Norwood Grange Care Home

Longley Lane, Sheffield S5 7JD
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9.9 77 Reviews
  • Norwood Grange Care Home, Sheffield
Norwood Grange Care Home is on Longley Lane close to the beautiful Longley Park in Sheffield. The park is a favourite for local people, due to its unusual undulating landscape, magnificent views, mature trees and interesting history.

The home provides long-term residential care, dementia care and short-term respite care. With highly trained staff available 24-hours a day residents receive excellent care in a warm, homely environment from an exceptionally kind, caring and compassionate staff team.

Residents enjoy a wide range of activities and are encouraged and supported to fully participate in life in their home. From light dusting or watering plants, to laying the table for lunch, residents engage in meaningful activities on a daily basis.

The care home has close ties with the local community and regularly invites local schools and church groups to participate in events and activities. Volunteers from the local community have supported projects such as the creation of a sensory garden for residents.

Norwood Grange Care Home was awarded a carehome.co.uk Top 20 Recommended Care Homes award for Yorkshire and The Humber each and every year from 2017 - 2023!

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Care Provided by Norwood Grange Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Vitality Care Homes
  • Person in charge
  • Nicola Gill (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2021

Funding & Fees Guide for Norwood Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • There is an on-site car park


Norwood Grange Care Home Reviews (77)

Total of 77, showing 1-20
9.9

Norwood Grange Care Home has a Review Score of 9.9 (9.852) out of 10, based on 18 reviews in the last 2 years. Over all time Norwood Grange Care Home has 77 reviews.

Overall Experience

  • 69
  • 7
  • 1
  • 0
  • 0

Date Published

77
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59

Review from Martin C (Son of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Norwood Grange suffering from a lack of mobility due to having had a broken Femur and Rheumatoid Arthritis. She was in her nineties and having been here for a couple of months she sadly passed away.
The Care home is very nice well decorated, spacious and bright.
I would like
to thank NG for the Attentive Care my mum received during her time there from the carers right up to the management staff who are very approachable and hands on.
I would definitely recommend NG to anyone looking for a safe caring environment to place a loved one in.
Once again thank you.

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Review from Yvonne E (Daughter of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted the care home manager in need of immediate care for my Father and she came to complete her assessment on the same day which was her day off.
She was extremely friendly and engaging with my Dad and myself and was able to organise care within 2 days .
Both care home managers were always
polite, friendly and helpful. I also found the same to be true of the seniors I had contact with during my Dad's stay .
The catering staff and carers were always friendly and helpful .
The care home itself it's bright and light and the communal areas I found to be open with plenty of seating for the residents. I have had Previous experience of visiting care homes where the residents just sit around the edge of a closed room , this is not the case at Norwood Grange.
I would highly recommend Norwood Grange .

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Review from S U (Daughter-in-law of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Norwood for 2 years and the care she gets from the Manager and staff is great and they are always approachable to us if we have questions or concerns. Mum has sight issues and they try to do activities that she can take part in and there are always plenty of photos for us to see her
enjoying herself. As a family, we are happy as we know she is being well looked after so thank you to all the staff.

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Review from A H (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run with friendly and attentive staff. Good range of activities, which both residents and family members can join in with. Access to a hairdresser and regular visits from a chiropodist.
Communication between management and family is excellent.

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Review from B S (Granddaughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Manager does a great job managing Norwood.
From what I've seen, the care from all staff members towards residents is amazing and there's always plenty of staff on duty.
The transition into a care home has been difficult for my grandma, but the staff have helped massively with this and in
turn has created close 'friendships' for her.
The care home is lovely and clean and homely. Sometimes the smell can be overpowering but understand that this is unavoidable at times. It could possibly be made more welcoming to come into the room by having some natural fragrances on entry?
After visiting, I leave knowing my grandma's safe and well cared for.

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Review from D A (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here a while, my mum feels like she lives in a hotel which is nice for her. We enjoy coming to see my mum here. Staff are really friendly, residents always seem to be happy. We are happy with all the care and attention to my mum's needs.

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Review from A A (Grandson of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been here a few months now and she really enjoys living here. The staff are always so helpful and care very much for the residents. They are always happy to support you on your visit. Thanks so much for the care of my nan.

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Review from W D (Regular Volunteer) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole staff team are outstanding.
Always happy to help. Each and every member of staff.
Every time I visit, they are always very welcoming and kind.
The activities are great, including fancy dress and many of the staff get involved.
Great staff team. Such a happy home.

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Review from M S (Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care home is nice. The care I get is excellent and the meals are nice.
My room is nice and kept clean and nice.
The management is good and supportive.
The deputy manager is kind and helpful.

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Review from D M (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Norwood Grange for almost a year now. As much as I would love to be there caring for her (I live in Australia) and love her to be in her own home, sadly she can't! The Manager makes sure I get to video call with Mum throughout the week which is so important to me and mum.
I looked
at many care homes last year and the minute and we met and we were welcomed by the manager, I just knew this was the place of care for mum. The quality of care is outstanding and that's all staff members from management to housekeeping, kind and caring. The home is beautiful and homely, the food is hearty, good and home-cooked.
Whilst Mum still has sad days and wants to go home, I know she is loved and cared for and that's the most important thing for me.

