Springwood has a Review Score of 9.1 (9.091) out of 10, based on 5 reviews in the last 2 years. Over all time Springwood has 6 reviews.
Review from Doreen W (Daughter of Resident) published on 20 August 2024
Submitted via Website •
Report
Reply from Amelia Charlesworth, PA to CEO at Springwood
Thank you so much for taking the time to share your thoughtful and heartfelt review. We're deeply touched to hear that your mother loved her time at Springwood Care Home, and it means the world to us that she felt comfortable, respected, and well-cared for. Your recognition of our staff's dedication is truly appreciated. We believe that going above and beyond for our residents and their families is just part of what makes Springwood a special place. Thank you again for your kind words and for entrusting us with your mother's care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F (Friend of Resident) published on 7 June 2024
Submitted via Website •
Report
Reply from Amelia Charlesworth, PA to CEO at Springwood
Thank you so much for your kind words. We're thrilled to hear that she felt respected and cared for and that our team made a positive impression on both of you. We take great pride in maintaining a clean and welcoming environment, and it's wonderful to know that her room, as well as our common areas, met your expectations. Our staff is dedicated to providing high-quality meals and engaging activities to keep our residents happy and content, so your feedback is truly appreciated. We're glad she felt at home and enjoyed her time with us. We'll make sure to pass along your compliments to the entire team, including our manager, who works hard to create a supportive and happy workplace. Thank you for the lovely cake; it was a delightful treat for our staff. We look forward to welcoming her back for her next respite stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey H (Daughter of Resident) published on 22 March 2024
Submitted via Website •
Report
Reply from Amelia Charlesworth, PA to CEO at Springwood
Thank you for sharing your experience with us! We're delighted to hear that you had an amazing Mother's Day with your mum at Springwood. It's wonderful to know that you all enjoyed the singer and made precious memories together. We're especially grateful for your kind words about our activities coordinator and staff. Making our residents and their families feel welcome and happy is our top priority. We appreciate your support and look forward to many more memorable moments with your mum at Springwood.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L H (Daughter of Resident) published on 22 March 2024
Submitted via Website •
Report
Reply from Amelia Charlesworth, PA to CEO at Springwood
Thank you so much for your wonderful review! We're thrilled to hear that you and your mum had such a fantastic Mother's Day afternoon with us. It brings us immense joy to know that you enjoyed the singing, dancing, and delicious treats. We appreciate you choosing to celebrate this special day with us, and we look forward to creating more memorable experiences for you and your loved ones in the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F T (Granddaughter of Resident) published on 14 December 2023
Submitted via Website •
Report
Reply from Amelia Charlesworth, PA to CEO at Springwood
Thank you so much for taking the time to share your heartfelt thoughts about Springwood. We truly appreciate your kind words and are delighted to hear that your experience with our care home has been positive. It means a lot to us to know that your family's initial concerns were alleviated by the warm and homely atmosphere at Springwood. Our dedicated manager and the entire team are committed to providing a caring and supportive environment for all residents, and we are thrilled to hear that your nan feels loved and well cared for.
Thank you once again for your kind words and for being a part of the Springwood family!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret M (Daughter of Resident) published on 14 April 2022
Submitted via Website •
Report
Reply from Amelia Charlesworth, PA to CEO at Springwood
Thank you so much for your lovely comments about Springwood Residential Home; we really appreciate it!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.1 (9.091) out of 10 for Springwood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.966 for Springwood is calculated as follows: ( (57 Excellents x 5) + (2 Goods x 4) ) ÷ 59 Ratings = 4.966
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.125 Points relating to the number of positive Reviews for Springwood is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jul 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manager
Joined: 2007
Helen is the experienced and dedicated Registered Manager of Springwood Residential Home.