The Beeches has a Review Score of 9.5 (9.480) out of 10, based on 17 reviews in the last 2 years. Over all time The Beeches has 49 reviews.
Review from Roy B (Son of Resident) published on 11 May 2017
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Review from C G (Friend of Resident) published on 27 March 2017
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Reply from Darren Mann-Saunders, Manager at The Beeches
Thank you for your valuable feedback. It means a lot to the care staff and management to know that we make a difference to the lives of all of our residents.
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Review from J B (Daughter of Resident) published on 16 March 2017
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Reply from Darren Mann-Saunders, Manager at The Beeches
Thank you for your kind comments. I will ensure that all staff are aware of your feedback.
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Review from S S (Daughter of Resident) published on 2 March 2017
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Reply from Darren Mann-Saunders, Home manager at The Beeches
Thank you so much for your feedback, it is greatly appreciated. I will ensure staff are aware of your comments. It is nice that they are recognised for the care that is given in the home.
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Review from Alan S (Son of Resident) published on 1 March 2017
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you so much for your very valued feedback.
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Review from E W (Niece of Resident) published on 29 November 2016
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Reply from Darren Mann-Saunders, Home Manager at The Beeches
Thank you so much for taking the time to review our home. Much appreciated.
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Review from M H (Daughter of Resident) published on 18 July 2016
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Review from Sharon S (Daughter of Resident) published on 11 July 2016
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Reply from Darren Saunders, Home Manager at The Beeches
Thank you for your feedback. It is greatly appreciated and nice to know that the care that the staff at The Beeches provides is recognised by family members.
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Value for Money
Review from Catherine E (Daughter of Resident) published on 25 April 2016
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The Review Score of 9.5 (9.480) out of 10 for The Beeches is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.480 for The Beeches is calculated as follows: ( (142 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 204 Ratings = 4.48
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Beeches is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Oct 2023
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