Glen Rosa

24 Grove Road, Ilkley LS29 9PH
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9.8 87 Reviews
  • Glen Rosa, Ilkley
Glen Rosa care home is situated in Ilkley and provides residential and residential dementia care for 47 residents in a modern yet homely, purpose built en suite accommodation. Glen Rosa is located in a quiet, rural residential area, close to Ilkley town centre.

MHA is passionate that people with conditions like Alzheimer's should be able to live a comfortable lifestyle, as free from stress as possible and respected by those who share their living environment.

Physical activities and mental stimulation are encouraged, combining professional care standards with the benefits of a fulfilling day-to-day lifestyle. As well as long-term care, Glen Rosa offer short-term respite and day care.

For residents living with dementia, the award-winning music therapy, delivered by a specially trained music therapist, helps to alleviate isolation and the symptoms of dementia.

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Care Provided by Glen Rosa

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Glen Rosa

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,286 – £1,404
    • Self-Funded Residential Dementia Care £1,489 – £1,564
  • (these prices are only a guideline, please contact Glen Rosa to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Glen Rosa Reviews (87)

Total of 87, showing 1-20
9.8

Glen Rosa has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years. Over all time Glen Rosa has 87 reviews.

Overall Experience

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Review from Zoe M (Niece of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team in Kitwood, Glen Rosa, are exceptionally kind and caring towards my aunt. They understand her as an individual and appreciate her personality, drivers and triggers. The atmosphere is respectful and calm, with stimulation provided through regular activities and interactions with staff. Having
the opportunity to spend time outside in the garden, when the weather allows, feels very important. My aunt's room is kept very clean, her clothes are regularly laundered and meal times offer alternatives to suit different appetites. I find that communication is generally really good, and have peace of mind that any issues will be highlighted and acted upon.

Reply from Adam Carling, Home Manager at Glen Rosa

Thank you for considering us and writing a review. We're grateful and happy to hear that your loved one is happy and well cared for and is able to spend time in the garden. The team at Glen Rosa work hard to create a supportive environment and be responsive and your feedback is truly appreciated.


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Review from Chris W (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, helpful and thoughtful staff, who look after Mum very well. I am usually kept well informed about any significant changes with Mum and feel confident that she is receiving really good care. Whenever I visit the staff are very friendly and welcoming.

Reply from Adam Carling, Home Manager at Glen Rosa

Thank you for your kind words and for sharing your experience. We are delighted to hear that your loved one feels comfortable and well cared for. Our team is dedicated to providing the best possible support, and your feedback means a lot to us. If there is anything more we can do, please don't hesitate to reach out.


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Review from Maria E (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Glen Rosa for three years. She continues to enjoy life there and has made many friends both residents and carers. A lot of the carers have been there since her arrival so know her well. There are activities provided for the residents to join in with should they wish to and my mum
is always the one getting up to dance! I would recommend Glen Rosa to anyone seeking care for an elderly relative, it has a warm and homely feel to it. The food is also excellent.

Reply from Adam Carling, Home Manager at Glen Rosa

Thank you for taking the time to share your thoughts. We're so pleased to hear that your loved one is happy and well cared for. Our team works hard to create a warm and supportive environment, and your feedback is truly appreciated.


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Review from C H (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away in Glen Rosa after nearly six years in residence with excellent care to the very end. The kindness and understanding shown to both my mother and myself, made her loss more bearable as all the staff cared for us like one big family.

Reply from Sophie Hegarty, Home Manager at Glen Rosa

Thank you for your kind words. It has been a pleasure for the staff here at Glen Rosa to have known and cared for your Mum.


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Review from Dorothea J (Sister of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and patient with the residents lots of good activities organised to keep residents entertained and stimulated.

Reply from Sophie Hegarty, Home Manager at Glen Rosa

Thank you for your lovely review, it is a pleasure caring for your sister and brother-in-law. Hopefully will see you again soon.


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Review from Sally D (Friend of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Glen Rosa for 18 months and has settled happily. I have always found the staff to be friendly, professional and helpful and feel very happy that my friend is safe and well cared for. There are a lot of varied activities and trips out and Glen Rosa has a lovely homely
atmosphere with beautiful views of the garden and moors beyond. Meals are prepared freshly, on-site and menus vary. I would be extremely happy to recommend Glen Rosa.

Reply from Mitch Letherby, Home Manager at Glen Rosa

Thank you for taking the time to leave us a lovely review. We are really pleased that Glen Rosa is a place that you would recommend, this is down to the hard work and dedication of all the staff team. I will be sure to pass on this review to them all.


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Review from H J (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents moved into Glen Rosa a couple of months ago after much research, several viewings and a lot of soul-searching. The first thing I noticed on viewing Glen Rosa was how attentive and kind the staff are. My opinion hasn't changed apart from the fact that my respect for the staff has grown.
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rooms are pleasant and kept lovely and clean. The only downside I have is a personal one and I would prefer the lounge seating to be in small groups round coffee tables as opposed to round the edge of the room.
That being said, my parents seem to have settled in faster than I expected and are well cared for and happy. What more can I ask?

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Review from J R (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent home with dedicated and caring staff, who go above and beyond. I wouldn't want my mother to be anywhere else.

