Moorgate Croft

Nightingale Close, Moorgate, Rotherham S60 2AB
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9.6 38 Reviews
  • Moorgate Croft, Rotherham
Moorgate Croft is a thirty-one capacity care home able to take on both short and long-term care needs, making a positive contribution to community life with luxurious care for older and vulnerable.

The provider's homes all focus on establishing a strong bond of trust and understanding between residents and carers, supporting an interesting lifestyle and maintaining a welcoming approach to visiting loved ones.

Activity coordinators make sure that personal interests are included, with the aim of seeing long-term benefits on both physical and mental health where possible.

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Care Provided by Moorgate Croft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lauren Davies (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Moorgate Croft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,095
    • Self-Funded Residential Dementia Care from £1,095
    • RESPITE Self-Funded Residential Care from £1,095
    • RESPITE Self-Funded Residential Dementia Care from £1,095
  • (these prices are only a guideline, please contact Moorgate Croft to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Moorgate Croft Reviews (38)

Total of 38, showing 1-20
9.6

Moorgate Croft has a Review Score of 9.6 (9.601) out of 10, based on 14 reviews in the last 2 years. Over all time Moorgate Croft has 38 reviews.

Overall Experience

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Review from A H (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Moorgate Court for nearly one year. The care she has received has been outstanding. Cast staff are attentive and always make sure residents have a drink. Staff all and treat residents with respect. Mum has had a couple of medical issues recently. She got seen and treated
quickly due to the diligence of the staff and management. I know Mum is looked after very well and she appears to be happy.

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Review from R C (Niece of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie came into the home in April and has made massive improvements physically and mentally.
The home is so welcoming the staff are lovely and very professional at all times.
The manager is amazing, she has supported and made the transition for my aunty so much easier to stay in the home and be
happier.

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Review from M S (Daughter-in-law of Resident) published on 4 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has settled into her new life at Moorgate Croft lovely.
The staff are so caring and considerate of her needs. A lot of activities are organised which I know she enjoys very much. She also enjoys occasional outings. She tells us that meals are very good and I can see that her health and
well-being have improved. Family visits are welcomed at any time and all staff are very friendly. Lovely atmosphere throughout the home.

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Review from W R (Sister of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After brief spells of respite, my sister made Moorgate Croft her permanent home in 2020. It was all due to her father's illness and shortly after the pandemic in 2020 that it became clear that my sister needed 24/7 care! She is very happy here, adores all the staff who under the expert management of
the manager show my sister the love that she deserves.

Reply from Claire Lane, Marketing & Hospitality Manager at Moorgate Croft

Thank you for your kind words. We are delighted to hear that your sister is happy at Moorgate Croft. It is our pleasure to provide a caring and supportive environment for all our residents. We hope that your sister continues to thrive here and that you remain a part of our community.


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Review from A J (Daughter-in-law of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I think that Moorgate Croft is a caring and welcoming home. My relative appears comfortable and happy. I am always informed of anything untoward that happens and am involved in her care. I have one concern regarding my relatives' clothing. I understand that there must be mounds of laundry from
the residents but despite putting names on absolutely everything, clothes seem to go missing. This is very frustrating when I find her in clothes that are not hers, of course, there is the money that I have spent. Other than that I am happy with her care.

Reply from Claire Lane, Marketing and Hospitality Manager at Moorgate Croft

Thank you for taking the time to share your feedback about Moorgate Croft. We're glad to hear that your relative is comfortable and happy here. It's important to us that residents feel cared for and valued, and we're pleased to know that you feel involved in your relative's care. We understand your concern about missing clothing. We take this issue very seriously and are committed to ensuring that all residents' belongings are treated with care. We have processes in place to minimize the risk of lost items, but we will review these procedures to see if there are any improvements we can make. Thank you again for your feedback. We value your input and appreciate the opportunity to improve our services.


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Review from M R (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my daughter has come on fantastic since she has been here. They have done so many things now that she wasn't able to do before. She loves it in the home. She loves all the staff.

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Review from D G (Son of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant management and staff. Always friendly and caring.

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Review from Lisa J (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Moorgate Croft for 4 weeks. My mum has Alzheimer's. I went to visit the home and a week later my mum had moved in. Myself and family are very impressed and satisfied with the home and the care my mum is receiving. The manager is so kind, friendly and professional and nothing
is too much trouble. The staff are all very friendly and helpful. I can't thank them enough. To know that my mum is safe and cared for takes an enormous amount of pressure off us as a family. I would just like to see more of an activity programme taking place.

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Review from J H (Niece of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has lived in Moorgate Croft for 8 years now and we have had a few issues in this time. He has changed rooms now to a more suitable one which meets his needs much better having a bigger ensuite able to accommodate his wheelchair. The home in general is well-maintained but from time to time due
to wear things have to be replaced. The staff are friendly and helpful but more staff on duty at weekends would help a lot more with making the home feel safe and supportive.

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Review from A B (Son of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum looked at a number of residential care homes before settling for Moorgate Croft. Which was head and shoulders better than any of the others she had viewed. The home manager is very professional and approachable and nothing is too much trouble. The home is spacious and the facilities are second
to none. My mum is very settled at Moorgate Croft and is very satisfied with the accommodation, level of care and professionalism of staff. Also worthy of mention are the levels of cleanliness which are definitely much higher than any other home we viewed.

