The Borrins Care Home

Station Road, Baildon, Shipley BD17 6NW
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8.5 36 Reviews
  • The Borrins Care Home, Shipley
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Care Provided by The Borrins Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gayle Bromley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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The Borrins Care Home Reviews (36)

Total of 36, showing 21-36
8.5

The Borrins Care Home has a Review Score of 8.5 (8.500) out of 10, based on 3 reviews in the last 2 years. Over all time The Borrins Care Home has 36 reviews.

Overall Experience

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Date Published

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33

Review from R J (Son of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attention are fantastic but I feel that The Borrins is understaffed and that they are stretched to the limit.
Recently when I went to visit my father, there was one senior and only 2 other staff.

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Review from Beryl B (Wife of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was more settled on this, his second, visit because it was familiar to him.
Plus it was quite near to my daughter. As he has Alzheimer's any change upsets him.
The main thing is the food is excellent and he really enjoys his meals.

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Review from Clive L (Son of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will never forget the outstanding care and compassion that my father received from everyone at The Borrins Care Home.
All our family were made welcome on our visits to see Dad. Thank you all.

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Review from S R (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident now for almost 3 years and is happy and settled.
The carers are all kind and friendly and take time to know their residents and family.
She enjoys the food and can have anything she asks for.

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Review from Michael A (Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good experience with friendly and competent staff.

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Review from J H (Brother of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a considerable improvement since the new company has taken over.

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Review from Nigel L (Son of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise The Borrins Care Home to highly. The care and attention my father received from both management and staff was superb and genuine, having spent many hours visiting with him, I can honestly attest to this. Both myself and my family were also treated with respect, kindness and warmth.
I was apprehensive about my father going into a care home but soon realized that The Borrins is a very special place indeed.

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Review from Pamela H (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and considerate. They always try to do their best for residents.
Try to do their best for residents.
The home is welcoming with a pleasant atmosphere.

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Review from Jo R (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff of The Borrins Care Home were, without fail, attentive and efficient. They were always ready to support my parents in every area of need they required. However, they always treated them as individuals with dignity and respect.

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Review from M E (Nephew of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff. My auntie looked after well. Nice lounge and surrounding gardens.

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Review from Lynda F (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the management and staff very welcoming and caring. Nothing was too much trouble for them.


We can't compliment the staff enough, nothing was too much trouble.


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Review from C A M (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice homely atmosphere. Caring staff. Mum happy there.

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Review from S T (Relative of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Auntie arrived at The Borrins initially on a temporary basis for respite care. Due to the safe and comfortable environment, the staff provided for her she remained at The Borrins as a permanent resident until she sadly passed away. During that time she built up many special relationships with the
staff and received the greatest of care. I was particularly grateful for the immense kindness and companion shown to my Auntie, during the last few days of her life whilst on palliative care. She passed away peacefully with dignity supported and cared for not only by her family and friends but also by all the wonderful staff at The Borrins.

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Review from Janet S (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are extremely pleased to have found such a fantastic care home for our parents. They shared a lovely room until my father's death during May. All the staff are friendly, bubbly and caring. Their support and care of dad and then mum following her bereavement has been excellent and much appreciated.
Visitors are welcome at any time and always offered a drink and food which is brilliant for residents who's friends travel a distance to visit.

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Review from Tracey C (Niece of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home. They have a good activity lady who has tried really hard to make life in the home interesting. We were really pleased with the care and the food. We were worried that it wouldn't be good but it was tasty.
Care staff were very helpful. The deputy manager has been very kind too.

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Review from Sally (Daughter of Resident) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found that the chef makes good tasty food and there has been an improvement in the quality of it.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for The Borrins Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for The Borrins Care Home is calculated as follows: ( (27 Excellents x 5) + (9 Goods x 4) ) ÷ 36 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.75 Points relating to the number of positive Reviews for The Borrins Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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