s a pleasure getting to know new residents and their families, and good to know that we are meeting expectations.
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Review from Vincent R (Son of Resident) published on 13 June 2019
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you so much for your valued feedback; it’s always good to know that the staff are valued and recognised for the job that they do.
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Review from A R (Son of Resident) published on 24 April 2019
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you for taking the time to review our home and for your comments; this will help us to ensure that we continue with our high standards that we pride ourselves on.
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Review from Michael C (Son of Resident) published on 25 September 2018
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you for taking the time to review our Home, and thank you for your valued feedback. This enables us to strive to further improve the quality of life to our residents.
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Review from Alan G (Son of Resident) published on 13 August 2018
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you so much for your very valued feedback, and to know that our overall quality is improving the lives of our residents.
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Review from Jill C (Daughter of Resident) published on 6 August 2018
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you so much for your lovely review; be assured that your comments will be passed to all of the staff, knowing that they make so much difference to peoples lives.
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Review from J W (Wife of Resident) published on 30 July 2018
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you so much for your valued feedback, it does give the staff a feeling of satisfaction when they know they are making a difference to our residents' lives.
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Review from Keith C (Son of Resident) published on 23 July 2018
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you so much for your kind comments. It's great for the staff and the home to be recognised for their hard work and commitment. I will ensure that your comments are fed back to all the staff team.
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Review from S B (Wife of Resident) published on 20 July 2018
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you for taking the time to comment on your experience with us, your feedback is vital and important to us. I will ensure that the staff are aware of your kind comments, and always be assured that we are here to support you as a relative as well as your loved one who resides with us.
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Review from Denise W (Daughter of Resident) published on 19 July 2018
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you for your feedback and kind words. This feedback will be shared with the staff team and I’m sure, along with me, they will be proud to know that they are making a difference to the lives of the residents in our care, as well as the lives of their relatives who see and experience the care that they give.
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Review from Gary B (Son of Resident) published on 24 April 2018
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you for your review and kind words, it means a great deal to the whole staff team to know that we are doing everything we can to ensure that our residents have a meaningful place and a fulfilled life in the home.
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Review from Barbara S (Wife of Resident) published on 15 January 2018
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you for your review and kind words. It has been an absolute pleasure to be part of your lives. Our door is always open whenever you would like to come back. God Bless.
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The Review Score of 9.5 (9.480) out of 10 for The Beeches is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.480 for The Beeches is calculated as follows: ( (142 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 204 Ratings = 4.48
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Beeches is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Oct 2023
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