The Borrins Care Home

Station Road, Baildon, Shipley BD17 6NW
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8.5 36 Reviews
  • The Borrins Care Home, Shipley
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Care Provided by The Borrins Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gayle Bromley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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The Borrins Care Home Reviews (36)

Total of 36, showing 1-20
8.5

The Borrins Care Home has a Review Score of 8.5 (8.500) out of 10, based on 3 reviews in the last 2 years. Over all time The Borrins Care Home has 36 reviews.

Overall Experience

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Review from Clive H (Son of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in to the Borrins Care home in Oct 2023. She quickly settled in and I can say she saw The Borrins as 'home'. Mum wasn't cared for by staff, she was cared for by 'friends'. Whilst we are a close family, these friends became an extension of her daily social life, with wonderful interaction and
humour. The Borrins may not be a modern care home but the exceptional and attentive time given to mum was invaluable. What use are the newest and latest facilities, if it doesn't have compassion.


In her last couple of months in poor health, the care went up another level providing end of life care. And she left that home as impeccably dressed and made up, as the first day she walked in.


The outstanding care and approach starts with the care home manager and transcends down the line. There are just too many carers to mention special thanks to.


We got from the Borrins everything we hoped for and more. Thank you so much for caring for our mum and the friendship you provided her.


Reply from Sally Stones, Estates Manager at The Borrins Care Home

Dear Clive, Thank-you so much for your kind words about our home and especially our staff. Each resident means a lot to us and we are a small, family-run company who pride ourselves on providing the best care possible to other families and their loved ones. We have passed your review on to the Manager and asked that she shares this with her staff team. We wish you all the best. Warmest Welcome


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Review from R W (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Borrins Care Home from March 2024. I instantly liked the home and I was made to feel very welcome. Mum's care was very professional and showed genuine love and care for her well-being and indeed my own.
Unfortunately, my mum ended up in an end-of-life care situation with the support
of the district nurse. This is when I saw even more of the workings of the home and the amazing staff. They cared for both my mum and myself at this time. In my mum's last days, I chose to stay by my mum's side. I'll never be able to thank the staff enough for what they helped me through. These people are just incredible and deserve far more than I'm sure their salaries reward them. They show a genuine love for others. Far more than 'just a job' I'll never forget the staff who cared for my mum and me at this time. I'm unable to put into words enough praise for the team at Borrins but they know what I'm trying to say. Thank you for everything. You're amazing people with hearts of gold. Bless you.

Reply from Sally Stones, Estates Manager at The Borrins Care Home

We are glad to have been able to help and comfort you and your Mother and are very grateful for your lovely words which we will pass onto the Manager and her staff team.


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Review from Jane L (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into The Borrins during Covid following a broken hip. She settled in well and loved all the staff, the food, the company, and the activities. She had a new lease of life. During Covid the staff coped extremely well in very difficult circumstances. Mum enjoyed her time there and had a lovely
room overlooking the gardens where she could watch the squirrels and birds. When Mum suffered a series of strokes The Borrins staff gave her the most amazing care, love, and support including helping myself and my family cope. Mum decided she wanted to remain at The Borrins at the end of her life and she passed away peacefully in Feb 2024, she was surrounded by people who knew her so well. She received the most wonderful care, support, love, and attention during her final days. I cannot thank all the staff and management enough for the care she received throughout her time there. It does feel like a special place and one Mum called home.

Reply from Tracey Holroyd, Company chair at The Borrins Care Home

Thank you for taking the time to write us such a lovely review, we appreciate it, and we are very sorry for your loss.


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Review from Christopher C (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are top class - they really care, not just tick boxes, and they do a great job for my 91-year-old mum. Extra miles - you bet! Compassionate, professional and very approachable. I travel 250 miles to see mum. I trust The Borrins Care Home.

Reply from Tracey Holroyd, Company chair at The Borrins Care Home

Thank you very much for your review, we are delighted that you are pleased with the care that we give to your Mum.


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Review from Keith B (Brother of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was admitted to The Borrins in March 2020, just before the start of the Covid-19 pandemic lockdowns and restrictions on visiting residents of care homes. As a result, this review is based on what has been a uniquely difficult 18 months for Care Home residents, staff and relatives of residents.
All have coped remarkably well and staff particularly deserve our fullest praise. My sister was admitted to The Borrins having had several falls over Christmas 2019, for which she was hospitalised in Bradford Royal Infirmary for 3 weeks. Despite a period in a Social Rehabilitation Unit afterwards, she was not deemed well enough to return to her sheltered housing flat in Shipley, where she lived alone.

