Croft House Care Home

Main Road, Eastburn, Keighley BD20 7SJ
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9.3 59 Reviews
  • Croft House Care Home, Keighley
Croft House Care home - Rated Outstanding in 4 OUT OF 5 CQC areas - is a family owned and run Care Home providing residential care, day care and respite care for the elderly with physical and/or mental frailty, or those suffering with dementia. They are proud to have recently been rated OUTSANDING in 4 out of 5 of the CQC areas (September 2020).

Situated in the rural village of Eastburn, within travelling distance of Keighley, Haworth and Skipton. They provide excellent home cooked meals with special dietary requirements catered for.

They provide quality, personalised care within a friendly and homely environment and with dedicated caring staff.

All residents' bedrooms are decorated to a high standard and residents are encouraged to personalise their rooms as much as possible. All rooms have 24-hour nurse call facilities, with some rooms having en-suite bathrooms.

A full programme of activities and entertainment is organised daily by the entertainment co-ordinator. Regular outings and involvement in the day-to-day running of the home help to ensure all residents lead full and active lives. Croft House has its own mini bus with trips going out 2 or 3 times a week.

Croft House welcomes both private and local authority funded residents.

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Care Provided by Croft House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Croft House Care Home Ltd
  • Person in charge
  • Helen Oldfield (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Croft House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,050
    • RESPITE Self-Funded Residential Care £995 – £1,050

  • Our fees reflect the quality of care that we offer. Providing Outstanding care requires investment in the quantity and quality of staff, in our premises and meeting person centered care needs.
    Extras include Hairdressing and chiropody. All trips and entertainment are covered by the weekly fee.
    Local Authority clients are accepted but are asked to pay a top up to meet our fee levels.
  • (these prices are only a guideline, please contact Croft House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Croft House Care Home Reviews (59)

Total of 59, showing 1-20
9.3

Croft House Care Home has a Review Score of 9.3 (9.308) out of 10, based on 6 reviews in the last 2 years. Over all time Croft House Care Home has 59 reviews.

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Review from Karen W (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Croft House for over a year. The staff are fabulous and although very busy always take time to chat to mum and look after her needs. They are kind and caring and I cannot thank them enough. All communal areas are clean and well-maintained to a high standard. Mum is very happy and
settled quickly. We are always made to feel welcome on visiting and know that Mum is being well looked after. Thank you.

Reply from Uthay -, Owner at Croft House Care Home

Thank you from the Croft team. It's our pleasure to care for your mum.


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Review from D B (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Croft Care Home for just over a year now. We have peace of mind knowing that she is safe and well looked after. All the staff are lovely and are so kind and caring towards Mum. There are plenty of activities going on and the home even has a minibus for trips out. We are so
glad we chose Croft House for Mum and she tells us she is very happy living there.

Reply from Uthay -, Owner at Croft House Care Home

Thank you for your feedback. It's indeed our joy to take care of your mum. She has a wonderful smile.


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Review from Stuart A (Son of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Croft House for nearly two years and in all that time I have not had one single concern! The level of care my Mum has received has been amazing, all credit to the whole staff team. There is a good range of activities on offer and since my Mum has joined she has had a new lease on
life.
I cannot thank Croft House enough.
It is like one big family.

Reply from Uthay -, Owner at Croft House Care Home

Thank you. Your mum is truly a treasure to us and belongs to the Croft House family.


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Review from John L (Husband of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the care home for the past few weeks and the level of care is excellent. Her room has the advantage of having direct access to a secure garden which she loves. All the staff are very caring and compassionate. Activities are good and they do trips in their minibus.
Communication
is very good and I am informed of everything happening with my wife.
I am very happy with this Care Home.

Reply from Uthay -, Owner at Croft House Care Home

Thank you, we are grateful for your appreciation. It keeps us motivated to learn and do even better.


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Review from Amy P (Granddaughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with caring staff who interact well with all residents. Food is good, rooms are good, all their needs cared for and all relatives are kept up to date with any progress or deterioration of their resident.
One of the best around.

Reply from Croft Team, Owner at Croft House Care Home

Thank you. It's reviews like yours that remind us of the good work at Croft and push us to excel better and better.


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Review from Gillian W (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Croft House for 3 years and has received excellent care and support. So much so that my uncle has moved in as well. The staff go over and above in providing care. The home provides a minibus to take residents out on short trips which Dad really enjoys.

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Review from C F (Son of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful place, staffed by wonderful people. My father spent over a year at Croft House and was so well looked after. All the staff, whatever their role, prioritised our father's well-being and enjoyment and he had many new adventures. These included many minibus trips (although, as a Yorkshireman,
he noticed when these ventured into Lancashire), canal boat journeys, firework displays and opportunities to meet pets that he had never encountered before.
The meals were also a highlight of our father's time at Croft House, he enjoyed these a great deal and appreciated the choice and variety. The kindness and level of care were exceptional and extended to the family too. We will always be grateful for the time he spent at Croft House and the many happy memories you created for us all.

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Review from Christopher T (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Croft House Care Home since August and both he, myself and my sister cannot fault the care he has received. The staff cannot do enough to help and this is a great comfort to my sister and I.

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Review from Julie K (Daughter of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House Care Home is the best care home around! I have had experiences with other care homes but none of them come close to the standard of care provided by Croft House to my mum. The management team are very hands-on and treat Mum and other residents like family. Croft House really is a home from
home. Mum is very happy and I can't remember the last time my mum smiled so much. All staff are amazing with residents, even the maintenance team have great relationships with Mum and other residents. Highly recommend Croft House!

