Twelve Trees Care Ltd

17 Priory Road, Nether Edge, Sheffield S7 1LW
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9.7 24 Reviews
  • Twelve Trees Care Ltd, Sheffield
Twelve Trees is an award-winning, family-owned care provider in the leafy residential neighborhood of Nether Edge in Sheffield. Whether at their Care Home or through their Home Care and Day Care services, they provide the highest standard of care tailored to the individual needs of the people they care for.

Twelve Trees is proud to be the recipient of two Great British Care Awards; 2018 Dignity In Care and; 2019 Palliative Care Award.

The highly motivated and friendly team work together with residents and their families to ensure the care provided meets the needs and the goals of the people they look after. The home's ethos is to provide personalised, exceptional individual care by an experienced and happy team, many of whom have been with Twelve Trees for over 15 years.

Accommodation is offered in single and twin en-suite bedrooms. All rooms are fitted with a nurse call system, digital TV point, and telephone if required. Communal areas include air-conditioned lounges, a conservatory and dining rooms. All floors can be accessed via a passenger lift.

There is a conservatory and level memory garden with a variety of scented plants and herbs; a haven to relax or entertain in during summer months.

Traditional home cooking is served with a varied menu using ingredients supplied locally. The home was awarded five stars for its food hygiene in October 2016.

The activities coordinator plans weekly activities that are available to residents, as well as exercise classes, entertainment, aromatherapy, hairdressing, and trips and outings in the home's people carrier.

Twelve Trees is privately owned and has a sister company providing quality domiciliary care in Sheffield. The crossover of care services allows them to provide respite and convalescence in the care home.

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Care Provided by Twelve Trees Care Ltd

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Nicola Smith (Registered Manager)
  • Admission Criteria
    • Everyone welcome
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (4)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Twelve Trees Care Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,025 – £1,225
    • RESPITE Self-Funded Residential Care £1,025 – £1,225

  • All ensuite home, fees include all activities and outings.
  • (these prices are only a guideline, please contact Twelve Trees Care Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have an open door policy, visitors very welcome


  • Parking

  • Parking on site or on street.


Twelve Trees Care Ltd Reviews (24)

Total of 24, showing 1-20
9.7

Twelve Trees Care Ltd has a Review Score of 9.7 (9.726) out of 10, based on 8 reviews in the last 2 years. Over all time Twelve Trees Care Ltd has 24 reviews.

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Review from Ann B (Daughter of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially attended the daycare sessions at Twelve Trees, the experience for mum was really fulfilling and emotionally rewarding, trips out and numerous activities to occupy her. This then extended to Mum having to make the decision to move into Twelve Trees due to health reasons. It was a
very stress-free move, all the staff and management were so reassuring and attentive during my mother's move. Twelve Trees staff are so friendly and really caring and sincere to the residents and family members too. Nothing is too much trouble. The atmosphere in Twelve Trees is so happy, homely and relaxing, staff are always interacting with the residents and making sure they are okay and they encourage residents to join in activities to their ability and helping them when needed. For me as a relative I can sleep at night content that Mum appears so happy, well cared for and Safe. I'm always given updates about my mum's health etc. Lastly the food is superb, good choice, cakes, buns homemade are lush.

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Review from M P (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Twelve Trees really do care for their residents. They are welcoming, friendly, helpful, and very caring towards their residents and the resident's relatives. Nothing is a problem and is a very happy atmosphere. They have doctors, hairdressers, opticians, and chiropodists in attendance and
laundry for all the resident's clothes. They take the residents out and about. There is entertainment and the food is excellent. The rooms are cleaned and tidied every day as all areas are. Relatives are welcome anytime and are treated as part of the family.

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Review from M J (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home, well organised and run. The care staff are consistently excellent and treat residents with kindness and respect. Staffing levels are good and turnover of staff is unusual which is great for continuity of care. The medical care provided by the local GP practice is also excellent
with weekly visits from a dedicated GP. We are very grateful for the care provided.

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Review from Mary H (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Twelve Trees in April 2021 and lived there until she died recently at 95. It very quickly became home to her and the staff and other residents her second family. Mum was encouraged to join in varied activities which she enjoyed. Even when mum was less able to join in she was still included
in whatever capacity was suitable. She particularly loved the singers and in the last weeks, her face would still light up at a familiar tune.


The building and facilities at Twelve Trees are beautiful but what makes it special are the staff. From support staff and care staff to the office team/management. All warm, caring people who do an amazing job. Mum was always treated with kindness and respect. The staff know all the residents well which enables them to offer suitable care for each individual.


Thank you to all at Twelve Trees for providing such a lovely environment for mum to spend her last few years. We were able to carry on making special memories with mum during her time there.