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Review from Diane M (Cousin of Resident) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my cousin again this morning after trying to book a slot previously. The staff are most accommodating and very helpful. The pod is brilliant in that it enables visitors safely. The lounge and dining room look clean, tidy and warm, and I know she is very happy there. All in all, it couldn't
be better. Well done to all concerned.

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Review from A F (Granddaughter of Resident) published on 21 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are careful and caring. Only ever had to make one complaint, which was quickly dealt with. Love the efforts made to balance safety with family contact.

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Review from Hilary F (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at The Borrins has been kind and considerate both to me and my mother. The food is excellent. The only complaint we have is that the room is cold, and she can't have her electric blanket, so several nights she has complained of being cold, and so cannot sleep.

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Review from Donnella C (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful - always willing to go above and beyond to help my mum. I couldn't recommend The Borrins enough.

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Review from K R (Son of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Borrins for over three years now. My late father was a resident for around 6-months. The home is very well managed, and the care staff are all excellent. Through an extremely challenging year, care and communication have been consistently good. I would recommend to anyone looking
for a care home in the area.

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Review from Arthur M (Son of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at The Borrins for 3 years and she was very well looked after by all the staff members, not only the carers.
I was very impressed by the way everybody treated the residents with dignity.
From the first day my mother moved to the Borrins, they all made my mother feel very welcome.
She felt very safe and loved. With me living in Amsterdam, it was comforting to be able to phone my mother and speak to staff members.
They kept me in the picture and whenever my family and I came to visit we were made very welcome. I am very pleased that my mother stayed at the Borrins.

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Review from Lynn G (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was accepted into the home in the most difficult times, Covid-19. Yet we were reassured that she was well cared for from the outset by the welcoming, comforting staff who had the most cheery disposition, yet were professional at all times.
She enjoyed all of the meals and the chef went above
and beyond, baking a cake for her birthday. Family rarely saw her, staff made up for it.

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Review from J H (Niece of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt is happy at The Borrins. Well cared for and treated with dignity. As visitors, we are always welcomed. Staff are approachable.

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Review from Peter B (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very caring towards my mother and took great care of a woman who was over a hundred years old. They made her feel welcome and wanted.

Reply from Tracey Holroyd, Company Chair at The Borrins Care Home

Thank you for taking the time to post a review, we really appreciate it and we are delighted that you are pleased with the care.


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Review from Colette S (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found staff very welcoming and helpful. I feel that my brother is well looked after and made to feel at home.

Reply from Tracey Holroyd, Company Chair at The Borrins Care Home

Thank you for your review, we are pleased that you feel your brother is well looked after and made to feel at home in our care home.
Tracey Holroyd.


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Review from Linda (Daughter of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and dad were here for two weeks respite and were looked after extremely well by all the staff.
Meals were good and very good care.
Special thanks to the manager and deputy manager. Nothing was too much trouble and I even brought my dog and could call anytime.
Would not hesitate to use again
when the time comes.

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Review from Nicola H (Granddaughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wrote a review two weeks ago about the kind care my Grandma received during a period of ill health. Sadly she passed away this week, very peaceful at The Borrins, after living there for nearly 3 years. All the staff at The Borrins should be proud of the work they do, the people that they are and the
difference they can make to resident's lives. As a family, we are very grateful for the care our Gran received and the friendships that we made with the team.

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Review from Linda H (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for almost 3 years and I could not wish for a more caring home. The staff are so kind to my mum and also to myself. The manager is extremely supportive and has the best interest of the residents at her heart.
My mum was very poorty at the weekend and I was immediately informed
by the day senior member of staff that a doctor had been called for. I sat with mum for many hours on the Sunday and was given privacy in her room and all the staff were so helpful and kind to mum and myself.
The senior night staff also rang me at 10:30pm to give me an update.
Mum is now so much better and I cannot thank them enough for their dedication.

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Review from Sean K (Grandson of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came numerous times whilst my grandma was particularly ill. Staff were fantastic, extremely attentive and caring. Made the family feel that she was definitely in the right place to recover.

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Review from Christopher W (Husband of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in The Borrins for 18 months.
She seems very happy there and I am delighted with the care she receives from everyone at The Borrins.
There is a homely atmosphere there and the staff are caring and friendly.
I am happy to recommend The Borrins to anyone who needs similar
care.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for The Borrins Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for The Borrins Care Home is calculated as follows: ( (27 Excellents x 5) + (9 Goods x 4) ) ÷ 36 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.75 Points relating to the number of positive Reviews for The Borrins Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Borrins Care Home

What types of Care is The Borrins Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Borrins Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Borrins Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at The Borrins Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Borrins Care Home to the centre of Shipley?

1.3 mile(s) as the crow flies, distance by road may be significantly further.