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Review from Alison B (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so delighted with Mum's care at Croft House Care Home - having had a terrible experience at the previous care home! Always warm and friendly with good food and entertainment to keep everyone stimulated. A very happy place and I have peace of mind knowing she is loved and cared for. All the staff
are exemplary.

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Review from Paula A (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Croft House Care Home for over five years now.
She has been cared for diligently with empathy and, although with a natural progression in her dementia, she is constantly encouraged to be included in activities and treated with respect. She is offered choices, included
and seems content.

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Review from Pauline M (Sister of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot visit physically but keep in touch by phone and video and photographs. I cannot speak highly enough of the care, compassion and comfort my brother has the good fortune to enjoy at Croft House Care Home in Keighley. His good state of health and physical appearance are apparent as is the twinkle
in his eyes at celebrations which he clearly enjoys.
The staff work hard to engender the atmosphere and appearance of home and family in the presentation of rooms and the building and in relationships and show imagination and energy in the entertainment and activities to support interest and participation.
I have power of attorney for my brother's health and welfare and the staff give regular updates on medication and his well-being and I feel my brother and I were extremely lucky to find Croft House and its happy, upbeat staff.

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Review from J P (Niece of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my auntie several times and always find the staff to be kind, caring and dedicated to the residents. It is reassuring to know our loved ones are in good care and would highly recommend this home.

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Review from R S (Son of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not being part of a large group tells here. Management and staff caring for residents can't be bettered, in my opinion, and having one resident at 102-years of age is just one excellent example at Croft House.

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Review from Donna T (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is really settled and looks really well - he always tells us how good the staff are and how well they look after him. He loves the trips and the activities they do. I can't praise the place enough.

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Review from Julie W (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Croft House Care Home go above and beyond and genuinely care for residents. As a family, we are so grateful for the care that is given. Activities and thoughtful interaction with all residents to keep them engaged and active are diverse and relevant for the residents allowing inclusivity
for the ability of the residents. Always upbeat and happy around residents. We are grateful for the care given, Dad has an extended family thanks to the way he is treated.

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Review from Rachel C (Granddaughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been a resident since 2019. She’s extremely happy here and the staff are absolutely outstanding! They all tell me how much they love her and they treat her like they would their own grandparent. Through Covid, it was terrible when we couldn’t see her but it made me feel better knowing she
had these wonderful people looking after her. I truly couldn’t wish for a better place for my gran to live!

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Review from D B (Son of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House Care Home are currently looking after my mum who has dementia. Her room is always clean, tidy and welcoming. My mum is well cared for and she always looks happy and content. I am always fully informed when there are any issues that need addressing. The staff are very friendly and make me
feel at ease when visiting. I feel that they did everything they possibly could through the Covid pandemic to keep my mum safe and well. I would definitely recommend to anyone.

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Review from Tony T (Son of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, it has to be one of the most efficient places I have witnessed from not just the management but from all the staff involved at Croft House Care Home, it has made my mum's move to a home a comforting one and even now, with a broken leg, the care she gets is second to none and I thank you
all through what has been such a difficult time.
Thanks.

Reply from Vicky Bateman, Owner at Croft House Care Home

Thank you for your kind words. We do try our best and let's hope your mum's leg heals quickly.


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Review from Susan W (Daughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were so relieved to find this outstanding care home. From the very first meeting we knew that it was the best place for my dad. The owners and all staff not only look after my dad but they care about him and treat him with respect at all times even though his dementia is progressing.
It
was crucial to my dad's best interests with his dementia that he had stimulation and whilst a lot of other homes stated that they did this, they actually did not.
Croft House Care Home do exactly as they say on the tin!
My dad had a heart attack and then caught Covid in hospital and so he returned to Croft House on palliative care. He came through this, unbelievably, and with dementia, and is still with us because the Croft House manager and staff would not give up on him. That is true care.
This care home helps our family sleep at night knowing Dad is in the best place he could possibly be.
Croft House always go above and beyond with their residents and this is what makes them stand out from all the rest.

Reply from Vicky Bateman, Owner at Croft House Care Home

Thank you so much for your kind review, it means a lot to us to know you are happy with our service.


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Current Review Score: 9.3 (9.308)

Overview of Review Score

The Review Score of 9.3 (9.308) out of 10 for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Croft House Care Home is calculated as follows: ( (52 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Croft House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Top 20 Care Homes Yorkshire & The Humber 2023

Recipient: Croft House Care Home

Date: Tuesday 28 Feb 2023 More details

Top 20 Care Homes Yorkshire & The Humber 2022

Recipient: Croft House Care Home

Date: Thursday 30 Jun 2022 More details

Top 20 Care Homes Yorkshire & The Humber 2015

Recipient: Croft House Care Home

Date: Sunday 01 Feb 2015 More details

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Meet the Team (2)

Kaj

Kaj Raveendran

Job Title: Owner/Manager

Joined: 2023

Dr Kaj Raveendran is an A&E medical doctor with a deep passion for care from an early age. Before this, he had experience volunteering in various other care homes.


As a new owner of an outstandingly rated (CQC) home, he is committed to enhancing the service further.


No image found

Helen Oldfield

Job Title: Registered Manager

Joined: 2024

Helen joined the team in 2024 as Care Manager and instantly made an impact on the quality of care provided at Croft House.


She brings invaluable previous experience to the house.


Under her leadership, she is committed to providing outstanding care.


Frequently Asked Questions about Croft House Care Home

What types of Care is Croft House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Croft House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Croft House Care Home have?

There are 29 Single Rooms.

What are the Facilities & Services at Croft House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croft House Care Home to the centre of Keighley?

3.3 mile(s) as the crow flies, distance by road may be significantly further.