Prior Bank

74 Cherry Tree Road, Sheffield S11 9AB
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9.8 82 Reviews
  • Prior Bank, Sheffield
Anchor's Prior Bank in Sheffield is close to green spaces such as Endcliffe Park and Sheffield Botanical Gardens.

The home provides residential and dementia care for up to 32 individuals in homely and comfortable, single en-suite rooms and continues to welcome new residents.

Prior Bank works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Providing quality dementia care, they provide on-going training for care colleagues to ensure their approach always reflects best practice.

Staff get to know customers, build relationships and ensure all aspects of the service are provided at the highest level.

Anchor reinvests the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Prior Bank

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Simone Clover (Manager)
  • Admission Criteria
    • Please contact Prior Bank directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Prior Bank

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £911
    • Self-Funded Residential Dementia Care from £911
    • RESPITE Self-Funded Residential Care from £911
    • RESPITE Self-Funded Residential Dementia Care from £911

  • Our colleagues at Prior Bank will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Prior Bank to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Prior Bank.


  • Parking

  • Onsite parking is available, including disabled spaces.


Prior Bank Reviews (82)

Total of 82, showing 41-60
9.8

Prior Bank has a Review Score of 9.8 (9.805) out of 10, based on 28 reviews in the last 2 years. Over all time Prior Bank has 82 reviews.

Overall Experience

  • 66
  • 16
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Date Published

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Review from Janet D (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring friendly environment. My mum has lived here for two years and she has always been treated with respect and I feel the staff care deeply for her.
The last year has been a difficult time but I think the home have done their best to facilitate visits and quickly implement any changes in
guidance.
Although my mum has Alzheimer’s I know she feels safe and well cared for.

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Review from Sheila M (Daughter of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum receives excellent care, most staff, particularly the seniors/management and team leaders - going the extra mile. Sometimes the cleaners could do a better job.

Reply from Simone Clover, Home Manager at Prior Bank

Thank you for taking the time to review Prior Bank. We’re pleased you rate our care and support as excellent. We appreciate your feedback regarding our housekeeping, all residents rooms are cleaned daily, and we will ensure that our housekeeping team continue to follow the cleaning schedules in place.


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Review from Amanda R (Daughter-in-law of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home.
Staff are all friendly and kind.
Really good standard of cleanliness.
Lots of activities for residents and great food.

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Review from Julian S (Brother-in-law of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very nice and clean. The staff are very professional and caring and cannot do any more than they do. The room is very nice, clean and cosy. The facilities are very secure.

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Review from Ruth G (Granddaughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good!

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Review from C G (Son of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for.

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Review from Ian B (Son of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way!

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Review from Carole B (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Prior Bank were extremely kind to my mother and to myself throughout the three months she lived there. This was especially apparent when my mum was at the end of her life. I felt, and I believed she did too, that we had an extended family who helped me to care for her. She died very
peacefully, holding my hand on October 23rd 2021.

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Review from C H (Daughter-in-law of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable. Staff are very friendly and caring.

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Review from K R (Son of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Prior Bank look after the residents as if they were family. The care home is clean and bright and there is a full range of activities for everyone.

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Review from Peter B (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after and the carers notice and understand what Mum likes and how she is day to day. They notice and act if something is unusual. We are very happy with the consistent care she's received over the last couple of years and how the home have kept us up to date with any issues arising.
Mum says she's very comfortable.

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Review from Paul K (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Prior Bank have been absolutely brilliant with their care for my father. We will never be able to thank them enough for the care that they have given in these very challenging times and always carried out with the utmost cheerfulness.

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Review from Barbara B (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home always takes the time to talk to me about how mum is feeling even though they are really busy especially because of the COVID-19. They make me confident that mum is loved and respected and that they do everything they can to keep her safe, well, and happy.

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Review from Dorothy S (Ex Family Member) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care Prior Bank are providing for my relative. I find the staff kind, friendly, caring and are always welcoming. The management are excellent at keeping me informed. It is a big relief for me to know that my relative is being so well looked after and that she is being well cared
for in a safe environment especially in these difficult days of Covid.

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Review from D G (Daughter of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since lockdown, I've been kept up to date on Mum's progress. I have every confidence in the team at Prior Bank. In challenging times they've looked after Mum, kept me up to date regularly and now have the app that lets us stay in touch. Staff are excellent, nothing is too much trouble. And I can see
how much the team care for Mum.

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Review from Sue W (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful when we telephone. They understand dementia and care for all of Dad's needs. Dad did not understand the "window visit" and I really hope we can have an indoor visit again soon.

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Review from Russell R (Son of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Prior Bank for a short while but so far, we have been very impressed with the care, support and dignity that the staff have shown towards Mum and the family. From the home manager through to the admin team and care workers, they have shown care and professionalism and I have already
recommended the home to someone else. A big thank you to everyone.

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Review from F D (Son of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my dear dad became a resident at Prior Bank, we, his family and my father were treated in the most respectful and professional way. Thank you for looking after my dad and making his last years happy and comfortable ones.

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Review from M A (Wife of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I found the staff truly wonderful - so much kindness and understanding to make all the residents feel cared for and at home.

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Review from Valerie H (Wife of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the main body of staff to be welcoming, caring and professional with most of them prepared to go the extra mile. They make a huge effort to mark celebration times like Christmas and work hard to provide entertainment. I am treated with care and kindness and my phone enquiries over lockdown have
always been treated with tact, consideration and honesty; vital to me during the lockdown. Food and beverages are very good, time and care is spent helping the less able residents to eat - could do with smaller cutlery. My only criticism is that the lounge is not large enough to seat everyone comfortably but that is the nature of the building. Well done everyone!

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Prior Bank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Prior Bank is calculated as follows: ( (266 Excellents x 5) + (60 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 328 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prior Bank is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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