Midhurst Road Residential Home has a Review Score of 9.4 (9.360) out of 10, based on 10 reviews in the last 2 years. Over all time Midhurst Road Residential Home has 14 reviews.
Review from M C (Son-in-law of Resident) published on 21 March 2025
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Reply from Amelia Charlesworth, PA to CEO at Midhurst Road Residential Home
Thank you so much for your lovely review! It means a lot to us, especially coming from someone with your experience. We're so glad to hear that your mother-in-law feels right at home with us-it's exactly what we aim for. We truly believe in creating a warm, caring atmosphere where everyone feels like part of our extended family, and it's wonderful to know we've achieved that for her. Your kind words really made our day, and we'll keep doing our best to provide the best care possible. Thanks again for sharing your thoughts!
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Review from Lisa B (Daughter of Resident) published on 31 December 2024
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Reply from Amelia Charlesworth, PA to CEO at Midhurst Road Residential Home
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum is settling in well and feeling safe and cared for. It's wonderful to know that she's enjoying the festive decorations and connecting with staff and residents. Your praise means the world to our team, and we'll continue to do everything we can to ensure she remains happy and comfortable. Thank you again for taking the time to share your experience, it truly brightens our day!
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Review from Anne B (Daughter of Resident) published on 17 April 2024
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Reply from Amelia Charlesworth, PA to CEO at Midhurst Road Residential Home
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience at Midhurst Road. It means a lot to us that you appreciated our staff, food, and cleanliness. We understand that circumstances can change, but we're grateful for the opportunity to have helped support your mum and wish you all the best for the future.
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Review from Anita M (Daughter of Resident) published on 22 February 2024
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Reply from Amelia Charlesworth, PA to CEO at Midhurst Road Residential Home
Our heartfelt condolences on the passing of your dad. We are grateful that you entrusted his care to us during his last two weeks. It means a lot to hear that our staff provided not only compassionate care to your dad but also extended support and kindness to your family. Your appreciation and kind words are deeply touching. If there's anything more we can do for you, please don't hesitate to reach out.
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Review from Rebecca B (Granddaughter of Resident) published on 30 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Midhurst Road Residential Home
Thank you so much for your heartwarming review. We're delighted to hear that your Nan has felt at home with us for many years. We're sorry to hear that you couldn't visit on her birthday but are glad the pictures brought you joy. Our dedicated staff, especially the lady you mentioned, truly go above and beyond. It's wonderful to know your Nan is well cared for, and we appreciate your kind words. If there's anything more we can do, please feel free to reach out.
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Review from Hilary B (Daughter of Resident) published on 30 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Midhurst Road Residential Home
Thank you so much for your heartfelt feedback. We're delighted to hear that your mother has had a positive experience at Midhurst over the past 8 months. Our dedicated care staff strive to go above and beyond, and we're grateful for your kind words. We consider it a privilege to care for your mum and appreciate your trust in us. If there's anything more we can do to support you and your family, please don't hesitate to reach out.
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Review from Karon E (Daughter of Resident) published on 2 January 2024
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Reply from Amelia Charlesworth, PA to CEO at Midhurst Road Residential Home
Thank you so much for sharing your experience with Mum's time at Midhurst Road. It warms our hearts to hear about the exceptional care and kindness she received from the staff. It's evident that they went above and beyond to make your mum feel comfortable and well looked after.
We truly appreciate your gratitude and are touched by the efforts of the staff and management, especially during challenging moments. Your kind words mean a lot to us.
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Review from Sue B (Daughter of Resident) published on 15 November 2023
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Reply from Amelia Charlesworth, PA to CEO at Midhurst Road Residential Home
We're so deeply moved by your heartfelt words expressing gratitude for the care your mum received at Midhurst Road. Your feedback means the world to us and it serves as a poignant reminder of the impact we can have on the lives of those entrusted to our care.
I want to extend my sincere condolences for the loss of your mum. It is truly heartening to know that she found comfort, care and a sense of belonging during her time with us. The dedication and compassion of our staff are integral to the quality of care we aim to provide and I am thrilled to hear that they made such a positive difference in your mum's life.
I will be sure to share your praise with our entire team as it is their tireless efforts and unwavering dedication that make our care home the special place you describe. We are honoured to have been a part of your mum's life and we are grateful for the trust and confidence your family placed in us.
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Review from Pamela B (Resident) assisted by family/friend published on 13 October 2023
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Reply from Amelia Charlesworth, PA to CEO at Midhurst Road Residential Home
Thank you for taking the time to share your concerns with us and I apologise that you are not happy with the service you are receiving at Midhurst Road.
I have passed this onto our Care & Operation Director and a member of the Quality Team will be in touch to discuss your concerns further and help to resolve the issues you have raised.
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Review from Jill M (Niece of Resident) published on 5 September 2023
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Reply from Amelia Charlesworth, PA to CEO at Midhurst Road Residential Home
Thank you so much for your kind words about your experience with the team at Midhurst Road; I'll be sure to pass your comments on to the team there. Kind regards.
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Review from India M (Great-granddaughter of Resident) published on 7 December 2022
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Reply from Amelia Charlesworth, PA to CEO at Midhurst Road Residential Home
Thank you so much for your kind comments about Midhurst Road Residential Home; we really appreciate it.
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Review from Wendy R (Daughter of Resident) published on 27 June 2022
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Reply from Amelia Charlesworth-Dakin, PA to CEO at Midhurst Road Residential Home
Thank you so much for your kind words, we truly appreciate you taking the time to share your experiences.
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Review from Kate W (Regular Volunteer) published on 23 May 2022
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Review from Diane I (Daughter-in-law of Resident) published on 16 October 2020
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The Review Score of 9.4 (9.360) out of 10 for Midhurst Road Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.627 for Midhurst Road Residential Home is calculated as follows: ( (98 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 118 Ratings = 4.627
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.733 Points relating to the number of positive Reviews for Midhurst Road Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 9 Positive Reviews ÷ 10.8 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jan 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2009
Joe is the experienced and dedicated Registered Manager of Midhurst Residential Home.