Review from Christine S (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience

The staff are very helpful, cheerful and caring towards Mum.

Reply from Olivia Shields, Marketing Assistant at Layden Court Care Home

Thank you, Christine, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one.

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Review from Claire H (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience

Following feedback, I have been contacted by the home with an updated plan for contact. My father was in a different home before this, and even when feedback was given, it was not acted upon so this is fantastic. This, and because they offer tailored care, is why both my parents are in Layden Court.

Reply from Olivia Shields, Marketing Assistant at Layden Court Care Home

Thank you, Claire, for taking the time to let us know how we are doing at Layden Court. We always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your recent experience was so positive. If there is anything more we can do for you, please do not hesitate to get in touch. Thank you again, take care.

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Review from Brian R (Son-in-law of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience

We've experienced different care homes over the past few years and generally find Layden Court to be one of the better ones. The manager and staff are always approachable and they keep us informed of our loved one's situation.

Reply from Olivia Shields, Marketing Assistant at Layden Court Care Home

Thank you, Brian, for letting us know how we are doing at Layden Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Roger R (Nephew of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience

Sadly our aunt passed away, but during her whole stay here she was treated with care, compassion and understanding. The staff treated her with dignity and she became quite fond of them all.
They kept us fully informed of her needs and even their doctor called to speak to us on occasions. Highly recommended

by us.

Reply from Olivia Shields, Marketing Assistant at Layden Court Care Home

Thank you, Roger, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Layden Court Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Aunt with dignity and the compassion she deserved during her time at our home. We hope that her time at Layden Court did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.

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Review from R R (Brother of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience

We have been visiting for 9 years. Firstly for my brother-in-law and then sister. We have been very pleased with the care of both our relatives. We have found they were both cared for in a dignified and caring manner.

Reply from Jasmine Bracken, Marketing Administrator at Layden Court Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Layden Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Ashley T (Granddaughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience

Standards slipping here. I removed 16 dirty cups from a cupboard that was for clean cups. On more than one occasion a patient requiring two carers only got one to move her - patient safety issue! Residents who can move are regularly left to their own devices leading the staff to not know where patients

are e.g. patient left in a wheelchair took over 30 minutes to find. It wasn't always like this. The home needs to address their staffing issue.

Reply from Jasmine Bracken, Marketing Administrator at Layden Court Care Home

Thank you, Ashley, for your comments about Layden Court Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from B W (Son of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience

Very good all-round care and nursing services from the bottom tier to the top. Well done all at Sir John Laydon, keep up the good work.

Reply from Jasmine Bracken, Marketing Administrator at Layden Court Care Home

Thank you for your comments about your recent experience at Layden Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Malcolm K (Husband of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience

As a regular visitor to see my wife, I am constantly reassured by the appearance of the place, the attitudes of the staff and carers. the cleaners do a good job and the food looks excellent.

Reply from Ronnie Cavanagh, Marketing at Layden Court Care Home

Thank you, Malcolm, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Layden Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from John T (Wife of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience

My wife has found it very hard to settle in the home but the staff have been great in their understanding of her needs. I also think the entertainment in the home is very good and my wife, even though she cannot talk, is enthraled. The food has to be processed on a pulp though to make easy for her to

swallow but she finds this very hard to take as she is not used to this.

Reply from Ronnie Cavanagh, Marketing at Layden Court Care Home

Thank you, John, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Layden Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Alan R (Husband of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience

My wife entered Layden Court in early 2018 after a short spell in hospital. During this time I have been impressed with the amount of care my wife has been given. I can't mention names but to be honest, it would be just about impossible to name any one individual. Many thanks.

Reply from Ronnie Cavanagh, Marketing at Layden Court Care Home

Thank you, Alan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Layden Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Chris B (Husband of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

I've completed a review form before but as this is just a snapshot in time and things can change, I decided to complete a form again.
Really nothing significant has changed. My wife has now been here for 5 years and I would unreservedly recommend this care home to anyone.
The overwhelming factor to

consider in your tick box survey to me is the care and support which is as good as you could possibly hope for.

