Norton Lees Care Home

156 Warminster Road, Norton Lees, Sheffield S8 8PQ
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2.0 23 Reviews
  • Norton Lees Care Home, Sheffield
Recently acquired by Agincare, Norton Lees Care Home is situated in a quiet residential area in the suburbs of Sheffield. It is a valued part of the local community, offering convenient access to nearby amenities, including local shops, a doctor’s surgery, and a library. The home is cosy and inviting, designed to maintain a non-clinical atmosphere that creates a genuine home-from-home experience.

The care home features 80 spacious en-suite bedrooms, some of which can accommodate couples. Each bedroom’s front door has a unique colour and style, adding to the homely feel. While the bedrooms are fully furnished, they also provide a blank canvas for personalisation with residents' own photos, pictures, and soft furnishings.

Upon moving in, residents are supported by a dedicated team to ensure the transition is as seamless as possible. Norton Lees Care Home offers an all-inclusive fee covering essentials such as towels, bedding, laundry, meals, and personalised care. Residents simply bring their personal belongings to make the space their own, while the team takes care of everything else.

Care Provided by Norton Lees Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lydia Hardie (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Norton Lees Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £895 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £895 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,500
  • (these prices are only a guideline, please contact Norton Lees Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at anytime.


  • Parking
  • Free on-site parking.


Total of 23, showing 1-20
2.0

Norton Lees Care Home has a Review Score of 2.0 (1.958) out of 10, based on 2 reviews in the last 2 years. Over all time Norton Lees Care Home has 23 reviews.

Overall Experience

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  • 3
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Date Published

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Overall Experience  Overall Experience 2.0 out of 5

This care home is clean, warm and comfortable and the individual bedrooms are a decent size and well appointed. The majority of the staff were friendly and caring and activities were provided for the residents.
However, my dad stayed here for 3 weeks of respite care and came home with pressure sores
he didn't have when he arrived having being left in his chair all day. Catheter care was a little lacking as neither the leg or the night catheter bags were changed during his stay(even though dad had spares) and despite allergies to the traditional catheter straps, which the home were made aware of, he came home with catheter straps and welts on his thigh rather than the leg sleeves we provided. The breakfasts were excellent, but the warm meal usually served at lunch time was delivered with out a cover and on cold plates from the kitchen so the food was often luke warm at best. There was no warm meal choice and variety was lacking often served with frozen veg.

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Overall Experience  Overall Experience 1.0 out of 5

My uncle was in there 10 days in which time he had 2 falls. The first time he fell they got in touch with me straight away. The second time was 4 days later which resulted in him breaking his hip. This happened on a Tuesday evening around 7.45 pm. No one and I repeat no one phoned and still haven't
to this day. I only found out when the doctor from the hospital phoned me the day after at 1.50 pm. Absolutely disgusting not letting me know. Unfortunately, he passed away in hospital on the 25th June. The care home (if you can call it that) still has not been in touch, despite us sending multiple emails requesting an investigation for the lack of care. Would not kennel my dog here.

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Overall Experience  Overall Experience 5.0 out of 5

Mum came to Norton Lees for review for a month, but she wants to stay as she is very happy there. she was always against going into a home but she soon changed her mind! The carers although short staffed do an amazing job and mum loves them all. She has made friends with the other residents too. Thank
you to everyone for making mum so happy.

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Overall Experience  Overall Experience 5.0 out of 5

My mum was reluctant to go into a care home but had to go into one for a review after having several falls. on the first day, she thought she was in another hospital but I told her where she was. When I went to see her a couple of days later, the change in her was unbelievable! She had made friends
with both residents and staff and was so happy. I haven't seen her this content before for a long while. She loves it. Definitely one of the best I have seen.

Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home

Thank you for taking the time to leave a review of Norton Lees Care Home and for your amazing 5-star rating. We are delighted to hear how your mother has settled comfortably into our loving community and are proud to offer peace of mind to families in what can be a challenging time. We really appreciate your kind words and I will be sure to pass on the positive feedback to the rest of the team. Best Wishes.


