Cotleigh has a Review Score of 9.9 (9.861) out of 10, based on 30 reviews in the last 2 years. Over all time Cotleigh has 51 reviews.
Review from K C (Daughter of Resident) published on 23 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for your kind words about the team at Cotleigh Residential Home.
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Review from Marie Y (Daughter of Resident) published on 23 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
We're so touched to hear such positive feedback about Mum's experience at Cotleigh. It's heartening to know that she's well-cared for and the decision, though difficult, has been met with a warm and welcoming environment. Thank you for sharing this update, and I'm pleased to hear that Mum is in such capable and caring hands at Cotleigh.
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Review from Paul S (Son of Resident) published on 22 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for your kind words and feedback. We're grateful to know that Cotleigh has provided a safe and comfortable environment for your mum and that her dignity and needs are consistently respected and cared for.
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Review from Jean L (Daughter of Resident) published on 22 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you for taking the time to share your positive experience with us. It's wonderful to hear that Mum has quickly settled into her new home at Cotleigh. We're delighted that the effort put into creating a welcoming and festive atmosphere during your visit was appreciated.
Our dedicated staff takes pride in providing kind, caring, and approachable support, and we're thrilled that Mum feels safe and happy. Your words mean a lot to us, and we're committed to ensuring Mum continues to receive the best care possible.
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Review from K L (Daughter of Resident) published on 31 October 2023
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
I'm delighted to hear that your mother had such a wonderful birthday celebration at the care home! It sounds like the afternoon tea and the talented singer created a delightful atmosphere.
It's heartwarming to know that the staff were caring and considerate, making both your mother and your family feel special. I'm glad to hear everyone had a fantastic time. Wishing your mother continued happiness and many more joyous moments ahead!
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Review from Charlotte W (Daughter of Resident) published on 31 October 2023
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
I'm truly sorry for your loss, but I'm glad to hear that your mother received exceptional care during her time at Cotleigh. It's comforting to know that the staff were not only kind and caring but also attentive to her needs; being kept informed, despite the distance, must have provided some peace of mind during a challenging time. Your gratitude speaks volumes about the quality of care provided at Cotleigh. Please accept my heartfelt condolences, and I hope you find solace in the knowledge that your mother was well taken care of in her final days.
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Review from Carol M (Daughter of Resident) published on 2 October 2023
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your kind words about the team at Cotleigh Residential Home; it really means a lot!
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Review from Susan F (Daughter of Resident) published on 30 March 2023
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your kinds words about the team at Cotleight Residential Home. We're so proud that our team cared for your mum with love and dignity, especially in her final days. Our thoughts are with you and your family at this diffcult time.
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Review from Stephen S (Son of Resident) published on 23 March 2023
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Than you so much for your touching words about Cotleigh Residential Home, we really appreciate it.
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Review from Carol B (Daughter of Resident) published on 22 March 2023
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your kind words about Cotleigh Residential Home, we really appreciate it!
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Review from Sue A (Daughter of Resident) published on 28 February 2023
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your kind words about your experience with Cotleigh Residential Home and we're thrilled you had a great time at the Valentine's Day party!
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Review from M T (Friend of Resident) published on 28 February 2023
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your kind words about your experience with Cotleigh Residential Home and we're so happy that you have been able to reconnect with your friend.
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Review from S S (Daughter-in-law of Resident) published on 28 February 2023
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your kind words about Cotleigh Residential Home, we really appreciate it; I will pass your comments on to the manager and the team.
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Review from J E (Daughter of Resident) published on 28 February 2023
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Reply from Amelia Charlesworth-Dakn, PA to CEO at Cotleigh
Thank you so much for your kind words about Cotleigh Residential Home, we really appreciate it; I will pass your comments on to the manager and the team.
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Review from J G (Daughter of Resident) published on 10 January 2023
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your kind words about Cotleigh Residential Home, we truly appreciate it.
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Review from Robert T (Son of Resident) published on 20 December 2022
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much about your kind words - it's great to hear that you had such a positive experience with the team at Cotleigh!
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Review from Janette F (Daughter of Resident) published on 14 December 2022
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your kind words about Cotleigh Residential Home, we really appreciate it.
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Review from J B (Daughter of Resident) published on 9 December 2022
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your kind words about Cotliegh Residential Home - the Christmas grotto looks beautiful this year!
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Review from Austin F (Friend of Resident) published on 1 December 2022
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your kind words about Cotleigh Residential Home, we really appreciate it and we're thrilled to hear that your friend is happy at Coteligh.
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Review from J C (Daughter-in-law of Resident) published on 22 November 2022
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Reply from Amelia Charlesworth, PA to CEO at Cotleigh
Thank you so much for your kind words about Cotliegh Residential Home, we truly appreciate it.
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The Review Score of 9.9 (9.861) out of 10 for Cotleigh is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.861 for Cotleigh is calculated as follows: ( (329 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 360 Ratings = 4.861
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cotleigh is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Mar 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2014
Nick is an experienced and dedicated Registered Manager of Cotleigh Residential Home.