Visitors welcome at anytime.
Free on-site parking.
Norton Lees Care Home has a Review Score of 2.0 (1.958) out of 10, based on 2 reviews in the last 2 years. Over all time Norton Lees Care Home has 23 reviews.
Review from Marie W (Daughter of Resident) published on 4 April 2025
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Review from Karen T (Niece of Resident) published on 10 October 2024
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Review from Diana G (Daughter of Resident) published on 31 October 2022
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Review from Beverly C (Daughter of Resident) published on 17 October 2022
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Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home
Thank you for taking the time to leave a review of Norton Lees Care Home and for your amazing 5-star rating. We are delighted to hear how your mother has settled comfortably into our loving community and are proud to offer peace of mind to families in what can be a challenging time. We really appreciate your kind words and I will be sure to pass on the positive feedback to the rest of the team. Best Wishes.
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Review from J H (Daughter of Resident) published on 28 September 2022
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Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home
Thank you for taking the time to leave a review of Norton Lees Care Home. We regret that you feel there has been a shortfall in care delivery during your visits and reassure you that at no time has there been a shortage of staff.
Unfortunately due to inaccurate documentation on discharge from the hospital, we at Norton Lees were unaware of the behaviours presented by your relative and worked hard to support your family each time you visited to find an appropriate placement. We protect the rights of all of our residents and will not force individuals to take part in activities they refuse to participate in.
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Review from Howard D (Son of Resident) published on 6 September 2022
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Review from C C (Great-Niece of Resident) published on 12 July 2022
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Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home
We regret that you feel there has been a shortfall in care delivery and reassure you that your perception is not an accurate reflection of Norton Lees. We have been in discussion with immediate family and social workers, all of whom are happy with the standard of care and home environment. To reassure you, for infection control purposes, items requiring laundering will be removed from residents’ bedrooms daily. The socket was unfortunately damaged out of hours and made safe by care staff before a replacement was made within 48 hours. We understand the importance of having a permanent team to really get to know our residents and have successfully recruited a strong team. We are staffed at approximately 85% permanent staff. We are proud to inform you that all senior carers complete mandatory and additional training and regularly complete refresher courses. I am sorry you felt the need to post a negative review but you are more than welcome to discuss these matters with the home manager.
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Review from S C (Niece of Resident) published on 12 July 2022
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Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home
Thank you for taking the time to leave a review of Norton Lees Care Home, we regret that you feel there has been a shortfall in care delivery during your visits and reassure you that at no time has there been a shortage of staff or indeed “neglect”. For Infection Control purposes, items requiring laundering will be removed from residents’ bedrooms daily and individual preferences are always considered. We have now spent time in communication with all relevant parties, relatives and social workers, all of whom have shared incredibly positive reports of the care your uncle has received. I am sorry you felt the need to post a negative review but you are more welcome to discuss these matters in person with the home manager.
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Review from A W (Son of Resident) published on 28 March 2022
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Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home
Thank you for taking the time to leave a review of Norton Lees Care Home, We are happy to inform you that we have successfully recruited a strong team which has drastically reduced the need for external staffing. We understand the impact providing meaningful activities has on our residents' well-being and are glad to share we now have two full-time lifestyle support workers in post. You are more than welcome to discuss any concerns with the home manager.
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Review from P O (Brother of Resident) published on 21 September 2021
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Review from A G (Son of Resident) published on 17 September 2021
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Review from Maureen E (Daughter of Resident) published on 19 July 2021
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Review from Christine E (Daughter of Resident) published on 15 June 2021
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Review from Judy F (Daughter of Resident) published on 15 June 2021
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Review from Jan W (Daughter of Resident) published on 26 June 2017
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Reply from Kath Lindley, Home Manager at Norton Lees Care Home
Many thanks for the review of Norton Lees Hall & Lodge. We really value the feedback that you have given us. I am pleased to hear that you feel your mum is well cared for. We feel that giving the residents a range of activities to participate in is essential to them maintaining a good quality of life so I am glad that your mum enjoys them along with the trips out. Kind regards
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Review from Karen H (Daughter of Resident) published on 8 November 2016
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Reply from Cheryl Green, Care Home Manager at Norton Lees Care Home
Thank you for such a positive review of our care home.
We are so pleased that you were happy with the care your father received. It is lovely that your mother was able to have a relaxing break too.
Our staff do work hard to make sure all the residents are well cared for and that they enjoy their stay as much as possible.
It was a pleasure to care for your father.
Thank you again.
Kind regards.
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Review from Alan B (Son of Resident) published on 9 August 2016
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Reply from Sharron Whaley, Home Manager at Norton Lees Care Home
Thank you for taking the time to leave this review, we really do appreciate the feedback we get. At Norton Lees Hall, we strive to create a welcoming and relaxed atmosphere, to ensure all residents feel at ease and comfortable with the environment and team.
Our team of compassionate staff aim to maintain a comfortable and friendly atmosphere within the home where residents can feel at ease, socialise and take part in activities. We are pleased to hear your relative has settled into Norton Lees Hall and that your family feel supported.
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Review from Mike N (Nephew of Resident) published on 8 July 2016
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Reply from Sharron Whaley, Home Manager at Norton Lees Care Home
Thank you for taking the time to leave this review, we really do appreciate the feedback we get. At Norton Lees Hall, we strive to create a welcoming and relaxed atmosphere, to ensure all residents feel at ease and comfortable with the environment and team. We are pleased to hear your family member is settling in.
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Review from Keith F (Cousin of Resident) published on 16 March 2016
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Reply from Sharron Whaley, Home Manager at Norton Lees Care Home
Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Our team of compassionate staff strive to understand the needs and requirements of every individual resident in order to provide them with the highest possible level of care. We are pleased to hear this has been your experience.
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Review from D B (Sister of Resident) published on 7 February 2016
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Reply from Sharron Whaley, Home Manager at Norton Lees Care Home
Thank you for taking the time to leave a review for us, we really do value the feedback. Our team of compassionate staff aim to maintain a comfortable and friendly atmosphere within the home where residents can feel at ease, socialise and take part in activities. We are pleased to hear your sister has settled into Norton Lees Hall and that your family feel supported.
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The Review Score of 2.0 (1.958) out of 10 for Norton Lees Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.958 for Norton Lees Care Home is calculated as follows: ( (4 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (12 Very Poors x 1) ) ÷ 24 Ratings = 1.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Norton Lees Care Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 0 Positive Reviews ÷ 16 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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