Cotleigh has a Review Score of 9.9 (9.861) out of 10, based on 30 reviews in the last 2 years. Over all time Cotleigh has 51 reviews.
Review from Angela T (Daughter of Resident) published on 25 November 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your lovely review. It means a lot to hear that your mum has settled in well and that you and your family feel reassured knowing she is safe and well cared for. We're so happy to know she enjoys the food and activities and that our team has been kind and supportive. Your kind words will be shared with everyone here, and they'll be thrilled to know they've made a difference. Thank you for taking the time to share your thoughts. We're so glad to have your mum with us and will continue doing our best to make her happy.
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Review from Laura W (Daughter of Resident) published on 16 October 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your wonderful review. We are truly grateful for your kind words and are delighted to hear that you feel confident and at ease knowing your mum is in good hands with us. It's heartwarming to know that your visits are always met with the same level of care and kindness from our dedicated staff. Ensuring that residents are cared for by friendly and skilled team members is at the heart of what we do, and we're so pleased to hear that your mum is receiving the attentive care she deserves.
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Review from Maria R (Daughter of Resident) published on 16 October 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your heartfelt review. We are truly touched by your kind words and are delighted to hear that your experience at Cotleigh Care Home has been such a positive one. Our team works hard to ensure a smooth and comfortable transition for all residents, and it's wonderful to know that your dear mum is feeling at home with us.
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Review from S L (Stepdaughter of Resident) published on 15 October 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your thoughtful and kind review. We are truly delighted to hear that your step mum has felt cared for and respected from the moment she arrived. Our team is deeply committed to ensuring the health, happiness, and dignity of every resident, and it means a lot to know that you have experienced this first-hand. Communication is key to building trust, and we are glad you feel well-informed about her welfare and progress. Thank you again for sharing your experience!
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Review from Angela B (Daughter of Resident) published on 2 October 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your incredibly kind words! We are truly touched to hear how much Cotleigh has meant to both your mum and your family over the past 18 months. It's wonderful to know that she is happy, safe, and thriving, and that you've been able to create such special memories together. Our staff takes great pride in providing care that is filled with love, and it means the world to us to hear that it's made a difference. We are so grateful for your trust and support, and we'll continue to do everything we can to make every day brighter for your mum.
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Review from Eric W (Son of Resident) published on 2 October 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for taking the time to share your experience. We're thrilled to hear that your mum enjoyed her respite stay with us at Cotleigh Care Home! Our team is dedicated to providing the best care and ensuring all of our residents feel comfortable and well-looked after, so it's wonderful to know that she had a lovely time and was well cared for. We're also glad to hear that our reception team could assist in finding a space for your mum during a challenging time. It means a lot to us to have been able to support you, especially as you were preparing for your holiday. We hope you had a fantastic time in France and look forward to welcoming your mum again whenever needed. Thank you once again for your kind words!
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Review from B T (Daughter of Resident) published on 2 September 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your thoughtful review. We are delighted to hear that your mum has settled in well at Cotleigh and that our team's efforts to encourage her to eat have had a positive impact. Ensuring that our residents receive prompt medical attention and appropriate care is a top priority for us, so it's reassuring to know that this has been your experience. Thank you again for your kind words and for being a part of our community.
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Review from S R (Friend of Resident) published on 10 July 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for the fantastic review! We're delighted to hear you enjoyed the resident event - sunshine, entertainment, and homemade food sound perfect. The staff truly appreciate your recognition of their professionalism and kindness. We'll share your feedback - especially about the dancing!
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Review from J H (Relative of Resident) published on 9 July 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for taking the time to leave a review. Please note our staff carry smartphones to access our person-centred software which allows them to document resident care directly and in real-time. We value all feedback and yours will be reviewed by the Head of Quality to identify any areas for improvement.
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Review from Donna C (Granddaughter of Resident) published on 25 April 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
We are deeply touched by your heartfelt words about our staff at Cotleigh. Your acknowledgment of their dedication and care means the world to us. We extend our sincere condolences on the loss of your Nan. We'll ensure your message reaches the managers and all the staff, including the night carer you mentioned. From all of us here, thank you for trusting us with your Nan's care, and please know that we are here for you during this difficult time.
