Burnt Tree Croft has a Review Score of 8.3 (8.284) out of 10, based on 2 reviews in the last 2 years. Over all time Burnt Tree Croft has 6 reviews.
Review from Stephen W (Son of Resident) published on 17 March 2025
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Reply from Amelia Charlesworth, PA to CEO at Burnt Tree Croft
Thank you so much for your lovely review! We're really happy to hear that you felt confident in the care your father received. Our team always strives to provide the best support for both residents and their families, so it means a lot to know you appreciated it. Wishing you all the best, and thank you again for your kind words.
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Review from Susan B (Daughter of Resident) published on 15 October 2024
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Reply from Amelia Charlesworth, PA to CEO at Burnt Tree Croft
Thank you so much for your wonderful review! We're thrilled to hear that our high standards continue to meet your expectations and that your mother is receiving the care she deserves. Our team works hard to provide a clean, welcoming environment, nutritious meals and engaging activities for all our residents, so it's fantastic to hear such positive feedback. Your kind words about our staff's dedication and friendliness mean a lot to us. We truly appreciate you taking the time to share your experience.
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Review from Lisa E (Daughter of Resident) published on 17 February 2023
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Reply from Amelia Charlesworth, PA to CEO at Burnt Tree Croft
Thank you so much for your kind words about Burnt Tree Croft Residential Home, we're thrilled that your mother enjoys the activities and feels cared for.
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Review from Vicki B (Daughter of Resident) published on 24 November 2022
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Reply from Amelia Charlesworth, PA to CEO at Burnt Tree Croft
Thank you so much for your kind words about Burnt Tree Croft Residential Home. We truly appreciate it.
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Review from Lucy W (Granddaughter of Resident) published on 18 November 2022
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Reply from Amelia Charlesworth, PA to CEO at Burnt Tree Croft
Thank you so much for your kind words about Burnt Tree Croft, we really appreciate it.
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Review from Charlotte (Granddaughter of Resident) published on 12 May 2016
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The Review Score of 8.3 (8.284) out of 10 for Burnt Tree Croft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Burnt Tree Croft is calculated as follows: ( (20 Excellents x 5) + (2 Goods x 4) ) ÷ 22 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.375 Points relating to the number of positive Reviews for Burnt Tree Croft is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 2 Positive Reviews ÷ 8 = 0.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2020
Hollie is the manager of Burnt Tree Croft Residential Home.