Review from K K (Niece of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience

Staff very friendly and helpful.
very good home.

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Review from Joyce K (Niece of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful. They are well organised. They always tell us what is happening. We could not wish for better care.
They work well with the patients and always make you feel at home.
The home is always clean and tidy and the patient's rooms are well looked after. We could not

wish for a better care home. They also entertain them in the home and take them out if well enough to go out.

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Review from Fiona B (Granddaughter of Resident) published on 5 October 2017
Submitted via Website • Report

Overall Experience

Norwood Grange are amazing! They provide entertainment, activities and outings in order to keep residents occupied. These include knitting, singing, dancing, etc. The staff participate and encourage residents to take part and have an enjoyable experience. Brilliant to see smiling faces.

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Review from Cheryl S (Daughter of Resident) published on 5 October 2017
Submitted via Website • Report

Overall Experience

My mum was at Norwood Grange for 3 years until she sadly passed away. The care mum was given was exceptional she was loved and cared for, nothing was too much trouble and her every need was met. A first class home with first class staff.

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Review from Pat S (Daughter of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience

Sadly my mother passed away in August. During her 3 years there, she received excellent care. She was treated with respect and all her needs were met. All the staff cared for her and though she had dementia, she was included in the majority of activities. My family cannot praise too highly the care

that was given.

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Review from Jane B (Daughter of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience

Our mum was a resident of Norwood Grange for over a year until she died in January 2017. We could not have wished for better staff to look after her she had Alzheimer's that's why she went into Norwood Grange and she was very happy there. The food and activities they provided for the residents were

fantastic. We can not thank them enough for all they did for mum when she was alive and for all they did for mum and us when she was brought from the hospital back to Norwood Grange on end of life. They are all amazing staff.

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Review from S P (Niece of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience

The staff at Norwood are fabulous. The care is second to none. There is always something great happening in the home. There are plenty of outings going on too.
I'm particularly impressed with the innovative way they engage residents in activities and daily living, from regular outings to disability

cycling and also involving residents in fundraising bike rides and walks.
All in all a brilliant place to be.
What's more, all staff get involved in their 'Friday Happy Hour' which residents love, especially my aunt!

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Review from Janet C (Wife of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience

My husband entered into Norwood Grange in April 2016 suffering from Parkinson's and related Dementia. My daughter was recommended this home by a nurse she worked with and whose parents both lived at Norwood Grange and who was highly satisfied with the care given, good food and clean conditions everywhere.

The carers were second to none, the Dr who attended to the residents, including my husband, knew the first names of everyone and all their problems. She saw these patients whenever she was needed.
The home was very cosy and welcoming. Sadly my husband died in November and together with us, gave him 24hour care.

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Review from R B (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother went into respite for a week at Norwood Grange Care Home. We received a warm welcome by staff and mum had a lovely room for her stay. She was well cared for and I was happy to leave her in capable hands.
The atmosphere in the care home was pleasant and care was taken to engage the residents

in various activities.
The only quibble I had was the perennial one about clothes going walkabout but all was resolved satisfactorily.

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Review from Alwyn R (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

Unable to find fault with care or residence. The Grange far exceeded the standards I expected for a residential care home. The first time I walked into the building, all I felt was love and care. I was not wrong.

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Review from Louise C (Granddaughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience

My grandad has been at Norwood Grange for about 4 months now and in that time we have found all staff to be excellent. They are fantastic with the residents and so caring and kind to them. My grandad is happy and settled in the home and all his needs are catered for. He is always clean and presentable

and there is always different activities for him to join in with. A great home with excellent staff who genuinely care about their residents.

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Review from J M (Son of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience

I have always found Norwood Grange welcoming, nice refurbishment ongoing, apt décor in relation to the residents. Always doing improvements. Good staff enthusiasm, teamwork.

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Review from David B (Son of Resident) published on 26 September 2016
Submitted via Website • Report

Overall Experience

I regard Norwood Grange as second to none. The Manager has and is doing a marvellous job, as is the Deputy Manager, the activities lady, the wonderful caring team, the super efficient domestics and laundry team. The administrators are always busy and happy to answer any questions.
The kitchen is run

by contractors with friendly good staff. Whenever I visit Norwood the atmosphere is warm, friendly, so comfortable and I am made most welcome.
The team just go the extra mile for residents and visitors alike. When I leave and close the door behind me I know my Mum is in good hands.

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Review from John (Son of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience

The staff at Norwood Grange create a family atmosphere. They provide excellent care and support. They look after my father's needs and are unfailingly friendly and cheerful. My father is very happy and sings a lot - a marked change from the previous four years, or more, when he could never be described

as happy. He is well fed, has his physical and medical needs properly met and catered for and Norwood Grange provides stimulating activities that are open to all residents. I'll give Norwood Grange 5* 10/10.

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Review from Elaine K (Daughter of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience

When my father arrived at this nursing home the staff made us very welcome and reassured us of all our fears, they made my dad feel very welcome and spoke and treated him as a normal human being, not someone who has dementia. Felt really at ease and welcomed.

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Review from Beryl G (Niece of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience

I find the staff at Norwood very welcoming when I go to visit my uncle. He is 99 years old, has no dementia just a little frail. He can walk about with a frame and the carers always find time to talk to him and always try and sit him with someone of sound mind like him. Since being there approximately

one month he has taken on three outings which I think is a very good thing for him. Whenever I go the staff are always doing activities with the residents which I think is a good thing.

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Review from Josephine B (Regular Volunteer) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience

I visit one lady to administer holy communion once very two weeks (same day so as not to confuse her) over the years I have visited a number of care homes and I think that Norwood grange is one of the best run, considerate staff, clean. The lady I visit is always well dressed. Pleasant surroundings.

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Norwood Grange Care Home

Care Provided by Norwood Grange Care Home

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Funding & Fees Guide for Norwood Grange Care Home

Facilities