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Review from Karen A (Wife of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager & her team are always on hand to help. My husband has been at Norwood Grange for just over a year now & he's so settled & happy.
I can always rely on help from the team if I need it!
5* - Big thanks to all!

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Review from J D (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum had been a resident from October 2022 until March 2024 when we decided it was better for Mum to be nearer to us as it was a very bad drive to and from Norwood. Mum was happy there and the new management made changes and staff came and went in their droves but thankfully the good ones stayed. I found
the decorating of the communal lounge that went on for weeks quite unsettling for the residents and noticed the negative effects on the residents and my mum. The care home then decided money was more important and quite a huge increase that for a basic room with only a sink putting the costs up by nearly £500, a little bit annoying because the director assumed Mum would never be leaving so we had already decided to move mum at this stage. Very disappointing to arrive on the day of Mum's departure to find Mum had slept in her bedroom and the staff had bagged and boxed all of her personal belongings up. Few things missing but good luck to whoever kept these! Family would not do that!

Reply from Bal Khaira, Director at Norwood Grange Care Home

Thank you for taking the time to submit this review. Given the fact that you requested to bring your mum back to Norwood Grange, a few days after leaving us, as she wasn't happy in her new home, the comments in this review come as quite a surprise. Your review contains some factually untrue comments, so well summarise a brief response below. The communal lounge refurbishment was a great success and we've had nothing but positive comments from families and our residents, both during and after the works. Our fees this year increased in line with Sheffield City Council rates. We are not sure how you calculated nearly 500 but this is simply not true. We were not made aware of any missing belongings but would of course have been happy to investigate. We wish you and your mum all the best for the future.


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Review from Rachael D (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went in Norwood Grange in January, the management and staff have all been amazing with my mum and with me and my partner. The manager is always on hand for support and everyone is approcable. I couldn't wish for my mum to be in a nicer place.

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Review from Ben B (Son of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are a credit to the service, and have provided very caring end-of-life service to my father in difficult conditions.
I only wish that they were paid to the level of support and effort they have put into looking after him, and if this were the case then they might not need to spend so
much time recruiting people.
Thank you to all staff.

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Review from Robert D (Nephew of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt came to Norwood Grange for respite care for four weeks. She was very well looked after by all the team at Norwood. She really enjoyed her meals and rest, she actually put on weight during her stay. Her room was very comfortable, she enjoyed everything socially as well as her own time in her
room. We would like to thank everyone involved in her time at Norwood Grange, it helped us a great deal personally as well. We won’t hesitate to take my aunt back if we need respite or permanent care in the future.
Thanks.

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Review from Peter K (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the property I found the security very good, the areas I entered were very clean. The staff are very friendly and seemed quite experienced in handling and talking to all the residents and gave good reassurance to my Mother who was very nervous about living there. The managers were very good
at listening to your worries and concerns and would put in place good practices to overcome the problems. I would recommend this care home.

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Review from Rachel L (Daughter of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in need of emergency care when my mum went unexpectedly into hospital. Norwood Grange Care Home found a room for him and were brilliant from beginning to end. My dad was well looked after, well fed, clean and, despite the usual confusions of dementia, happy.
The staff are all brilliant.
They got to know dad, took time to chat with him and became his friends. They dealt quickly with a couple of minor health issues - he saw a doctor and got medication for an infection - they arranged a move to a bigger room when one became available and they even got him a TV. He loved his bigger room and commented frequently on how good the food was.
Dad left after 6 weeks. I highly recommend Norwood Grange for anyone in the same circumstances.

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Review from Julie G (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I brought up the issue of the missing items of clothing with the manager at the care home and was pleased that this was addressed to my satisfaction. I have never had a problem with the staff at the home who are very pleasant and helpful mum is happy there and safe, which was a major concern before
she went into care.

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Review from Cheryl S (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the standard of care given to Mum. All the staff are helpful, kind, patient and giving. They encourage Mum to have a laugh and a joke and she responds well to this. They are aware of the difficulties Mum and her family face dealing with her dementia and increasing frailty
and treat her with respect and understanding. The staff have all made an effort with Mum's friends and family and we feel very welcome when visiting. Knowing that Mum is well cared for, safe and comfortable has been a weight lifted off our shoulders. We feel very lucky to have found somewhere that feels like home for Mum, not just a care home.

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Review from Gary S (Son of Resident) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Norwood Grange Care Home since April. I have always found the staff friendly and helpful. Any issues I have had during this time have always been promptly and professionally managed. The home is relatively small and I feel that Mum is treated like an individual and she gets
really personal help with her specific needs. I feel I know the majority of staff from my weekly visits and they are all great. I would not hesitate in recommending Norwood Grange to anyone looking at the very difficult decision to entrust the care of a loved one to a third party.

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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Norwood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Norwood Grange Care Home is calculated as follows: ( (187 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 209 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norwood Grange Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Frequently Asked Questions about Norwood Grange Care Home

What types of Care is Norwood Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norwood Grange Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Norwood Grange Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Norwood Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norwood Grange Care Home to the centre of Sheffield?

2.3 mile(s) as the crow flies, distance by road may be significantly further.