Sandygate has a Review Score of 9.7 (9.710) out of 10, based on 22 reviews in the last 2 years. Over all time Sandygate has 55 reviews.
Review from Janet D (Daughter of Resident) published on 27 February 2025
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you so much for taking the time to write such a kind review. I will share the feedback with the team.
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Review from J S (Daughter of Resident) published on 29 January 2025
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you so much for the kind review. It is a pleasure to care for your mum.
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Review from V H (Daughter of Resident) published on 26 November 2024
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you very much for a such a lovely review. I will share it with the team.
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Review from C B (Wife of Resident) published on 26 November 2024
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for such a kind review. We appreciate the feedback.
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Review from T W (Brother-in-law of Resident) published on 26 November 2024
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for taking the time to review our home. We appreciate the kind feedback.
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Review from Stephen B (Son of Resident) published on 20 November 2024
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for taking the time to complete a review. We appreciate the feedback.
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Review from Ian H (Son-in-law of Resident) published on 8 November 2024
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for the lovely review. We are so glad you all had such a special day.
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Review from A R (Daughter of Resident) published on 26 February 2024
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you so much for the kind review. I will share the feedback with the team.
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Care / Support
Cleanliness
Treated with Dignity
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Review from Barbara H (Daughter of Resident) published on 22 December 2023
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for your kind review. I will share your review with the team.
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Review from Philip W (Husband of Resident) published on 22 December 2023
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for your kind review. I will share your review with the team.
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Cleanliness
Treated with Dignity
Food & Drink
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Management
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Review from Y H (Daughter of Resident) published on 6 December 2023
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Review from Sharon D (Daughter of Resident) published on 5 December 2023
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for such a kind review. I will share your feedback with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Trevor C (Son of Resident) published on 5 December 2023
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for such a kind review. I will share your feedback with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from K W (Daughter of Resident) published on 5 December 2023
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for such a kind review. I will share your feedback with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Review from M C (Son of Resident) published on 28 November 2023
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for your kind feedback. I will share with the team.
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Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
Rooms
Value for Money
Review from Yvonne G (Daughter-in-law of Resident) published on 28 November 2023
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for your kind feedback. I will share with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda B (Daughter of Resident) published on 28 November 2023
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for your kind feedback, I will share with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter G (Son of Resident) published on 28 November 2023
Submitted via Postal Card •
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for your kind feedback, I will share with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S M (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card •
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for your kind feedback. I will share it with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret P (Sister of Resident) published on 25 August 2023
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you so much for the kind review. I will share it with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.710) out of 10 for Sandygate is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.710 for Sandygate is calculated as follows: ( (192 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 262 Ratings = 4.71
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sandygate is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Feb 2024
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