Silverwood (Rotherham)

Flanderwell Lane, Sunnyside, Rotherham S66 3QT
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9.7 114 Reviews
  • Silverwood (Rotherham), Rotherham
Silverwood Care Home is a spacious, purpose-built care home with a choice of lounges and dining areas to relax and socialise in, as well as a fully-equipped and modern salon with frequent visits from a local hairdresser, which is very popular among current residents. 

Situated in the attractive residential area of Sunnyside in Rotherham and supporting residents to lead their best lives, the home also offers a pretty garden to sit and watch the world go by or catch up with loved ones during summer months. Bedrooms at Silverwood are bright and comfortable, and accessible by wheelchair.

The catering team at Silverwood understand the nutritional needs of older people and create delicious meals to ensure an enjoyable dining experience. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

Delivering personalised residential and residential dementia care, the dedicated and professional care team at Silverwood like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, providing plenty of opportunities for residents to take part in the things they love most.

Interaction with the community is also a big part of life at Silverwood. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, the team encourage residents to take an active role in the Sunnyside community.

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Care Provided by Silverwood (Rotherham)

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carrie Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Silverwood (Rotherham) Reviews (114)

Total of 114, showing 81-100
9.7

Silverwood (Rotherham) has a Review Score of 9.7 (9.703) out of 10, based on 27 reviews in the last 2 years. Over all time Silverwood (Rotherham) has 114 reviews.

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Review from Kay R (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy and well looked after. Should the need arise again, she would be very happy to come here again.

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Review from Morfydd M (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved from a 3-bed house to one small room (with concealed toilet/washbasin) and having come to it bereaved, as my Husband had recently died of cancer, though I was expected to die first, as the older one, but also having heart, lungs and other medical problems. However, instead of staying in
our home until death, Doctors said I needed 24-hour cover, hence being admitted into a care home. Quite a surprise to me but I now admit this is the right place and can't complain really as, even though the carers are different, they are good. After 6 months I like my room and am happy now though, because of a few difficulties, together we will 'sort' them for my comfort.

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Review from S C (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had in-house care review, overall outcome very good. So pleased with the care mum has received whilst only being in just over a month.

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Review from Lynne C (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are extremely happy with the care and support my mother receives in Silverwood Care Home. She has dementia which is slowly limiting her to everyday needs. We are always kept fully informed of everything she needs re medication etc. We are truly thankful she is being well cared for, the staff
always have time for a chat with her. Although she is not the mum of yesteryear, she still has a smile on her face when we visit.

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Review from V T (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in Silverwood is very good. Clients are treated as individuals. Steps are taken to avoid and resolve any problems/issues and equipment obtained if needed. Staff are helpful and patient and take good care. The surroundings are clean and the single storey makes it easy for mobile residents to
move safely. Special diet needs are met - very good care.

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Review from C M (Granddaughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is our 1st experience of a care home and we are really pleased so far.

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Review from Matthew F (Son of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent levels of care, all staff tremendously committed. The home itself is spotlessly clean at all times. The only issue I have is staffing levels, more carers are needed.

Reply from Clare Sheehan, Care Advisor at Silverwood (Rotherham)

Thank you for your review; we value all feedback as this helps us to improve our service where required. Your lovely words of praise regarding our home, Silverwood, are very much appreciated. Our staff team strives to deliver the very best care to our Residents in a comfortable relaxed environment. Our staffing levels are based on Resident dependencies which are regularly monitored to ensure staffing levels are correct for the number of Residents in the home. Where needs and or occupancy increase staffing levels are flexed to reflect this.


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Review from Hilary T (Daughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Silverwood now for 10 months and I am very pleased with the care she has received. The staff are extremely friendly and kind and nothing is too much trouble. Mum recently had a fall and broke her hip and I couldn't have wished for better care whilst waiting for the ambulance. She
is now on the mend and being looked after very well.

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Review from Anthony H (Husband of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not want my wife anywhere other than Silverwood Care Home.

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Review from Dennis F (Son of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, kind helpful cheerful staff. All round a fantastic bunch.

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Review from D R (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Silverwood care home has proven to be a safe and happy home for my mum who has dementia. Many of the staff are kind and helpful. The rooms are kept spick and span. My mum's care needs are met with kindness and compassion. The care home has events from time to time to entertain the residents. Care is
taken with medication. This home is a hidden gem in Rotherham.

