Abbeydale

Grove Road, Ilkley LS29 9QE
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10 48 Reviews
  • Abbeydale, Ilkley
Abbeydale Care is a family-run care home providing high standards of care to older people. They strive to improve residents’ quality of life during their time at the home. The 32 residents at Abbeydale are cared for by 38 staff, 22 of whom are fully-qualified care workers. All staff receive ongoing training and are dedicated to treating residents with respect, dignity and compassion in a friendly and comfortable environment.

There are a range of spacious bedroom apartments to choose from, all of which feature ensuite facilities and some have garden terraces. Residents are provided with meals and snacks which use locally sourced ingredients and are cooked by the home’s kitchen team. Personal preferences and dietary requirements are catered for.

Residents are encouraged to be as active as possible. They can participate in a range of activities and outings, including art classes, flower arranging, games and quizzes, as well as visiting entertainers and musicians.

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Care Provided by Abbeydale

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Abbeydale (Ilkley) Ltd
  • Person in charge
  • Francesca Dey (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Abbeydale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,650
  • (these prices are only a guideline, please contact Abbeydale to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park at the front of the building and on street parking to the rear.


Abbeydale Reviews (48)

Total of 48, showing 1-20
10

Abbeydale has a Review Score of 10 (9.965) out of 10, based on 17 reviews in the last 2 years. Over all time Abbeydale has 48 reviews.

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Review from Tony M (Son of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother suffered a stroke and was admitted to hospital the care and consideration by the staff were incredible. We could not have asked for more. While a resident my mother has thoroughly enjoyed her stay.

Reply from Emma Smeaton, Administrator at Abbeydale

Thank you for your review and kind comments. She was a joy to have here.


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Review from Helen O (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all of the Abbeydale staff for making my mother's 90th birthday celebrations memorable. They always provide superb care throughout the year where any request is met with a smile and nothing is too much trouble. However, they push the boat out for residents' special birthdays and
celebration days like Christmas. Mum was absolutely thrilled to receive huge helium birthday balloons, a delicious birthday cake complete with table fireworks, and pretty cards and presents from the owners. Our large extended family was made very welcome at a private drinks celebration set up in the spacious garden room surrounded by beautiful gardens. It was a truly wonderful day and I was very touched by the kindness of everyone at Abbeydale. It truly is a home that cares.

Reply from Emma Smeaton, Administrator at Abbeydale

Thank you for your lovely review of Abbeydale, the Pavilion certainly makes a lovely setting for celebrations. We look forward to seeing you soon when you are next visiting Mum.


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Review from J L (Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have physical needs. I have dietary needs. I have early stage dementia. I have lived here five years. I feel all my needs are met. I feel management and staff go above and beyond to support us. We have activities, in house, bus trips to a very interesting variety of venues, all part of the package.
Occasionally there may be a trip to a theatre, cinema, or a longer bus trip where one leaves before lunch, where one pays for lunch or tickets but not for transport. I cannot imagine how the service could be improved.

Reply from Lynne Nicholson, Administrator at Abbeydale

Thank you so much for your review and kind comments.


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Review from Harris M (Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my working years I was a guest speaker at many companies annual conferences, always staying at five-star hotels, accompanied by my wife and in worldwide locations. However, when my wife and I could no longer take care of ourselves, because of age and infirmity, I did not expect to be able to
find a residential care establishment which would not only match our experience of earlier years but, in the case of Abbeydale, exceed in every aspect the level of service we had experienced in the best hotels in the world. In addition, of course, Abbeydale provide a range of personal services, essential to the elderly, that no hotel could even contemplate offering. My wife and I counted ourselves fortunate to have found such a special home in Abbeydale.

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Review from Jacqueline W (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Abbeydale and I cannot speak highly enough of all the staff and the family who run it. My mum had a fall recently and was in hospital. Several of the staff waited with her in A&E and visited her in hospital after her accident. They all showed such kindness, support and compassion,
and I can't thank them enough. Abbeydale is a special place, and I'm so glad we found it.

Reply from Francesca Dey, Registered Manager at Abbeydale

Thank you for your review and kind comments.


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Review from Richard H (Son of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Abbeydale for five years now and has been very happy here and always tells us how lucky she is to be staying in such a beautiful home with caring and attentive staff. They have adapted to her needs as her mobility has gradually reduced, and nothing is too much trouble for the staff.
It is a friendly environment. The food is amazing and always spotlessly clean. We always enjoy visiting the home to see my mum but also to speak with the staff and owners.

Reply from Lynne Nicholson, Administrator at Abbeydale

Thank you for your review and kind comments.


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Review from D S (Son of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Abbeydale for 13 months. A beautiful residential home, family-run. The care and home are outstanding. My mother is very well looked after. There are a number of activities daily in which she participates. She could not be better looked after. The food is unbelievable and the home
is like a 5* hotel.

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Review from J G (Son of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming home, more like a hotel than a care home. Given the attentive and friendly staff and owners. Nothing is too much effort. It has stimulated my mother at 96 to be more active and engage with the many activities on offer.

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Review from Margaret M (Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot adequately describe the care, medical efficiency, companionship and love shown to all residents here. To do it justice, it is all way beyond the call of duty, nothing is too much trouble for the owners and staff members. The food is outstanding and tailored to the individual needs and dietary
requirements. Living at Abbeydale is like enjoying life at a 5-star hotel, with care.

