Eastwood House

Doncaster Road, Rotherham S65 2BL
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8.1 17 Reviews
  • Eastwood House, Rotherham
Eastwood House, in Rotherham, is registered to provide care for up to thirty-seven residents, with a team of carers who are skilled and equipped to take on a wide range of needs.

Alongside professional care, the home supports an interesting and active lifestyle, aiming for a warm and friendly social atmosphere that both residents and their visitors can appreciate.

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Care Provided by Eastwood House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah McKenzie (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (37)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Eastwood House

  • Weekly Charges per Person
    • Self-Funded Residential Care £685 – £725
    • Self-Funded Residential Dementia Care £685 – £725
  • (these prices are only a guideline, please contact Eastwood House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Eastwood House Reviews (17)

8.1

Eastwood House has a Review Score of 8.1 (8.103) out of 10, based on 2 reviews in the last 2 years. Over all time Eastwood House has 17 reviews.

Overall Experience

  • 9
  • 7
  • 0
  • 0
  • 1

Date Published

17
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2
15

Review from Sarah H (Friend of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our second review. We visited at Christmas and were so impressed that when we needed respite for a couple of weeks Eastwood House was our first choice. Everyone is so kind, caring and helpful. The home is spotlessly clean and smells fresh. All the residents are well-presented and look very happy
in their surroundings. The meals and drinks were plentiful and tasty. The staff are great and clearly enjoy their jobs, going about their duties with a smile and nothing is too much trouble. Everyone is treated with respect. If ever we need to return we wouldn’t hesitate.

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Review from Barrie C (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy at the home, carers look after her well, kept clean and fed. Entertained sometimes, so can't complain at all.

Reply from sarah Mckenzie, Care Home Manager at Eastwood House

Thank you for this lovely review, I am sure all our staff will be glad of this feedback.


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Review from Lorraine V (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is quite happy in Eastwood House. The carers and other staff are lovely. Mum likes the food which is a compliment as she was an excellent cook when she lived in her own home.

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Review from Dawn C (Friend of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Eastwood House quite a few times to visit a friend. It is a very homely place, and the staff are friendly and willing to help with anything. On one of my visits, some residents were having their nails cut and painted, which they seemed to be enjoying. The home is clean, and they have
a lovely little room where I once sat with my friend; this gave us privacy, but we could have sat anywhere we wanted. I have always been offered tea or coffee on my visits which made me feel very welcome. I would highly recommend Eastwood House.

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Review from Bobby-jo P (Friend of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend at Eastwood House. When I made my visit this week I found she was really happy. She showed me around her room and she is happy with her view I found the staff kind and helpful I wore PPE on my visit and the staff explained this fully on my visit. I had the chance to see other residents
watching TV and saw some in the garden. I sat and had a drink in the conservatory and it was a lovely room. Staff came to check we were ok which I thought was nice.
I found a welcoming and lovely place for my friend.

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Review from G C (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The home is dirty. It is poorly run with both seniors and management more interested in smoking than the residents. The residents spend all day just sat in the lounge with no stimulation whatsoever. Infection control is non-existent with equipment being shared without cleaning even when contaminated
with faeces. Laundry is not managed with even underwear going into the wrong rooms. Residents are making sandwiches in the conservatory, not hygienic, at 10 am which are for tea time, unappetising. The toilet is in a wardrobe! and the TV has no socket to plug in plus no ariel or remote! The food is very poor unless you like chips and is more like what you feed to children rather than elderly people. Overall the home is very poor.

Reply from Sarah Mckenzie, Deputy Manager at Eastwood House

We would like to thank you for this feedback, our team of staff work hard to provide a caring environment. All staff members do have a specified area for breaks in the grounds. Our residents have a varied activity programme; this is evidenced through various channels in the home. Our activity for food preparation is popular, we have our kitchen team who prepare fresh meals daily. Our bedrooms have an ensuite, enclosed toilet and sink. There are plug sockets in all bedrooms for use with. In this instance it may have been a spare TV which sometimes we have left by previous service users. So, we would like to offer an apology for the missing remote and aerial in this particular case. Our food menus differ from week to week and residents’ meal requests are gathered through our QA programme.


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Review from Mary H (Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and carers are ideal. The staff are very helpful and pleasant.

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Review from Irene S (Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I knew I was coming here I felt I was making a mistake. I was so wrong, I was so, so wrong. It is like home. It's great!

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Review from Val M (Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with everything in the home.

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Review from Elsa P (Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy here.
They are all ok.

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Review from Jean W (Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are good at their jobs.

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Review from C H (Son of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been here, she has been treated with care and respect in a professional way. Very attentive. Now she has settled in, she thinks of it as "home" or on "holiday".

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Review from Estelle C (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for at this home for over five years. They have been looked after from day one with extreme care, compassion and patience. They were fantastic with all residents during the pandemic and kept all families informed of any changes. The staff are fantastic and really care, which
is very rare.

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Review from Susan L (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home staff and management are very friendly, efficient and very caring to residents. Always happy to help and answer any queries or concerns relating to Mum.

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Review from Louise W (Friend of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend of a resident and not a family member, it's very difficult for me to push forward with my concerns regarding care. But, thankfully, the lovely staff have taken time to listen to me and have made plans to make his care personalised as much as possible. Thank you for listening to my worries
and concerns regarding the lack of care from the council. It has no reflection on his care at Eastwood House whatsoever. Keep up the good work and thank you for listening to me. I know you all care.

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Review from Robert H (Son of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all staff at Eastwood House care home, Rotherham, for their professionalism and compassion in caring for my dad who sadly past away on 02/05/20. All through his time at the care home, they showed love and respect to him. Nothing was too much trouble, they kept me in touch at all
times, many thanks.

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Review from Michelle H (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, I didn't want my mum in any care home but when I got to know the staff at Eastwood House and I knew my mum was safe, she settled in fine. The staff are lovely and caring and good at their job I take my hat off to them all. The food is good I always ask my mum what she has had. I know they
all get fed properly. All the residents look clean and got clean clothes on. The staff raise money to take residents out on trips which is great. I would recommend Eastwood House to anybody looking to put a loved one in a care home.

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Current Review Score: 8.1 (8.103)

Overview of Review Score

The Review Score of 8.1 (8.103) out of 10 for Eastwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Eastwood House is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) ) ÷ 24 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.395 Points relating to the number of positive Reviews for Eastwood House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 2 Positive Reviews ÷ 7.4 = 0.27

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Eastwood House

What types of Care is Eastwood House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eastwood House provide?

Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Eastwood House have?

There are 37 Single Rooms.

What are the Facilities & Services at Eastwood House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eastwood House to the centre of Rotherham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.