Sandygate has a Review Score of 9.7 (9.710) out of 10, based on 22 reviews in the last 2 years. Over all time Sandygate has 55 reviews.
Review from Jayne B (Daughter of Resident) published on 8 August 2023
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for the kind review. I will share the feedback with the team.
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Review from Michael B (Son of Resident) published on 7 August 2023
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for your kind words. I will share them with the team.
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Review from Cheryl B (Daughter of Resident) published on 20 May 2022
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Review from G A (Son of Resident) published on 9 July 2021
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for taking the time to complete such a positive review about our home. I will share the kind words with the team.
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Review from G J (Sister of Resident) published on 9 July 2021
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for taking the time to complete such a positive review about our home. I will share the kind words with the team.
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Review from A V (Daughter of Resident) published on 5 July 2021
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Review from Linda S (Daughter of Resident) published on 15 June 2021
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for the kind words. I will share your feedback with the staff team.
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Review from Ken B (Husband of Resident) published on 28 September 2020
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Reply from Jodi Harris, Home Manager at Sandygate
Thank you for your kind words. I will share these with the team.
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Review from K U (Niece of Resident) published on 25 November 2019
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Review from Kay B (Niece of Resident) published on 18 November 2019
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Review from Peter Y (Son of Resident) published on 22 July 2019
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Reply from Dawn Newman, Home Manager at Sandygate
Thank you for your kind words. I will pass this on to the care team.
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Review from Sue S (Daughter of Resident) published on 25 June 2019
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Reply from Dawn Newman, Home Manager at Sandygate
Thank you for your review. I will pass this onto the staff team.
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Review from G H (Daughter of Resident) published on 25 June 2019
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Reply from Dawn Newman, Home Manager at Sandygate
Thank you for your review. I will pass this onto the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from Robin W (Son of Resident) published on 25 June 2019
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My mother loves it here and
Reply from Dawn Newman, Home Manager at Sandygate
Thank you for your review. I will pass this onto the staff team.
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Review from Lucy H (Daughter of Resident) published on 25 June 2019
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Reply from Dawn Newman, Home Manager at Sandygate
Thank you for your review. I will pass this onto the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from Susan H (Daughter of Resident) published on 3 June 2019
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Reply from Dawn Newman, Home Manager at Sandygate
Thank you so much for you kind words and I will pass this onto the team. Your comments mean a lot to me and the staff team.
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Review from Carol M (Daughter of Resident) published on 29 May 2019
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Reply from Dawn Newman, Home Manager at Sandygate
Thank you for your kind comments. It was lovely to have your mum stay with us and we look forward to her coming again.
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Review from Jean C (Daughter of Resident) published on 16 May 2019
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Reply from Dawn Newman, Home Manager at Sandygate
Thank you for taking the time to review Sandygate. Your review is much appreciated and I will share this with the staff team.
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Review from M T (Son of Resident) published on 24 April 2019
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Reply from Dawn Newman, Home Manager at Sandygate
Thank you for your kind words. All feedback we receive helps us to improve on the quality and delivery or care we give. It is a pleasure to know how well your mum has settled with us.
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Review from Steve T (Son of Resident) published on 23 April 2019
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Reply from Dawn Newman, Home Manager at Sandygate
Thank you so much for your review. It is a pleasure to hear that your mum is settled and enjoying her stay at Sandygate. The staff work hard and give so much to the residents to ensure that all their care is person-centred. We always strive to give the best we can to residents and their relatives.
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The Review Score of 9.7 (9.710) out of 10 for Sandygate is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.710 for Sandygate is calculated as follows: ( (192 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 262 Ratings = 4.71
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sandygate is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Feb 2024
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