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Review from M M (Friend of Resident) assisted by family/friend published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Cleanliness could be more thorough i.e dusting. Staffing seems to be an issue, not always available when required.
Poor meal choices, not everyone can chew the meat due to ill-fitting dentures etc. Activities quite inadequate, would be prefer them to be available throughout the day rather than almost
always in the afternoon. My visitors tend to visit me after lunch. Overall, I am satisfied with my stay here.

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Review from M C (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been here four weeks, he is very settled as we, as a family, were very worried about him. The whole team, from the manager, care staff, activities coordinator, cleaners, laundry, handyman and kitchen staff, are brilliant, nothing isn't too much. The activities for my dad are really
good for my dad as they give him something to do throughout the week. I feel my dad is safe as the respite place before we didn't like, the Moorgate Croft is the right place for him and staff can't help enough, thanks to all the staff.

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Review from Diane W (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Moorgate Croft back in July. He had suffered a fall, and after rehabilitation, he could no longer care for himself, so he made the decision to move into permanent care. He has settled in really well into his new environment, and this has been enhanced by the professional and friendly
care he receives from all the staff. Any issues or concerns we have had as a family have been dealt with promptly and satisfactorily. Dad's a bit of a loner, but thanks to the encouragement of the staff, he is beginning to become more involved in the activities put on by the home. He especially enjoys the banter and being kept up to date about the local football team with the manager. Knowing that Dad is being cared for and looked after by everyone involved gives us and the family a great sense of comfort and peace.

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Review from Cheryl H (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place, a clean, bright, modern and spacious residential home, my father has a huge room with an en-suite modern tiled wet room. I would liken his room to a 4 star hotel room. As a family we are slowly filling his room with his belongings, we can take in whatever we wish for his new
home including having sky TV fitted if he wanted, nothing is too much trouble.
As a family we are included with the decisions regarding Dad’s care, being involved with care plans etc and regularly updated with any changes.
Already medication we have been waiting to get changed at his own GP practice for months has been reviewed and changed within 1 week!
The staff are marvellous and most of all extremely caring, they are already aware of my dad’s liking of banter and more importantly he says the staff are really lovely and he likes it there.
As a daughter, knowing and trusting someone to care for your loved ones is hard and I feel relieved that I have found the best place to do this.

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Review from Elspeth M (Daughter of Resident) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Moorgate Croft in mid-January after years of resistance and apprehension about leaving her own home. To everyone's astonishment - including her own, she transitioned very quickly. Her room is bright, airy and now customised to her preferences. She was worried about noise, lack of
privacy or not being heard as a person, but that is not the case. For me, the secret sauce of Moorgate croft is the staff - at every level from the management team, through the carers, to support personnel. I spent a significant amount of time there in the first 4 weeks and was so impressed with the level of genuine caring, seeing staff members extend themselves repeatedly to accommodate the physical or psychological well-being of residents, way beyond what might have been expected. They are insightful, funny, human and professional with good communication skills. I had my own concerns about not living locally, but feel every confidence and respect for the work that they do.

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Review from G A (Friend of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting Moorgate Croft for a number of years. It has always seemed to be a lovely clean care home. The one grumble the residents have always had is food. We cannot say as we have not been there at meal times. But since the new manager has started, they have improved a little.

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Review from Paul R (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved into Moorgate Croft in December 2022. The staff have been exceptional and he has settled well. He is always treated with respect, courtesy and humour. Any issue or problem has been dealt with quickly and satisfactorily. The staff are friendly and keep me informed of any development. I would
highly recommend Moorgate Croft.

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Review from Julie C (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with all involved in settling Mum into Moorgate Croft. The senior carers have been particularly helpful and took time to listen to all our need and concerns about Mum. The rooms are a good size with a walk-in ensuite and the whole home is always clean and tidy. I would definitely
recommend Moorgate Croft.

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Review from Glenn R (Son of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is now a permanent resident in the care home. The staff have supported his transition with this. We are so grateful for their support and guidance during this period.
Good standard with excellent food.
Staff are caring and supportive.

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Review from Janet N (Friend of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

First impressions are good. Rooms are larger than average and have ensuite showers. There is, unfortunately, not much buzz in this home and residents mostly seem to keep to their own rooms. However, I have only been visiting for 3 months and this may be due to the continuing COVID restrictions. With
firm management and an improved programme of social activities, the home could have great potential.

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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Moorgate Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for Moorgate Croft is calculated as follows: ( (114 Excellents x 5) + (43 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 168 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorgate Croft is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Luxury ensuite rooms available


Awards / Recognitions (0)

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Meet the Team (1)

Lauren

Lauren Davies

Job Title: Manager

Lauren is another of our managers who have been promoted through the ranks over the last thirteen years - starting as an apprentice carer. She has worked tirelessly throughout that time, sacrificing much for the good of the home and we were delighted to offer her the manager’s role. She is the perfect fit for Moorgate Croft, and nothing gives us greater pride than seeing someone evolve and become a manager.


Frequently Asked Questions about Moorgate Croft

What types of Care is Moorgate Croft registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moorgate Croft provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Moorgate Croft have?

There are 31 Single Rooms.

What are the Facilities & Services at Moorgate Croft?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorgate Croft to the centre of Rotherham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.