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Overall Experience  Overall Experience 2.0 out of 5

My mum was admitted to this care home from hospital. She has frontotemporal dementia and therefore assessment for onward care. We would never have agreed to placing her there had we known about the shortage of staff, lack of communication with management and the inability of staff to deal effectively
with my mum. She was often left in bed, served meals there and left in confusion and fear. She was aggressive as a result, understandably.

Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home

Thank you for taking the time to leave a review of Norton Lees Care Home. We regret that you feel there has been a shortfall in care delivery during your visits and reassure you that at no time has there been a shortage of staff.
Unfortunately due to inaccurate documentation on discharge from the hospital, we at Norton Lees were unaware of the behaviours presented by your relative and worked hard to support your family each time you visited to find an appropriate placement. We protect the rights of all of our residents and will not force individuals to take part in activities they refuse to participate in.


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Overall Experience  Overall Experience 4.0 out of 5

Today, The 16th August 22 is one year on from our mum moving into Norton Lees Care Home (Aug 21). Sadly mum passed away after a short illness bravely borne on the 9th of July 22. As a family, we can only say heartfelt thanks for wonderful care all at Norton Lees Care Home provided to our mum. We can
only say heartfelt thanks for the wonderful support we as a family received from all at Norton Lees Care Home from every member of staff male or female who cared so much for our mum in unprecedented times. Your care love and support will never be forgotten.
Hold dear belonging, value destiny. God bless you all at Norton Lees Care Home.

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Overall Experience  Overall Experience 1.0 out of 5

Horrible experience with this home. He is always left with meals just thrown at the side of him and same with fluids and he needs prompting so he doesn't eat it. He has lost lots of weight and often looks dehydrated. I have been in and there is medicine on the floor and still in a drink in front of
him. He never has a quilt as it’s always 'in the wash' that seems to be in the wash 24 hours a day and only has a thin sheet for a quilt. The plug socket at the side of the bed has been smashed for at least a week and there is exposed wire, so they have just covered it up with clear sellotape. Most carers are agency and don’t know the residents. He doesn't get to sleep as most residents are constantly screaming day/night. Overall the senior carers are lovely but need more training. There is one senior who is horrible to family and utterly disrespectful. I wouldn’t put a dog in this home never mind a human.

Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home

We regret that you feel there has been a shortfall in care delivery and reassure you that your perception is not an accurate reflection of Norton Lees. We have been in discussion with immediate family and social workers, all of whom are happy with the standard of care and home environment. To reassure you, for infection control purposes, items requiring laundering will be removed from residents’ bedrooms daily. The socket was unfortunately damaged out of hours and made safe by care staff before a replacement was made within 48 hours. We understand the importance of having a permanent team to really get to know our residents and have successfully recruited a strong team. We are staffed at approximately 85% permanent staff. We are proud to inform you that all senior carers complete mandatory and additional training and regularly complete refresher courses. I am sorry you felt the need to post a negative review but you are more than welcome to discuss these matters with the home manager.


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Overall Experience  Overall Experience 1.0 out of 5

Please avoid if you want your relative to be cared for properly, a big shortage of staff which leads to residents being neglected for long periods of time. My uncle has no clothes in his wardrobe and hasn’t had a quilt on his bed for over a week. He’s lost loads of weight, left in a wet bed, my shoes
stick to the floor it’s that dirty. There are a few staff that are lovely and helpful but there is one senior that is horrible and I worry leaving my uncle in her care. The lady in the room next door to my uncle fell on the floor and was screaming for help for 40 minutes they only came to help when I finally got so concerned I had to go and notify them.

Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home

Thank you for taking the time to leave a review of Norton Lees Care Home, we regret that you feel there has been a shortfall in care delivery during your visits and reassure you that at no time has there been a shortage of staff or indeed “neglect”. For Infection Control purposes, items requiring laundering will be removed from residents’ bedrooms daily and individual preferences are always considered. We have now spent time in communication with all relevant parties, relatives and social workers, all of whom have shared incredibly positive reports of the care your uncle has received. I am sorry you felt the need to post a negative review but you are more welcome to discuss these matters in person with the home manager.


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Overall Experience  Overall Experience 2.0 out of 5

Seem to be short of staff, lots of things being missed. Activities and enrichment are non-existent! While some carers are very good it is apparent that some are agency staff who clearly do not have the same level of connection or commitment as permanent staff. At this present time, I feel let down!

Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home

Thank you for taking the time to leave a review of Norton Lees Care Home, We are happy to inform you that we have successfully recruited a strong team which has drastically reduced the need for external staffing. We understand the impact providing meaningful activities has on our residents' well-being and are glad to share we now have two full-time lifestyle support workers in post. You are more than welcome to discuss any concerns with the home manager.


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Overall Experience  Overall Experience 5.0 out of 5

The respite care was second to none. A wonderful place from first arriving he was made welcome and comfortable. Nothing was too much trouble for any of his requests made. Every phone call we made to enquire about how he was settling was always a good conversation unhurried and with empathy for us his
relatives. He was indeed very happy while there with every one of his needs being met which in turn have us, his family, peace of mind.
Everyone was cheerful and very kind always having time to chat with caring.

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Overall Experience  Overall Experience 5.0 out of 5

We have been very very happy with my dad's care at Norton Lees Care Home. They are the most hard-working/caring/wonderful people we have met.
My dad has a nice clean room with excellent food.
We are very happy with Noton Lees and the support, love and care Dad has received.

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Overall Experience  Overall Experience 5.0 out of 5

The carers here are great. They clearly love the residents and keep a cool head even when everyone's buzzing at once! My Dad has excellent meals cooked by the care home catering team. I have sampled the puddings and they are gorgeous. Compared with the care he received in his own home this is a fantastic
change. He has never had so many baths and is always kept clean. What a fantastic place particularly in the current circumstances. It is not easy delivering quality care when there are so many restrictions.

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Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Norton Lees since September 2019, his room is big and light, clean with an en-suite. Dad suffers with dementia & Parkinson's and needs assistance with daily tasks. The staff are all friendly & helpful & do a fantastic job taking care of him. They all know him really well and have built
up a lovely relationship with him, making him smile and laugh often. The menu is varied and dad is given lovely meals with homemade puddings which he loves. I can’t thank the staff enough for taking care of him, it means we can relax knowing he is well cared for. During the pandemic, we were able to window-wave visit, dad, and then they made it possible to visit dad in the conservatory and later installed a separate visitors pod so we could safely visit him which was so important for his mental well being. The manager is great, and person in the office is super and we have good communication with the home over the last few years. Very pleased all round. Thanks to all the wonderful staff.

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Overall Experience  Overall Experience 5.0 out of 5

Every member of staff at Norton Lees Care Home has, without exception, shown care, empathy and understanding to my mother and myself. We are so grateful to everybody, especially for their commitment during this horrible year.

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Overall Experience  Overall Experience 5.0 out of 5

Our mother was admitted to Norton Lodge on 16th September 2016 she has dementia as well as other health problems.
The care she has received since that date is second to none. When she is taken ill she is seen by a doctor immediately, any concerns we have are dealt with quickly and efficiently and
always to our satisfaction.
When you walk into Norton Lodge it's like being part of a large family the resident's rooms are lovely and the communal areas welcoming. There are a range of activities for the residents and their families are encouraged to join in.
The residents recently went on an outing in the minibus, Mum really enjoyed it as did the other residents, the staff really do go that extra mile to make life interesting.
They are friendly and always have time for a chat even though they are usually busy and the tea flows freely.
We as a family think we have found a wonderful home for our mum, she's well fed, warm, clean and most important well cared for.