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Review from Christina D (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees looked after my dad for the last year of his life. The care was excellent with the staff being very patient with my dad and his ways. They were kind and considerate, taking time to help him when he struggled.
The management team always oversaw his well-being and when needed had long heart-to-heart
conversations with Dad, to help calm his anxieties.
The accommodation was lovely and kept clean and tidy throughout, with a lightness to the whole atmosphere in the building.
My dad liked to eat in his room, and this was not a problem, with food being brought to him to have on his table. The provision of food and drinks was excellent, with a choice always being offered. Also, my dad being an early-to-bed /early riser was left a snack in case he needed something at 5am.
The staff were also very supportive of me and my siblings, it did feel like we were all being cared for.
I highly recommend Twelve Trees as a Care Home.
I felt at its centre is just one big heart.

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Review from Gary A (Son-in-law of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law went into Twelve Trees Care Home last September - his choice, but quite an adjustment for him. The management and staff are exemplary and we cannot praise them enough. My father-in-law was quite a character and demanding at times and the staff were so understanding and managed this
so tactfully. A few members of staff built up a special rapport with him - they know who they are! We thank them so much for their kindness. We could wholeheartedly recommend Twelve Trees to anyone looking for a care home. The staff are welcoming, well trained, kind and compassionate. The home is spotless thanks to the domestic staff, the food is excellent and the care is wonderful and genuine.

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Review from Anita A (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees is an exemplary care home. My dad went into Twelve Trees in September 2022 and was admitted to hospital in August where he passed away. From day 1 the staff were all amazing. Our dad is quite strong-willed and likes things in a certain way and the staff all appreciated that and were so
kind to him.
The staff were also very 'holistic' checking if we, as a family, were okay on some of Dad's 'bad days'. It was just the right approach. Every member of staff from domestics, carers, seniors and the management was amazing and fabulous with my dad. He wasn't a good mixer socially (although he was up until a few years ago) but they never stopped asking him to attend the social events. It appeared there were lots of activities and entertainers and lots of the other residents truly loved it all.
As a family, we don't want to mention the carers Dad had a special relationship with but you know who you are, and thank you from us all. The banter was great. We would recommend Twelve Trees to anyone.

Reply from Simon Mills, Director at Twelve Trees Care Ltd

Thank you, Anita, for taking the time to review our home, I will pass on your lovely comments to our team, best wishes to you and your family and thank you for allowing us to look after Dad.


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Review from Janine K (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees looked after my mum for the last eight months of her life.
The staff are incredible, genuine and wonderful people, I couldn't have wished for a better place for my mum to be.
We were always made to feel so welcome in this lovely, clean and happy home.
Initially, we were concerned that
Mum wouldn't settle being in a new environment but she couldn't have been happier here.
The home has so many activities to keep everyone happy and we certainly enjoyed lots of them too.
Mum's room was lovely, always spotless and we were able to make it perfect with her own things.
Above everything else, the staff are amazing, they genuinely cared and had a real affection towards Mum and the other residents there.
I would have no hesitation in recommending Twelve Trees to anyone considering the need to have their loved one cared for in a home.

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Review from Susan M (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees cared for our mother for the last eight months of her life. They looked after her beautifully, she felt safe and secure, had a lovely room and enjoyed the garden when she was able to. As things got harder for her physically they did everything they could to make her comfortable. They helped
us all when we needed them most, thank you. We wouldn’t hesitate to recommend Twelve Trees to anyone, their level of care is superb.

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Review from Cathy B (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees is simply the best. All the staff genuinely care about the residents. As we were told when we selected this home for our Mum, it's her home, and they want her to feel comfortable there. Mum used to get up and breakfast late; she still can if she wishes. The concept of missing breakfast
by being too late is unknown. There is a choice of food at every meal and it's all beautifully home-cooked. There are all sorts of entertainments for the residents, even during lockdown when the staff have had to be more inventive on how to keep the residents stimulated. They have done everything possible to ensure that everyone has access to their relatives, either in a covid safe temporary room in the garden or via video call. All this without losing their positive outlook and sunny personalities. It really is a home from home, and we're so happy that Mum is in such a lovely, caring environment where her every individual need is catered for. I can't recommend this care home highly enough.

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Review from Jean G (Wife of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very kind and helpful to both my husband and our family during his respite care, and when my husband went into care permanently, they couldn't have been more helpful. In spite of Covid restrictions, special outside facilities have been provided for us to visit. I look forward to the day when restrictions
are lifted, and we can visit 'properly'.

