Moorgate Hollow

Nightingale Close, Moorgate Care Village, Rotherham S60 2AB
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9.9 65 Reviews
  • Moorgate Hollow, Rotherham
Moorgate Hollow is part of a care village and community atmosphere, where residents enjoy having their independence supported at the same time as having access to skilled and tailored personal care.

The care environment has been designed with a 'touch of class' in mind, with the provider passionate that older people and adults with care needs should enjoy a fulfilling lifestyle with all homely comforts, privacy and dignity anyone would wish for their loved ones.

Carers receive on-going training, with standards keeping up with key sector developments and regulatory issues.

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Care Provided by Moorgate Hollow

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leigh-Ann Peace (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Moorgate Hollow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,045
    • RESPITE Self-Funded Residential Dementia Care from £1,045
  • (these prices are only a guideline, please contact Moorgate Hollow to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Moorgate Hollow Reviews (65)

Total of 65, showing 21-40
9.9

Moorgate Hollow has a Review Score of 9.9 (9.929) out of 10, based on 24 reviews in the last 2 years. Over all time Moorgate Hollow has 65 reviews.

Overall Experience

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Review from Laura B (Granddaughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we couldn’t speak more highly of the staff and environment of Moorgate Hollow. My grandma is extremely happy and settled she speaks very highly of the staff. The home is always very clean and inviting. Highly recommended.

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Review from Tania F (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is undoubtedly the hardest thing I have had to watch, my lovely mum going into a home. It’s difficult for all concerned and made so much harder that Mum just wanted to be in her own home. That was a few months ago, Mum has now settled and seems happy. The staff are great and very accommodating. They
are very caring and genuine, which really helps. Mum's room is lovely and kept nice and clean. We have been encouraged to make Mum's space hers and she loves looking at her photos and pictures of her family. Thank you to everyone at the Hollows, such lovely people, led by a great manager.

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Review from Diane W (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted into Moorgate Hollow back in June and it was evident from the start that she was going to settle into what was now going to be her new home. This is thanks to the outstanding care, attention and dedication shown to Mum by each and every member of the team. We cannot thank them enough
for all their help and kindness, not only to Mum, but also to us as a family. Mum has always been a very fit and active person and in her head, she still is that person, but after her hip fracture and a very long and difficult road to recovery, she now needs help standing, walking and with her personal hygiene. Mum's welfare and safety is always at the forefront of their actions which gives us peace of mind and is also a massive comfort to us all. Mum is happy, settled and very comfortable, which again is a credit to the staff.

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Review from Diane M (Wife of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for five months now and I can honestly say it is the best decision we, as a family, made. From our first viewing of the home, we felt so comfortable with what they offered. The staff go way beyond what is expected of them and care so much for all the residents. A very
welcoming atmosphere, always greets anyone who is visiting. Bedrooms and communal rooms are decorated lovely and there is a sense of home from home. My husband commented one day ‘they are all so kind and look after me’, this is so reassuring to me and my family. Well done Moorgate Hollow Care Home and thank you.

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Review from Clare T (Daughter-in-law of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Moorgate Hollow one month ago from another care home which myself and her two sons had concerns about. This has to be the best decision we have ever made even though it wasn't easy. She was diagnosed with Alzheimer's almost four years ago but has only been in full-time care
for 18 months. From the minute of her arrival at Moorgate Hollow, she was made so very welcome. She can sometimes be a little 'down in the dumps' but the management and staff always do their best to perk her up - mainly by encouraging her to sing, as this makes her happy. We have no concerns about her care here, we know she is being very well looked after. Also, when we visit, it's lovely to have chats with the management and staff and see them interacting with the residents. They really are the loveliest people, always happy and there if needed, even though this type of work entails dealing with some challenging behaviour. Well done to all and thank you.

