Whiston Hall Ltd

Chaff Lane, Whiston, Rotherham S60 4HE
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9.4 27 Reviews
  • Whiston Hall Ltd, Rotherham
Whiston Hall offers residential and early stages dementia care to people who are 65 and over. The home also provides respite care to enable family carers to recharge their batteries. The home has launched a day care service to help local people to make new friends and enjoy a wide range of activities.

The team uses the latest person-centred software (PCS) and works with residents and family members to create customised care plans that reflect each person's cultural, spiritual and emotional preferences.

Whiston Hall is completely wheelchair accessible and there are nurse call alarms in each room to make sure every resident has access to assistance whenever they need it.

Working with healthcare professionals, district nurses and physiotherapists, the team at Whiston Hall ensure that residents continue to receive the appropriate nursing care. Residents also have access to a great hairdresser and receive regular visits from a chiropodist. In addition, there is Wi-Fi available throughout Whiston Hall that residents and visitors can link up to.

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Care Provided by Whiston Hall Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Whiston Hall Ltd
  • Person in charge
  • Jane Ridge (Home Manager)
  • Admission Criteria
    • We accept all residents whether local authority or self-funding referrals.
    • Ages 55+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Whiston Hall Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,035
    • Self-Funded Residential Dementia Care from £1,035
    • RESPITE Self-Funded Residential Care from £1,035
    • RESPITE Self-Funded Residential Dementia Care from £1,035

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Whiston Hall Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • Parking is available on site at the main entrance to the home.


Whiston Hall Ltd Reviews (27)

Total of 27, showing 1-20
9.4

Whiston Hall Ltd has a Review Score of 9.4 (9.387) out of 10, based on 19 reviews in the last 2 years. Over all time Whiston Hall Ltd has 27 reviews.

Overall Experience

  • 18
  • 7
  • 1
  • 1
  • 0

Date Published

27
1
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19
8

Review from L D (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say so very happy, my mum loves it and is really happy and settled. We are able to ask about anything we need to check and always get an answer. Everything is lovely. That's so so much.

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Review from Susan T (Relative of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a brilliant afternoon yesterday, the care home arranged for a singer to entertain the residents.
The music was good, staff, residents and families all joined in.
It was lovely to see the residents smiling and singing, I think that makes it all worth the hard work that the staff put into it.
Keep
it up and a big thank you.

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Review from V W (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Having visited my mum in the home today 15/08/2024, it was nice to see they had a singer on who was fantastic with the residents, getting them to sing and interact with her, they really enjoyed it and so did I. A big thank you to all that organised it and hopefully she will return soon.

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Review from J M (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy at Whiston Hall. She sometimes grumbles but I can tell that she is thriving through the social interaction with the staff and other residents. The staff are kind and my mum has told me that she feels that they treat her with respect and she in turn respects them. She didn't want to sell
her bungalow but she is the first to admit now that it's better and safer where she is. I'll highlight a couple of examples of what I feel is good practice.
Mum has always had pet dogs and I know she misses this aspect of her old life. I was so pleased to find out that visits from family pets are encouraged and I have brought my spaniel in to visit several times. It's lovely to see Mum's face light up when she sees him.
On another subject, I noticed today that the skin on Mum's lower legs is in much better condition than it was in the past. Clearly, someone has taken the time to assess her needs and appropriate care is being given.

Reply from Mandy Bennett, Regional Manager at Whiston Hall Ltd

Thank you for your lovely review of our home. We will share it with the staff team who will be over the moon to read your kind words. Kindest regards.


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Review from S S (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here a while now and she's doing great. At 94 she has problems with mobility and all her needs are cared for. Never had any problems in the time she's been here but the small situations we have had were soon sorted. New management is making changes which are having a positive effect.
Lots
of activities for residents to join in if they wish.

Reply from Chris Bott, Home Manager at Whiston Hall Ltd

We really appreciate your wonderful review of our home. Mum is a delight to care for and we are so happy to hear that you are pleased with her care. We will share your kind words and score with the staff team, they will be over the moon to read them. Wishing you all the best.


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Review from Cheryl A (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The 5 stars go to the care that Mum has received over the last couple of months,
Mum has been in Whiston Hall Care Home for a couple of months now and I feel that I need to say what a difference the last couple of months have made: Mum is much brighter in herself; she isn't frightened or anxious anymore;
she has made friends which is remarkable for someone who, just a few months ago, was alone and scared at home with no friends. Mum has the colour back in her cheeks, it's so reassuring, for my sisters and me, to see. We know that she is in a supportive, caring environment with friendly, approachable staff who are trying so hard.

Reply from Chris Bott, Home Manager at Whiston Hall Ltd

Thank you for your lovely review of our home, it is much appreciated. Mum is a joy to care for and we are so happy to read your comments. We will share these and the scores with our staff team, they will be over the moon. Wishing you all the best.