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Review from Simon J (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Twelve Trees last year. Well, that's not entirely true, as Mum was 'welcomed and invited' into Twelve Trees, and that's where we knew we had made an amazing choice in care for Mum. Mum, suffering from Alzheimer's, despite her protestations that she wasn't ready to move to a care
home and that her rightful place was back at her own home was given all the care and attention needed during those early months.
What impressed me so much during the early months was the ability of Twelve Trees staff to recognise the individual needs of Mum and the other residents. Mum certainly presented challenges, but the staff were so accommodating on spending 1-2-1 time with Mum and recognising some of her early difficulties in coming to terms with the transition she was going through.
A year on, and Twelve Trees is Mum's home, Mum had and still has such a love for life, and has the opportunity to go on trips to various places of interest that make her sparkle. Thank you, Twelve Trees.

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Review from Russell A (Son of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care at Twelve Trees for just over one year and is happy there, despite her initial reluctance to go into care. The home is in a nice, leafy location with small but pleasant grounds. The standard of decor is good as is the food. Plenty of activities are arranged by the staff.
As
usual, it is the impact of the staff that is the most important factor, and I have nothing but praise for all the staff with whom I’ve had dealings. As you would expect, they are very caring and patient and always helpful. Arrangements during COVID have been robust, but with limited access to residents permitted within particular boundaries.

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Review from Therese W (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dedication of all staff that work here are outstanding. I rest assured that the needs of our father and others are very well looked after. The food is all home-cooked and beautifully presented, the hygiene and cleanliness is always a priority for the building and residents, and the love
and compassion that is shown to them, especially during these difficult is wonderful. The staff work to keep all the residents as active and happy as they can be.

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Review from H P (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's Alzheimer's was very difficult for her as she was always an anxious person, but the staff at Twelve Trees are so kind and understanding that she settled in fairly quickly and has been very happy there for six years. I have been delighted with the calm common sense shown by all the staff;
the atmosphere is always cheery, and I have never had a moment's concern. My mother is actually happier now, she enjoys the companionship and tells me she's very pleased she lives there, even though she never imagined that she would be happy in a care home. I would recommend Twelve Trees without hesitation. I have been especially pleased by their sensible management of the Covid19 situation.

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Review from Vanessa S (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees is an amazing care home where Mum is wonderfully looked after. The staff are lovely and caring, and Mum is very fond of them, they manage to help Mum's personality shine even through her dementia. The place has a welcoming and homely feel to it, less care homey than others we looked at.
The front garden is easy for Mum to get to and is lovely, and the hair salon is very on-trend! The activity calendar pre-Covid was full of different activities, visitors and outings, which was great for Mum because she's a sociable person.
The time that Mum moved into full-time care was incredibly difficult for Mum and for us as a family, the team at Twelve Trees helped us at a time when we needed it most. Thank you.

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Review from Cath G (Daughter of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Twelve Trees for 4 years. Her care was exemplary during this time. We were particularly impressed with the end of life care given by the staff and other visiting health care professionals. The staff were friendly, approachable and professional.

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Review from Chris B (Son of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived in Twelve Trees after using their home care service. Lovely people, she was really happy all the time. Really clean and pleasant, they were always doing activities and going places. I would definitely recommend Twelve Trees Care.

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Review from Alison C (Daughter of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Twelve Trees for eighteen months, until she sadly passed away in November 17.


Throughout her time there she was treated with care and compassion by everyone, she used to thoroughly enjoy the various activities and outings, and it was treated very much as their home.


In

the last few weeks Mum spent there, the care was second to none, she was treated with dignity and respect as we, her family, were too.

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Review from Paul W (Regular Volunteer) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class home with first class care. Friendly environment where the resident's needs are always priority. Relatively new manager who is excellent and maintains high standards.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Twelve Trees Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Twelve Trees Care Ltd is calculated as follows: ( (88 Excellents x 5) + (7 Goods x 4) ) ÷ 95 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Twelve Trees Care Ltd is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Nicola

Nicola

Job Title: Care Home Manager

Joined: 1997

Nicola has been part of the Twelve Trees family for 23 years and manages our care home. Her background begins with a dedication to providing the highest quality of life for each and every one of our residents and backed by her two decades of experience in care. Nicola is CQC compliant, has a level 5 and has undergone a number of continuing education such as leadership, management and specialist care training.


Frequently Asked Questions about Twelve Trees Care Ltd

What types of Care is Twelve Trees Care Ltd registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Twelve Trees Care Ltd provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Twelve Trees Care Ltd have?

There are 26 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Twelve Trees Care Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Twelve Trees Care Ltd to the centre of Sheffield?

1.3 mile(s) as the crow flies, distance by road may be significantly further.