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Review from W S (Niece of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Moorgate Hollow for more than three years. During this time I have found that I have had an easy relationship with both management and staff. They are a friendly team, easy to talk to, and take the time to discuss any concerns or requests I have had for my aunt. Having
a trustworthy relationship with the staff is essential for me as I live overseas and I am reliant on them to provide an excellent standard of care. The staff also support my continued relationship with my aunt as I phone regularly and they take the phone to her and nowadays prompt her to use the phone. My aunt is content at Moorgate Hollow, she is not lonely the way she was in her own home, and her care needs are regularly reviewed and modified to suit her health requirements. Even though her physical abilities and mental capacity have changed over the years, I am grateful that staff take the opportunity to continue to encourage her to use all the skills and abilities that she still has.

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Review from S R (Daughter of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Moorgate Hollow about 6-weeks ago after a spell in hospital. I didn't know about Moorgate Hollow, and what a joyful, reassuring surprise it was when I saw my dad in his new home. After only a few days, he was relaxed and happy. The staff were very supportive and kind both to him
and to me. They answered my questions before I was even asking them. After two and a half long years since my father's dementia diagnosis, I feel that at last, I'm sharing the responsibility with people who understand the condition. I also know how well they manage and reassure my father when he has confused moments. I do believe that my father thinks he's on a lovely holiday. He keeps telling me that "nothing is too much trouble" when he asks for anything, and he feels very safe. The building is very thoughtfully designed. Several lounge areas, a very smart dining room and a protected outdoor space. I only hope my father continues to be this content for the rest of his days.

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Review from T D (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for a few weeks now and she seems to be settling in very well, on our last visit she was all smiles which was lovely to see.
All the staff I've had the pleasure of meeting are very friendly and extremely helpful. They all genuinely seem to love and care for Mum which totally
puts our minds at rest. The double room Mum is in is great and we were allowed to make it like her home and it looks wonderful. Mum thinks she is in a hotel.

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Review from Sharon S (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Moorgate Hollow 2 weeks ago. From our first look around and the weekend we spent moving her personal belongings into her room, the staff couldn’t have been more accommodating. Mum has dementia and we knew she would struggle with the move. But after 2 weeks she has settled and seems
happy. Her room is beautiful with lots of her own things around her. The staff are all amazing and I am sure this has helped Mum settle so well. They are caring and treat Mum with compassion and dignity. Cannot praise them enough.

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Review from Nancy B (Daughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beautiful mum sadly passed away in the Hollow after living there for 4 years and 8 months. I cannot put into words the gratitude I feel for the love and care Mum received from every member of staff. Their patience, dedication, kindness and supportiveness were exemplary. They wept with us at her
passing, which was a testament to the love and affection they felt for her. I now consider them lifelong friends, if not family, and thank them from the bottom of my heart.


I would highly recommend Moorgate Hollow to anyone struggling to find a loving, caring home for their loved one. Outstanding.


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Review from William M (Son of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Moorgate Hollow for 15 months. In spite of her having severe dementia, multiple health problems and challenging behaviour, the staff and management have been caring and dedicated throughout, treating Mum with dignity and respect, and keeping me and family members informed
when things have not gone right. Mum has had falls and has had to have hospital treatment and the staff have been very good at helping her recuperate. The two managers are very caring and helpful.
We like that the individual bedrooms are a good size and en suite. We would like more open visiting, but we appreciate the home has a difficult balancing act with covid and that residents' safety comes first.
The main thing is that Mum is happy and well looked after at Moorgate Hollow, for which we are very grateful.

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Review from Deborah W (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Moorgate Hollow for the past 3 years with complex care needs. The staff at Moorgate Hollow have managed Mum's care needs brilliantly keeping me up to date with everything throughout the pandemic which I'm very grateful for. The staff are always very friendly and understand that this
is a difficult time and have managed the Covid-19 situation amazingly. Thank you to all at Moorgate Hollow and Park Lane Group for taking great care of Mum.

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Review from Chelsey B (Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan's been in here throughout lockdown and absolutely loves it here. Everyone is so kind and caring for her. Thank you to everyone who works here for looking after my nan, me and my family we are very grateful.