Reply from Kath Lindley, Home Manager at Norton Lees Care Home

Many thanks for the review of Norton Lees Hall & Lodge. We really value the feedback that you have given us. I am pleased to hear that you feel your mum is well cared for. We feel that giving the residents a range of activities to participate in is essential to them maintaining a good quality of life so I am glad that your mum enjoys them along with the trips out. Kind regards


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Overall Experience  Overall Experience 5.0 out of 5

My Dad just had a week's Respite at Norton Lees Lodge. Having managed care homes in the past my expectations were high. I can't praise this place enough, my dad was well cared for giving me and my mum a stress-free break. The staff are caring, on the ball and nothing is too much trouble. Thank you for
looking after him so well.

Reply from Cheryl Green, Care Home Manager at Norton Lees Care Home

Thank you for such a positive review of our care home.
We are so pleased that you were happy with the care your father received. It is lovely that your mother was able to have a relaxing break too.
Our staff do work hard to make sure all the residents are well cared for and that they enjoy their stay as much as possible.
It was a pleasure to care for your father.
Thank you again.
Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

We have found that all the staff are fantastic and very caring with residents and visitors alike. Very friendly and helpful, the manageress, there's nothing that is too much trouble for her. She must be one of the best managers in your industry.

Reply from Sharron Whaley, Home Manager at Norton Lees Care Home

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. At Norton Lees Hall, we strive to create a welcoming and relaxed atmosphere, to ensure all residents feel at ease and comfortable with the environment and team.


Our team of compassionate staff aim to maintain a comfortable and friendly atmosphere within the home where residents can feel at ease, socialise and take part in activities. We are pleased to hear your relative has settled into Norton Lees Hall and that your family feel supported.


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Overall Experience  Overall Experience 5.0 out of 5

A wonderful experience. Staff are very kind and helpful. Lovely room. Hopefully my relative will be very happy with her new home.

Reply from Sharron Whaley, Home Manager at Norton Lees Care Home

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. At Norton Lees Hall, we strive to create a welcoming and relaxed atmosphere, to ensure all residents feel at ease and comfortable with the environment and team. We are pleased to hear your family member is settling in.


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Overall Experience  Overall Experience 5.0 out of 5

I visit my cousin along with my wife on a weekly basis. We had visited her in her home prior to her going to live in Norton Lees Hall and had noticed her gradual declining over the last months of her living alone. It is good to see her so happy and content and to witness the care she receives from all
staff. They have an excellent rapport with her and we can see they understand her.

Reply from Sharron Whaley, Home Manager at Norton Lees Care Home

Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Our team of compassionate staff strive to understand the needs and requirements of every individual resident in order to provide them with the highest possible level of care. We are pleased to hear this has been your experience.


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Overall Experience  Overall Experience 4.0 out of 5

My sister is looked after very well. She was reluctant to join in and mix at first but has now settled in. I feel better knowing she is being cared for. The staff are very friendly and helpful. I have visited many homes and this is by far the best.

Reply from Sharron Whaley, Home Manager at Norton Lees Care Home

Thank you for taking the time to leave a review for us, we really do value the feedback. Our team of compassionate staff aim to maintain a comfortable and friendly atmosphere within the home where residents can feel at ease, socialise and take part in activities. We are pleased to hear your sister has settled into Norton Lees Hall and that your family feel supported.


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Current Review Score: 2.0 (1.958)

Overview of Review Score

The Review Score of 2.0 (1.958) out of 10 for Norton Lees Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.958 for Norton Lees Care Home is calculated as follows: ( (4 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (12 Very Poors x 1) ) ÷ 24 Ratings = 1.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Norton Lees Care Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 0 Positive Reviews ÷ 16 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Norton Lees Care Home

What types of Care is Norton Lees Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norton Lees Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Norton Lees Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Norton Lees Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norton Lees Care Home to the centre of Sheffield?

2.4 mile(s) as the crow flies, distance by road may be significantly further.