Ashton Court has a Review Score of 9.3 (9.314) out of 10, based on 5 reviews in the last 2 years. Over all time Ashton Court has 18 reviews.
Review from Suzy G (Friend of Resident) published on 19 July 2024
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Review from Ann G (Friend of Resident) published on 13 June 2024
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Reply from Zoe Shaw, Manager at Ashton Court
Thank you for taking the time to review Ashton Court. Feedback is of the utmost importance to us all here at Ashton Court, both in terms of transparency and for staff morale too. As you know we operate an open-door policy, so should there be any suggestions to further improve what we do, please feel free to contact us any time and let us know.
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Review from Stephen M (Son of Resident) published on 9 April 2024
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Review from Julie B (Daughter of Resident) published on 28 September 2023
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Review from Sue B (Friend of Resident) published on 22 August 2023
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Review from Mark G (Son of Resident) published on 28 February 2023
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Reply from Zoe Shaw, Manager at Ashton Court
Thank you for taking the time to review Ashton Court. Feedback is of the utmost importance to us all here at Ashton Court, both in terms of transparency and for staff morale too. As you know we operate an open-door policy, so should there be any suggestions to further improve what we do, please feel free to contact us any time and let us know. Thank you for being a part of Ashton Court's Family.
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Review from Lorraine L (Daughter of Resident) published on 30 May 2022
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Reply from Zoe Shaw, Manager at Ashton Court
Thank you Lorraine for your kind response. I'm glad that you and your dad are comfortable here at Ashton Court. We pride ourselves on our person-centred approach. Thank you for being a part of Ashton Court's family.
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Review from K H (Son of Resident) published on 16 December 2021
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Reply from Zoe Shaw, Manager at Ashton Court
Thank you for taking the time to review Ashton Court. Feedback is of the utmost importance to us all here at Ashton Court. Both in terms of transparency and for staff morale too. As you know we operate an open-door policy, so should there be any suggestions to further improve what we do, please feel free to contact us any time and let us know.
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Review from G T (Wife of Resident) published on 14 December 2021
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Review from Tracy R (Daughter-in-law of Resident) published on 14 December 2021
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Review from Kay W (Daughter of Resident) published on 18 February 2019
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Reply from Tania Mulligan, Manager at Ashton Court
Many thanks for taking the time to review Ashton Court. Feedback is of upmost importance to us all at Ashton both in terms of transparency and for staff morale too. As you know we operate an open door policy so should there be any suggestions to further improve what we do please feel free to pop in anytime and let us know.
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Review from Steven J (Son-in-law of Resident) published on 13 February 2019
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Reply from Tania Mulligan, Manager at Ashton Court
Many thanks for your review, transparency is paramount to us as a care team. Please feel free to discuss the activity programme with us and the activities coordinator at any time so we can make the activities offered to your relative more person-centred.
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Review from M S (Daughter of Resident) published on 15 November 2018
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Reply from Erica Lawrence, Deputy Manager at Ashton Court
Thank you for the wonderful review. Your mum was a pleasure to care for and in such a short space of time has been missed at Ashton Court by many of us. Your mum often reminded me of the many reasons that many of us do this job, in particular, she actually taught me a few fundamentals of the Catholic faith and of course, her love of poetry still resonates with a few of us. What a wonderful legacy that she taught a few of us, many new things in such a short space of time.
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Review from Pamela L (Sister of Resident) published on 3 August 2018
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Review from Eileen W (Daughter of Resident) published on 24 July 2018
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Mum's room was quite roomy and en-suite although there are no individual showers. The home isn't purpose built so the rooms are of variable size and quality and the corridors are quite narrow although mum didn't choose to mix much and chose not to use the resident's lounge which is bright and sunny.
Staff are generally experienced and approachable and will do their very best to get what's needed.
I am thankful that mum's last months were spent in a place where she was understood and well cared for. Thank you.
Reply from Tania Mulligan, Manager at Ashton Court
Thank you for taking the time to review the care your mum received whilst at Ashton Court. Family feedback is vital to us so we can continuously improve, our door is always open for residents and relatives feedback in order to improve our residents home and their quality of life.
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Review from Diane W (Daughter of Resident) published on 16 July 2018
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Reply from Tania Mulligan, Manager at Ashton Court
Thank you for taking the time to write this review, our residents will always remain our number one priority at Ashton Court. Your feedback is appreciated and our door is always open for any suggestions from families and visitors alike.
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Review from Jane T (Granddaughter of Resident) published on 16 July 2018
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Reply from Erica Lawrence, Deputy Manager at Ashton Court
Thank you for the lovely review, our residents will always remain our number one priority. Your feedback is very much appreciated and our door is always open for any suggestions from families and visitors alike.
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Review from A C (Daughter of Resident) published on 21 December 2016
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The Review Score of 9.3 (9.314) out of 10 for Ashton Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.814 for Ashton Court is calculated as follows: ( (48 Excellents x 5) + (11 Goods x 4) ) ÷ 59 Ratings = 4.814
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Ashton Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jan 2021
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