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Review from Vanessa P (Granddaughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has recently moved to the Hallows, we were all dreading the day she moved, but from the day she moved in she has been treated like a Queen and the food is beautiful (my nans words). She loves it, she has taken her own tv and bed so she has her own things, she is so well looked after she looks
really happy, the staff are amazing with her. She has really settled and that is all down to the staff and the amazing job they do. They treat all their residents with respect and dignity, they are like a big happy family. They go out of their way for their residents.
They have a baby corner, a pub, the staff do lots of activities, singing and dancing. All their residents look so happy and that is down to the staff not only providing exceptional care but making them feel at home and trying to make their lives safer, happier and more full filled. The home is well maintained and clean it looks very homely.
Well done to you all.
Thank you.

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Review from Peter B (Husband of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorgate Hollow is a great place to leave your loved one. The manager and care staff are absolutely amazing with their patient's needs and improve their quality of life to a very high standard. Having had to let my wife go into care after looking after her for the last 4 years, I have absolutely no
regrets about putting her care in the hands of the staff at Moorgate Hollow. I have seen a vast improvement in her attitude and personality over the last few weeks. What an exceptional care home and so friendly and helpful to both the residents and their families. Well done.

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Review from Kathleen S (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has well looked after since she's been in Moorgate Hollows. The staff are fantastic; they can't do enough for the residents. I'm happy overall with the service they provide for my mum, and my mum joins in every activity they do.

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Review from Susan W (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Moorgate Hollow for quite a few years now and the level of care she receives is exemplary and the standard has never fallen.
The staff there are always pleasant, polite and treat the residents with the utmost dignity and then they have to deal with us relatives.
The office door
is always open to everyone and the work doesn't end there as they are always providing entertainment and raising funds through having things like sponsored walks. They have regular meetings with relatives and more importantly, they always have a smile on their face.
Last but not least the home always looks lovely and clean which is down to the lovely cleaning staff. Ladies, you are all angels, thank you.

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Review from Jayne K (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Moorgate Hollow to anyone looking for a place for a loved one. My mum has been in the Moorgate Hollow since July 2018. and I feel so grateful to the manager, all the careers and the cleaners. The staff are very professional, friendly, caring and fun. It’s like one big family.
During this COVID 19 pandemic, they have kept all the residents safe, happy and entertained, and my mind has been at ease knowing Mum is with them. They have kept families up to date with pictures on their Facebook page, and my mum actually looks better than she did, more relaxed and happy. It’s 10 out of 10 from me!

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Review from Sofia L (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Moorgate Hollow for well over a year now. I cannot thank the staff enough for their patience and kindness.
The home is well run, extremely clean and always welcoming. Also, the staff are caring, thoughtful, hardworking, and nothing is too much trouble. I have no hesitation in recommending
this home.

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Review from Ann A (Sister of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not know of any reason why anyone could possibly find any type of complaint regarding this care home. My sister was placed in Moorgate Hollow E M I care home on discharge from hospital. She was very fragile and had experienced a dreadful ordeal meaning she had to be placed in a safe environment.
Today, after years of care and recuperation, through misdiagnosed conditions, the staff of Moorgate Hollow have transformed her from a frightened, timid little mouse into an assertive member of Moorgate's Beautiful Care Home. The staff are truly wonderful - nothing is too much trouble and they are all a very professional, positive team that work as a team which makes this home a well-oiled machine of care, professionalism and love. I personally would recommend this home to anyone that loves their family member and wishes to be reassured that they are cared for with first-class staff.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Moorgate Hollow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Moorgate Hollow is calculated as follows: ( (262 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 280 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorgate Hollow is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact us for room(s) available


Awards / Recognitions (5)

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Meet the Team (1)

Leighann

Leighann Peace

Job Title: Manager

Joined: 2014

Leighann’s commitment to personal and professional growth shines through her achievement of obtaining an NVQ level 5 in management. This internationally recognised qualification showcases her impressive skill set, making her the epitome of what a care home manager should aspire to be.


What Leighann cherishes most about her role is the extensive time she gets to spend with the residents and their families. She and her team collaborate seamlessly to ensure that every member of the community receives the care and support they require.


Leighann says “Working in an environment where everyone feels like an extended family, is an incredibly rewarding experience. I deeply value the dedicated staff who play a crucial role in every aspect of the home's operations. The driving force behind my entire career has been the satisfaction of helping others, leading me to achieve the role I’m in today.