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Review from Ann S (Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for 2 years and find only minor 'glitches' in the home. We are a very happy community and would not want to live anywhere else. I moved from another location when I lost my husband and have made a new life here in Abbeydale.

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Review from Marisa W (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeydale is a Very friendly environment
My mum says the Food is wonderful and they are very flexible with the menus
There are plenty of activities in the house and also outside
Staff are caring and professional and keep me informed of how mum is getting on.

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Review from Debbie R (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeydale is a safe and welcoming home for my mother. She is very well taken care of and very happy.
The food always looks appetising and healthy. The staff go about their duties in an efficient and jolly manner.
The home is always very clean and particularly beautiful at Christmas.
In the summer
the gardens are stocked with colours and scents for the residents to enjoy in the sun.

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Review from D P (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home like no other. The attention and care is outstanding. My mother is looked after so well, her settling-in period, was very smooth indeed. I am amazed at all the activities that take place which my mother seems to enjoy.

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Review from Hazel B (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been living at Abbeydale for around six years and I can honestly say that there has never been a single day when her care has not been outstanding. The manager's family run an extremely successful care home employing top-quality staff and outstanding levels of professionalism and care. It
is really pleasing to see members of this family being present and working in the home but also how cheerful all the staff are. There are many occasions when I hear laughter and cheerful remarks from the staff, both between team members and also between staff and residents. Abbeydale feels like a lovely family home with lots of extra guests! Life in Abbeydale feels safe and caring, with wonderful food and fun.
I am also grateful when the staff rang me at home to keep me informed of a particular medical situation. It feels that they care for my mother as if she were their relative. The online system is also really useful and the whole lifestyle feels very transparent.

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Review from Peter S (Son of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeydale is a lovely and very well-run residential home where my mother has lived in great comfort for over five years since my father's passing.
The staff are all so kind, caring and considerate and my mother is very happy in her room surrounded by her things and in comfort. The owner-managers take
a personal interest in the lives and well-being of all the residents, the food is excellent and the house and gardens are lovely and tranquil.
All around an excellent choice to spend the years.

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Review from Anne B (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeydale is like a five-star hotel. My Mum is very well cared for, the staff are all very friendly and professional.
It is great that she can come and go as she pleases, visitors any time of day.
The activities and trips out on the bus are excellent and we couldn't be happier that Mum is spending
her final years in such a happy environment.

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Review from Sarah M (Granddaughter of Resident) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeydale have provided an exceptional level of care to my grandparents since their arrival there in September 2022. They were solicitous and supportive of them both, as well as the family, even more so when my grandmother passed away in November. Throughout the initial weeks after her passing, they
helped my grandfather adjust to a new situation with patience and care and ever since they have continued to engage and entertain him and generally ensure he is as happy and comfortable as possible. Knowing the staff are there taking care of him is a huge burden lifted, the family knows he is safe and well looked after and when we visit, we feel so welcomed by the staff, the owners, and the other residents!

Reply from Lynne Nicholson, Administrator at Abbeydale

Thank you so much for the kind review, we really appreciate it and we are very pleased that your family is happy with the care and support provided. It is a pleasure to have your grandfather with us and we are so glad he is happy at Abbeydale.


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Review from Janet O (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeydale, a family-run residential care home and when my parents had to move there they became part of that family. The suites are beautifully furnished, the staff are absolutely amazing, attentive, patient and above everything else so kind. Unfortunately, Mum's health was failing everything that could
possibly be done to make sure her last few months were comfortable and pain-free was carried out with great dignity and compassion by all the staff. Chefs preparing special meals, birthdays celebrated with her favourite cake every member of staff popping in for a chat. After Mum passed away, the staff cared for us all and continue to support us. Dad has been given the most fabulous support and care which I am so grateful for, knowing he has a family around him as I live abroad has given me great peace of mind. I looked at several care homes, saw Abbeydale first with my parents and we knew immediately this was the only place where they would be happy. Abbeydale is amazing.

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Review from Elizabeth Y (Daughter of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to express the respect and gratitude in which I hold the owners and staff of Abbeydale. As you visit your relative the staff greet you by name and with great warmth. If I ask about my mother's health the staff know her preferences, and her nuances (good and bad!) and if they notice any
change in her status they contact me to inform me and suggest any helpful ideas. Food is a highlight of the day, especially fish and chips Friday! When possible there are ample trips weekly and staff are always creative in terms of entertainment and activities. My mother is the most content she has been for years and this brings great peace of mind to all our family. Thank you Abbeydale.

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Review from Bev H (Niece of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeydale is the most wonderful retirement home. It is beautifully decorated, and spotlessly clean, and the food is wonderful. The whole place is befitting of a first-class hotel rather than a residential home. The family work so hard to make it a success and the staff they employ are fantastic. They
don't change every five minutes like in some places which is settling for the residents.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Abbeydale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Abbeydale is calculated as follows: ( (195 Excellents x 5) + (7 Goods x 4) ) ÷ 202 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeydale is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Abbeydale

What types of Care is Abbeydale registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbeydale provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Abbeydale have?

There are 32 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Abbeydale?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbeydale to the centre of Ilkley?

0.8 mile(s) as the crow flies, distance by road may be significantly further.