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Review from Kerry C (Daughter of Resident) published on 26 March 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for taking the time to share your experience! We're thrilled to hear that your mum has found a wonderful home at Cotleigh. It's heartwarming to know that she's able to participate in various events and activities, creating a warm and friendly atmosphere. We truly appreciate your kind words about our staff. Your five-star review means a lot to us, and we're committed to continuing to provide excellent care for your mum and all our residents.
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Review from Angela C (Sister of Resident) published on 22 February 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for your wonderful review! We're delighted to hear that your sister has found our home welcoming and that she has settled in so well. Providing a comfortable and supportive environment is our top priority and it's heartening to know that she feels at home and happy. Our staff are committed to ensuring residents have the space they need while being readily available for assistance. If there's ever anything we can do to help, please don't hesitate to let us know.
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Review from Sue S (Daughter-in-law of Resident) published on 21 February 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
We sincerely appreciate your thoughtful review! It warms our hearts to hear that your mother-in-law has experienced exceptional care at Cotleigh for the past two years. Our dedicated staff strives to create a supportive and respectful environment for all residents and we're delighted that your family has noticed and appreciated their efforts. Thank you for taking the time to share your positive experience!
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Review from Adele C (Daughter of Resident) published on 31 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your heartwarming review! We are delighted to hear about your positive experience with Cotleigh over the past year. Creating a safe and enjoyable environment for your dad is our top priority and we're thrilled to know that you feel confident in the care he receives.
It warms our hearts to read about the special moments shared during events and activities. We strive to go above and beyond to ensure residents and their families create lasting memories together. Your appreciation for our homemade buffets and themed decorations means a lot to us!
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Review from Brendan O (Son of Resident) published on 30 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for taking the time to share your heartfelt thoughts. We appreciate your kind words about our staff and are pleased to hear that your father is receiving fantastic care. It's heartening to know that our efforts to engage residents in activities and create a warm atmosphere have made a positive impact. We're touched that the Christmas Day lunch was special for you, your mum, and your father. Your recognition means a lot to us.
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Review from Jean O (Wife of Resident) published on 30 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for sharing your positive experience. We're thrilled to hear that your husband has received the best care possible over the past year. It's heartening to know he's comfortable, safe, and engaged in various activities. We're glad you've enjoyed joining in on the activities and felt the warm atmosphere. It was a pleasure having you for Christmas dinner, and we're delighted it was a special and memorable occasion for you. Your kind words mean a lot to us.
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Review from Jane C (Sister of Resident) published on 30 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for your heartfelt and glowing review! We're thrilled to hear about the positive experiences your sisters have had at Cotleigh. Creating a welcoming and special home for our residents is our utmost priority, and it warms our hearts to know that they have experienced an improved quality of life. We also appreciate your kind words about our staff and their efforts to keep you informed. If there's anything else we can do, please feel free to let us know.
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Review from Emma B (Daughter of Resident) published on 29 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for your wonderful feedback! We're delighted to hear that your mum and aunty are enjoying their time at our care home. It warms our hearts to know that they have fun, and we appreciate your kind words about our dedicated staff. Creating a positive and engaging environment is our priority, and we're grateful for your trust and gratitude. If there's ever anything more we can do, please feel free to let us know.
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Review from A L (Sister of Resident) published on 29 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for your heartwarming review! We're thrilled to hear that you had a wonderful Christmas experience at Cotleigh. Our staff take great joy in creating a festive and enjoyable atmosphere for all residents. It's fantastic to know that the decorations, parties, pantomime, and special events added to the holiday spirit. We're delighted that the Christmas lunch was enjoyed, and we appreciate your kind words about our chef and the serving staff. Thank you for acknowledging the hard work and effort of our team. It means a lot to us!
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Review from Ian W (Son of Resident) published on 23 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for sharing this update, and we're pleased to hear that Mum is in such capable and caring hands at Cotleigh.
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The Review Score of 9.9 (9.861) out of 10 for Cotleigh is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.861 for Cotleigh is calculated as follows: ( (329 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 360 Ratings = 4.861
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cotleigh is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Mar 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2014
Nick is an experienced and dedicated Registered Manager of Cotleigh Residential Home.