The home does not charge any top-ups on local authority or self-funded fees.
The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.
The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.
The home has a large car park with easy access.
Broadacres Care Home has a Review Score of 9.7 (9.654) out of 10, based on 15 reviews in the last 2 years. Over all time Broadacres Care Home has 44 reviews.
Review from Mary T (Friend of Resident) published on 9 June 2017
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Overall Experience
5.0 out of 5
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Review from J F (Son of Resident) published on 1 August 2016
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Ralph D (Brother of Resident) published on 15 April 2016
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from Geri B (Daughter of Resident) published on 20 October 2015
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Overall Experience
4.0 out of 5
Reply from Carole Anderson, Home Manager at Broadacres Care Home
Thank you for taking the time to review Broadacres Care Home - we appreciate all feedback and make sure we act upon it in the best way we can. I'm delighted to see how likely you are to recommend our home to others. I would like to discuss in more detail the rewards our team can receive - in particular, the ROCK Award scheme which is designed for residents and relatives to nominate members of our team who have had a positive impact on their lives. I will be in touch to talk further and thank you again for the review.
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The Review Score of 9.7 (9.654) out of 10 for Broadacres Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.654 for Broadacres Care Home is calculated as follows: ( (145 Excellents x 5) + (23 Goods x 4) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 179 Ratings = 4.654
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Broadacres Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Apr 2024
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Job Title: Home Manager
Joined: 2021
“Person-centred care is always putting the needs of the resident first.”
As a Health Care Professional, Lyndsey has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.
Lyndsey uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Lyndsey said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”
If you would like to find out more about Broadacres, Lyndsey would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
