Deerlands has a Review Score of 8.9 (8.853) out of 10, based on 4 reviews in the last 2 years. Over all time Deerlands has 15 reviews.
Review from K W (Regular Volunteer) published on 15 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Deerlands
Thank you so much for your kind words about Deerlands Residential Home!
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Review from R G (Husband of Resident) published on 15 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Deerlands
Thank you so much for your kind words about Deerlands Residential Home!
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Review from Elizabeth F (Daughter of Resident) published on 15 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Deerlands
Thank you so much for your kind words about Deerlands Residential Home!
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Review from Cath W (Daughter of Resident) published on 9 May 2023
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Reply from Amelia Charlesworth, PA to CEO at Deerlands
Thank you so much for your kind words about the experiences you have had with Deerlands Residential Home.
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Review from Steven H (Son of Resident) published on 21 December 2022
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Reply from Amelia Charlesworth, PA to CEO at Deerlands
Thank you so much for your kind words about Deerlands residential home, we're so glad that you enjoyed your Christmas lunch.
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Review from Marie H (Daughter of Resident) published on 12 October 2022
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Reply from Amelia Charlesworth, PA to CEO at Deerlands
Thank you so much for your kind words - I will pass this along to the team. Kind regards, Amelia.
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Review from K H (Regular Volunteer) published on 12 October 2022
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Reply from Amelia Charlesworth, PA to CEO at Deerlands
Thank you so much for your kind words - I will pass this along to the team. Kind regards, Amelia.
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Review from Melynda G (Granddaughter of Resident) published on 12 October 2022
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Reply from Amelia Charlesworth, PA to CEO at Deerlands
Thank you so much for your kind words - I will pass this along to the team. Kind regards, Amelia.
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Review from J W (Son of Resident) published on 12 October 2022
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Reply from Amelia Charlesworth, PA to CEO at Deerlands
Thank you so much for your kind words - I will pass this along to the team. Kind regards, Amelia.
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Review from Alison C (Daughter of Resident) published on 13 July 2022
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Reply from Amelia Charlesworth-Dakin, PA to CEO at Deerlands
Thank you so much for your lovely comments - we are thrilled that your mum has settled so well at Deerlands.
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Review from L W (Regular Volunteer) published on 7 April 2022
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Reply from Amelia Charlesworth-Dakin, PA to CEO at Deerlands
Thank you so much for your kind words! We really appreciate it and we will share it with the team at Deerlands.
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Review from Julie W (Daughter of Resident) published on 15 January 2019
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Reply from Amelia Charlesworth, PA to CEO at Deerlands
I’m sorry to hear this, if you would like to discuss this further please don’t hesitate to call me on 0114 2808888 or email me at enquiries@sheffcare.co.uk. Kind regards
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Review from Rita B (Daughter of Resident) published on 9 July 2018
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Review from Gordon S (Relative of Resident) published on 12 January 2016
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Review from Babs (Daughter of Resident) published on 23 September 2015
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Reply from Diane Iwanejko, Registered Manager at Deerlands
Thank you for your comments I will ensure these are passed on to the staff team
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The Review Score of 8.9 (8.853) out of 10 for Deerlands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.978 for Deerlands is calculated as follows: ( (45 Excellents x 5) + (1 Goods x 4) ) ÷ 46 Ratings = 4.978
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.875 Points relating to the number of positive Reviews for Deerlands is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Mar 2018
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Job Title: Registered Manager
Joined: 1982
Diane is a well-established manager with many years of experience in providing excellent care for our residents.