Reply from Ronnie Cavanagh, Marketing at Layden Court Care Home

Thank you, Chris, for your kind comments about your recent experience at Layden Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a wonderful day.

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Review from Julie S (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very good.
Meals good.
Find Markham a bit small, but Mum gets good care which is most important.

Reply from Ronnie Cavanagh, Marketing at Layden Court Care Home

Thank you, Julie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Layden Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from A H (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

Generally, I am satisfied that my father is looked after well in a safe and comfortable environment. He has raised trivial issues which have taken some time to be resolved but as far as I am aware there are no current problems outstanding.

Reply from Ronnie Cavanagh, Marketing at Layden Court Care Home

Thank you for your comments about your recent experience at Layden Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to seeing you again soon.

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Review from Maureen S (Husband of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

I am so pleased with my husband's care, visiting regularly, everyone so helpful and kind which is everything to me, as at times I feel down and low, but they cheer me up. My experience when I had my stroke in the home - it was fantastic how quickly I was in hospital, which I cannot thank them for enough.

My husband is having his room decorated this week, which I am pleased about.

Reply from Ronnie Cavanagh, Marketing at Layden Court Care Home

Thank you, Maureen, for your comments about your recent experience at Layden Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a wonderful day.

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Review from S S (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience

Dad has been treated with respect and kindness during his stay. I feel a little more time could have been taken getting to know his specific needs, due to his hearing and eyesight problems. His room was noisy being next to the kitchen door. Also, issues with clothing not coming back from the laundry

meaning that on occasions dad did not have a shirt or pyjamas of his own. Food also not always been the best it could have been. Overall I would say dad has had a positive experience.

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Review from C P (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience

Dad was treated kindly by everyone but perhaps a little more time getting to know his needs would have been appreciated. His particular room was a bit noisy being situated next to the kitchen but otherwise satisfactory. I thought the food and laundry were a bit hit and miss and had hoped there would

be more interaction between the residents. Staff were always willing to answer questions and address any problems.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care Home

Thank you for your feedback about your experience of Layden Court Care Home. We appreciate you taking the time to let us know how we are doing and are happy to hear that you have been pleased with the quality of our care. We always appreciate feedback on areas where we can improve the services we provide and your comments will be highlighted as part of this. Thank you once again.

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Review from H P (Granddaughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience

Staff very friendly and helpful.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care Home

Thank you for your feedback. We appreciate you taking the time to let us know how we are doing at Layden Court Care Home. We are pleased to learn your experience has been so positive. Have a great day!

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Review from Susan N (Wife of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience

I am extremely happy with the care my husband receives. The staff are very caring and patient despite my husband being difficult at times. They can read his moods and act accordingly. Any issues raised with management are dealt with straight away and visitors are made to feel part of the home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care Home

Thank you, Susan, for your feedback about our care here at Layden Court Care Home. We are happy to hear you have been so pleased with the quality of our care and we appreciate all of your kind words about our team. We look forward to seeing you again soon. Have a wonderful day.

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Review from Dave A (Guardian of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience

Made my ex-father-in-law very comfortable after discharge from hospital.
He has now moved on to permanent residence in a supported living environment but couldn't have got him this far without all the staff.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care Home

Thank you, Dave, for your comments about your recent experience at Layden Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Eric T (Husband of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience

The care staff are very good, especially when dealing with dementia patients.
All the staff are welcoming and polite and very welcoming to visitors.
Cigarettes in the garden are a source of annoyance for the volunteers who look after the garden and provide seed plants etc.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Layden Court Care Home

Thank you, Eric, for sharing your experience of Layden Court Care Home. We appreciate you taking the time to let us know how we are doing and are pleased to learn that your experience has been so positive. We take all feedback seriously as we always look at areas to improve on. Thank you once again. Take care.

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