Darwin House has a Review Score of 9.8 (9.808) out of 10, based on 20 reviews in the last 2 years. Over all time Darwin House has 104 reviews.
Review from S T (Daughter of Resident) published on 10 May 2018
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Review from Alan J (Son of Resident) published on 8 May 2018
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Review from Michael W (Son of Resident) published on 30 April 2018
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Review from Alan B (Nephew of Resident) published on 11 April 2018
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Review from G F (Friend of Resident) published on 19 March 2018
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Review from P S (Resident) published on 15 March 2018
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Review from M H (Daughter of Resident) published on 15 March 2018
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Review from P J (Son of Resident) published on 7 March 2018
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Darwin House is a welcoming care home with kind, caring and compassionate care staff backed by a friendly and professional management team providing high standards of safety, care and kindness to residents
As well as looking after the needs of residents, staff are helpful and considerate to visitors.
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Review from Gabrielle M (Granddaughter of Resident) published on 22 November 2017
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Review from Russ H (Husband of Resident) published on 12 September 2017
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This was carried through during the whole two weeks of my wife's stay (whilst I was in hospital and recovery). The accommodation was highly satisfactory, comfortable and clean. Fresh smelling.
Very good food. Menus well thought through.
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Review from Ashby H (Son of Resident) published on 8 September 2017
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Review from S W (Friend of Resident) published on 11 August 2017
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Review from M W (Respite Resident) published on 10 August 2017
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Review from Christine S (Daughter of Resident) published on 8 August 2017
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Review from Denise L (Daughter of Resident) published on 21 July 2017
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Review from Gerald B (Cousin of Resident) published on 23 June 2017
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Review from Joanne M (Daughter of Resident) published on 20 June 2017
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Review from Peter J (Brother of Resident) published on 24 May 2017
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Review from A P (Niece of Resident) published on 24 May 2017
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Review from P C (Son of Resident) published on 23 May 2017
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The Review Score of 9.8 (9.808) out of 10 for Darwin House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.808 for Darwin House is calculated as follows: ( (191 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.808
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Darwin House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Mar 2020
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