Moorgate Hollow has a Review Score of 9.9 (9.929) out of 10, based on 24 reviews in the last 2 years. Over all time Moorgate Hollow has 65 reviews.
Review from Liz H (Daughter of Resident) published on 24 March 2016
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Treated with Dignity
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Review from Janet K (Niece of Resident) published on 27 January 2016
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Cleanliness
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Review from Joan R (Sister of Resident) published on 26 November 2015
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Review from Susan R (Sister of Resident) published on 2 November 2015
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Cleanliness
Treated with Dignity
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Review from Janice (Daughter of Resident) published on 25 August 2015
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The Review Score of 9.9 (9.929) out of 10 for Moorgate Hollow is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.929 for Moorgate Hollow is calculated as follows: ( (262 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 280 Ratings = 4.929
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Moorgate Hollow is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 18 Mar 2025
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Job Title: Manager
Joined: 2014
Leighann’s commitment to personal and professional growth shines through her achievement of obtaining an NVQ level 5 in management. This internationally recognised qualification showcases her impressive skill set, making her the epitome of what a care home manager should aspire to be.
What Leighann cherishes most about her role is the extensive time she gets to spend with the residents and their families. She and her team collaborate seamlessly to ensure that every member of the community receives the care and support they require.
Leighann says “Working in an environment where everyone feels like an extended family, is an incredibly rewarding experience. I deeply value the dedicated staff who play a crucial role in every aspect of the home's operations. The driving force behind my entire career has been the satisfaction of helping others, leading me to achieve the role I’m in today.