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Review from Yvonne S (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing mum was safe and being well cared for I decided to travel to London to organise her house. On Wednesday 3rd January 2018 mum had a fall and I was called straight away. I was completely reassured and a carer went with mum to hospital and stayed all day. Another carer went as the shifts changed
and during the whole day I took comfort knowing she wasn't alone. When I got to the hospital, I was able to talk to the nurses and all mum's notes and discharge information was mentioned to Silverwood. Very organised and calm.

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Review from Anne B (Daughter of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with Silverwood over the care of my mother. All staff are presentable and very friendly.
I admire the job they do and they always do it with care and a smile. They also get to know residents and relatives and are always ready to have a chat.
The staff go over and beyond in my estimation.
I
don't think I could have chosen a better home for my mum.

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Review from S M (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased throughout. From the staff to the management, everybody is very and helpful to us relatives and especially the people they are caring for. This place came recommended to us and we are glad it did, to have the knowledge of knowing your loved ones are being totally cared for
in a respectful manner.

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Review from Lorraine M (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is on a soft diet. Recently Mum's appetite has really dropped, but the carers have tried and tried, even assisting her. This one particular lunchtime, Mum had refused her food and said to the carer she didn't want it because it wasn't silver service, so the carer thought about this and came back
with the food in a silver dish. To their surprise, Mum ate all the food - now Mum's food is served in a silver dish.

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Review from E F (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are treated with respect and care. There is a friendly atmosphere and staff are cheerful and welcoming.

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Review from Peter R (Son of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well cared for and treated with dignity by the staff at Silverwood. Mum was in a lot of pain because of her condition and staff did their best to administer medication to help relieve the pain. Her room was comfortable and kept extremely clean. However, the surfaces in the kitchen needed to
be replaced. The food at times could have been better.

Reply from Katie Price, Careline Advisor at Silverwood (Rotherham)

Thank you for your honest review. We love to receive any form of feedback as it helps us to improve the service we provide. We would like to thank you for the staff acknowledgement for the care your mum received.


We would like to inform you that the kitchenette is currently under development as part of our refurbishment plans, which will hopefully be completed early next year. We are always working with our catering team to provide well balanced, nutritional meals that cater to individual needs.


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Review from Arthur Q (Respite Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am disabled and my wife takes care of me but had to go into hopsital for a knee replacement so I needed extra care. Silverwood was recommended by a friend. I was in for five days, I enjoyed every moment of it, such a pleasant place. Staff are so cheerful and helpful, I can't fault it. I am 84 years
old.

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Review from Natalie F (Great-granddaughter of Resident) published on 30 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great grandma lives at Silverwood and I could not think of a better place for her to be. The staff are extremely kind and could not do enough for her, they are not just her carers but they are her second family. On her 100th birthday staff came especially on their day off the see her and made it
such a special and amazing day for my grandma. They look after her amazingly and in her 6 years of living there not one single concern has arisen, it is a great peace of mind knowing she is getting the best care possible from such kind people. I would definitely recommend them to anyone's family.

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Review from Simon G (Son of Resident) published on 20 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in April 2016. The care home is very clean and all staff are great at their job. Mum settled in very fast with all her needs taken care of.

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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Silverwood (Rotherham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Silverwood (Rotherham) is calculated as follows: ( (228 Excellents x 5) + (89 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 320 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silverwood (Rotherham) is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Carrie

Carrie Davies

Job Title: Home Manager

Introducing Carrie Davies


Home Manager at Silverwood, Rotherham


What does ‘kindness’ mean to you?


“For me, it’s embracing the personality and individuality of each and every resident.”


Carrie is highly experienced and motivated Home Manager who is dedicated to delivering the highest possible standard of care and quality of life. She has a proven track record of providing excellent care and support, from starting at Silverwood as a Carer and developing her skills to become Home Manager.


Carrie shares HC-One’s vision in aiming to provide the kindest care for each and every resident, that’s why she joined the company in 2011. She is passionate about eliminating the stigma surrounding care homes and encourages the Residents of Silverwood to live life to the fullest.


She uses her knowledge of the local area to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Silverwood.

When asked what she enjoys most about her role, Carrie remarked:


“The variety, knowing that no two days are the same for me or my colleagues.”


Outside of work, Carrie loves listening to music, she believes that love and music make the world go round.


If you would like to find out more information about Silverwood, Carrie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01709 532 022
W hc-one.co.uk
E silverwoodrotherham.manager@hc-one.co.uk