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Review from Danny T (Son-in-law of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had the pleasure of visiting my mother-in-law and I cannot express how impressed I am with the exceptional level of care and compassion provided to the residents.
The facilities offer a comfortable and homely environment. The rooms are spacious, bright, and thoughtfully furnished. The communal
areas are equally inviting, encouraging social interaction and a sense of community.
The staff take the time to understand each person's unique needs and preferences, providing personalized care that goes above and beyond. It's clear that they are not just employees, but true companions to the residents.
The activities and programs available are diverse and engaging, catering to a wide range of interests and abilities. From arts and crafts to music sessions and fitness classes, there is always something enjoyable happening.
The meals are nutritious, delicious, and beautifully presented.

Reply from Chris Bott, Home Manager at Whiston Hall Ltd

Thank you for your lovely review of our home, your comments and insights are really appreciated. We know that our staff will be delighted when we share them and the scores at our next team meeting. Sending kindest regards.


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Review from Jayne D (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We as a family thought that moving mum local to us all would make our visits and subsequent trips out much better. The problems were numerous and there was a quick turnover of managers and the one we had dealt with prior and on mum's first day was actually on her last couple of days of work. Therefore
we had numerous conversations with the new manager who started work on the same day as mum.
I noticed lots of basics not being met and mum deteriorating in herself. Mum has combined Alzheimer's and dementia along with osteoarthritis in both knees so she needed a wheelchair and hoist. Mum was the only resident like this and mum also had a hospital avoidance in place that was not actioned therefore an unnecessary A&E visit. On the Monday before I moved mum from the home, mum was having a suspected stroke when it was Vasovagal syndrome and the manager had this information in advance, mum was back to her usual self once food was provided and a suitable drink. Mum isn't diabetic.

Reply from Mandy Bennett, Regional Manager at Whiston Hall Ltd

The wellbeing of all our residents is absolutely paramount to us and we take every concern raised very seriously. We are saddened by your poor review of our home. We have recorded one instance where you raised concerns about Mum's room and fees, which was resolved to your satisfaction. We have reviewed Mum's care records which show that Mum gained weight while with us. During an episode of a sudden drop in blood pressure (ie vasovagal episode), we contacted the NHS 111 service who despatched paramedics to the home, after sharing the hospital avoidance plan they consulted the on-call GP service who decided that the safest course of action was to take Mum to A&E. We kept you apprised of the situation and have recorded that you shared no concerns over the course of action we took in Mum's best interest. Your Mum is missed at the home and we send our best regards for her continued well-being. Our door is always open should you wish to discuss any aspect of her care.


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Review from S S (Daughter-in-law of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother-in-law has been living here almost a year now. Any issues we have had have been sorted swiftly and effectively. Always clean and tidy. Staff helpful and friendly. We always feel welcome whenever we visit whatever time we come.

Reply from Christopher Bott, Home Manager at Whiston Hall Ltd

Thank you for your lovely review of our home, it is much appreciated. We will share your kind words with the staff team who will be over the moon to read them. Wishing you all the best.


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Review from P B (Grandson of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic experience up to now, my nan has really settled in well given the change in circumstances. The manager is very approachable, friendly and engaging with the residents and their families along with his staff. I can see how he is trying to improve the care home already by implementing nice touches
to make it more homely.
Staff are also helpful with any needs or requirements and are very friendly and approachable.
They have employed an activities coordinator who is always milling around entertaining and chatting to the residents which is nice to see.

Reply from Christopher Bott, Home Manager at Whiston Hall Ltd

Thank you for your fantastic review of our home, it is much appreciated. We will share your kind words with the staff team, they will be over the moon to read them. Wishing you our best always.


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Review from Helen B (Daughter-in-law of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum-in-law moved in two and a half years ago. Communication is generally good with keeping us updated if Mum has any health issues. More recently there appears to be more activities happening, such as music and craft activities which I feel is very beneficial for Mum. The care home staff are friendly
and caring and the regular staff appear to have a warm relationship and are astute to her needs. The environment of the care home feels like a home rather than a clinical institution which I feel is a plus point. It has a lovely outlook.
The new manager has gone out of his way to speak to us on our visits. He is keen to tackle some refurbishment which the home would benefit from. However, this should not detract from the ethos and care provided. I would recommend Whiston Hall and Mum is happy and well cared for there.

Reply from Christopher Bott, Home Manager at Whiston Hall Ltd

Thank you for your review of our home, it is much appreciated. We will share your kind words with the team, they will be delighted to read them. My door is always open, if there is anything you wish to discuss with me, please just pop in. Wishing you the best always.


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Review from C B (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to comment on management because of recent changes, however everyone that I have spoken to has been extremely helpful.
My main area of observation would be a delay in gaining entry and exit to the building at times - I am concerned that the staff are busy doing more important work and I was
wondering if this could be done in a different way to limit disruption, particularly at busy times.
I have always found the staff very helpful and approachable.

Reply from Christopher Bott, Home Manager at Whiston Hall Ltd

Thank you for your review of our home. We will share your comments with the team, they will be very happy to read your kind words. It would be great if we could discuss your observations regarding gaining entry to and exit from the home. Could you contact me next time you are visiting and let's see if we can find a way to make things easier. Wishing you the best always and looking forward to speaking with you.


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Review from A S (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after my mum with care and respect. She is settled and comfortable. Which is very important. There is a doctor who visits every week and the residents can be seen if required. Her room is kept clean along with her clothes and bedding.

Reply from Christopher Bott, Home Manager at Whiston Hall Ltd

Thank you for your kind review of our home. It is great to read about how our team look after your Mum with care and respect. We will share your comments with the staff, I know that they will be delighted to read them. Kind regards always.


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Review from D G (Friend of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend recently, he was very happy with the care he received while there. I spoke to a couple of the staff who were very helpful and came across that they really cared, especially one staff member whom I think is responsible for keeping the residents entertained. He told me she was amazing
and was always cheerful. Many thanks and great work to all involved.

Reply from Christopher Bott, Home Manager at Whiston Hall Ltd

Thank you for your fantastic five-star review of our home, it is wonderful to read how happy you are with the care received by your friend. We will share your kind words with the staff team, they will be over the moon. Wishing you the kindest regards always.


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Review from J C (Granddaughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan has been at Whiston Hall, we have found staff and management have gone above and beyond. When my nan arrived we had some reservations about the room given, but the team resolved these issues within 24 hours and made us as a family a lot happier.
Staff and management have been kind and
supportive to my family member and have kept us as a family up-to-date and well-informed.
The care given has been more than satisfactory.

Reply from Christopher Bott, Home Manager at Whiston Hall Ltd

Thank you for your lovely review of our home, it is great to read how happy you are with the care your Nan receives. We will share your kind words with the staff team, they will be delighted to read them. Take the best of care always.


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Review from Alison G (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and new management are amazing, can't do enough for my mum and myself. Nothing is too much trouble, made my mum welcome in May 2023 and have continued to do so. I was concerned with the change with new management as Mum doesn't adapt very well but I must say one member of staff, in particular,
has been amazing with Mum and has quickly put my mind at rest. I know my mum can be a challenge but all of the staff, from carers to domestics etc., are brilliant, couldn't ask for more.

Reply from Chris Bott, Home Manager at Whiston Hall Ltd

Thank you for your wonderful review of our home, it is much appreciated. We will share your kind words with our staff team as we know that they will be over the moon. Kindest regards.


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Review from Lynne G (Daughter-in-law of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't fault the level of care provided by the staff. The home is kept spotlessly clean and the staff are lovely and so patient despite the complex issues of the residents. The residents we come into contact with when we are visiting my mother-in-law are always smiling or snoozing, from their lunch
and we've got to know some of them very well and always like to chat with us.

Reply from Maureen Marshall, Home Manager at Whiston Hall Ltd

Thank you so much for your fantastic 5-star review of our home. We're over the moon to read your wonderful words and will share your review with the staff team, who will also be delighted. Kindest regards.


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Review from John T (Son of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, good staff and well managed. My mum has almost been here for a year and I have never had to raise a concern. Good choice of food and the rooms are well maintained. Residents are always put first.

Reply from Maureen Marshall, Home Manager at Whiston Hall Ltd

Thank you so much for the lovely review of our home. Your mum is such a delight to care for. We will share your kind words with our staff as we know they will be delighted to read them. Kindest regards


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Review from Rachael B (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Whiston Hall have been really supportive of my mum since she came in from hospital. My mum struggles with anxiety so needs calmness, patience and a homely environment with understanding from those providing care.
Two members of staff, in particular, have been exceptional.

Reply from Maureen Marshall, Home Manager at Whiston Hall Ltd

Thank you so much for your lovely review of our home, it's great to read about the members of staff who are supporting your mum. We will share your wonderful words with the team who will be over the moon to see what you have written. Take care.


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Review from Gloria M (Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience as a whole has been very good - my legs were truly taken care of by the nurses and in the home when I felt unwell they were very kind and considerate. I was truly looked after, I would recommend to anyone.

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Current Review Score: 9.4 (9.387)

Overview of Review Score

The Review Score of 9.4 (9.387) out of 10 for Whiston Hall Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.387 for Whiston Hall Ltd is calculated as follows: ( (132 Excellents x 5) + (58 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 217 Ratings = 4.387

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whiston Hall Ltd is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Christopher Bott

Job Title: Home Manager

Joined: 2023

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Chris has many years of experience in providing care and support for older people, helping to enrich their lives in the process. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Chris uses his experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Chris said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Whiston Hall Chris would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Whiston Hall Ltd

What types of Care is Whiston Hall Ltd registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whiston Hall Ltd provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Whiston Hall Ltd have?

There are 44 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Whiston Hall Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whiston Hall Ltd to the centre of Rotherham?

2.0 mile(s) as the crow flies, distance by road may be significantly further.