Reply from Mitch Letherby, Home Manager at Glen Rosa

Thank you for your feedback, it’s so lovely for the staff’s dedication to the care of all the people living with us to be recognised. We will ensure that this lovely feedback is shared with the staff about the amazing and above-and-beyond care that they always provide to all the people who call Glen Rosa & Kitwood home.


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Review from Alison B (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glen Rosa is an excellent residential care home with a very nice and homely feel to it and the care staff have a respectful approach to residents. Excellent entertainment organised by the activity staff member with a nice balance of musical performances, games, exercises and memory enhancement activities.
Music therapy for residents with dementia is good. Staff are approachable and helpful and is responding to the family.

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Review from Sarah W (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for only six months before he died. He had a wonderful experience surrounded by caring, compassionate staff. I cannot stress highly enough what a family Glen Rosa is. From the first contact with the administration manager, I felt that nothing was too much trouble for the team.
They were all welcoming and inclusive. My dad had so much fun and enjoyment in his final months. The end-of-life care he received was very special, and I will forever be grateful that I found this wonderful home for him. I cannot recommend it enough.

Reply from Sophie Hegarty, Home Manager at Glen Rosa

Thank you for your kind comments. I am delighted that you found our team caring and compassionate. It is so lovely that you remember your dad having so much fun and enjoyment in his final months. I will share your lovely comments with the team.


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Review from Alan E (Son of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Glen Rosa over 4 years ago; was mostly located in Kitwood because of her dementia and she died very recently aged 96. I am writing this review because I feel the need to publically express my sincere thanks to the wonderful people who have looked after her. I was able to visit regularly
and witnessed first-hand the care and attention that my mother and all residents receive. One of the main objectives is to ensure that residents are stimulated and there are always activities arranged to keep residents occupied and entertained. Music therapy is something that was very beneficial for my mother. The staff are very caring and diligent as they have to be for people in later life. When matters arise causing concern, for example, health issues, the staff react very positively and keep relatives well informed. I spent a long time looking for a care home for my mother and have never had any regrets about the choice of Glen Rosa.

Reply from Sophie Hegarty, Home Manager at Glen Rosa

Thank you for your kind words, it was a pleasure caring for your mum and she is dearly missed. Music therapy is a fabulous thing to offer and we are lucky. Take care.


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Review from P A (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glen Rosa has looked after my mother for two years. She has dementia, and Glen Rosa staff have always treated her with great dignity and respect, even when some of her worries and problems have been demanding for them. They are full of humanity, patience and decency.
There are lots of well-organised
activities, put together by an outstanding organiser with a great gift for knowing what residents will like. There are games of all kinds, a journal residents can share with relatives, music therapy and other rewarding activities.
Glen Rosa coped easily with my mother having her own telephone installed in her room and having a newspaper delivered daily, which must have been extra trouble for the office staff.
The night staff are diligent and caring and will ring me the next morning if there has been a health problem, even a small thing. And the day staff are excellent too.

Reply from Sophie Hegarty, Home Manager at Glen Rosa

Thank you for your kind words, it is a pleasure having your mum with us, she is a big part of our family.


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Review from Martin C (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glen Rosa is a well-run, friendly home where my mother feels safe which is important when suffering from Alzheimer's. The home is clean and well-kept, it doesn't have that whiff that a lot of homes do when you first go in. Without exception, the staff are polite and friendly and nothing is ever too
much trouble. The food looks and smells good and it was no problem catering for Mum who is vegetarian. For those that can partake there are regular activities with visits for entertainment - even a small donkey recently called in! Many of the rooms are currently being refurbished which meant having to change Mum into a different room - we were consulted about this to make sure we were happy for it to happen. Regular visits from a hairdresser and other personal care practitioners are available when needed.

Reply from Sophie Hegarty, Home Manager at Glen Rosa

Thank you for your lovely review, it is a pleasure to have your mum staying with us. She is a much loved member of our family.


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Review from R R (Daughter-in-law of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law could no longer cope on her own during the lockdown and was welcomed by the amazing staff and residents at Glen Rosa. She settled quickly and loved having the care of staff and the company of new friends. Her room was bright with a view of the moors. She started eating properly again.
As her dementia got worse she started spending time in Kitwood and now has a lovely en suite room there. I cannot fault the care. We live a long way away and are kept up to date with calls from her main carer between our visits. Kitwood welcomes visitors. We can see the care offered to all the residents when we're there. There's always lots going on. She loves the music therapy sessions! It's hard to fault anything really!

Reply from Sophie Hegarty, Home Manager at Glen Rosa

Thank you for your lovely review. It is a pleasure to care for your mum-in-law, she is a very much loved part of our family.


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Review from Terri B (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Glen Rosa were outstanding. The care and attention given to my father were exactly what we needed. He was always treated with dignity. Staff went out of their way to meet his every need.

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Review from S L (Son of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Recent problem of no lift - now fixed? Poor diet - lack of meat and fruit. Poor activities.

Reply from Sophie Hegarty, Home Manager at Glen Rosa

Thank you for your review. I am sorry you were disappointed with some aspects of our service. If you would like to give the home a call or drop in I am happy to chat about the concerns raised.


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Review from Chris P (Son-in-law of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and well run. They provide excellent care and my mother-in-law is well cared for. Beautiful surrounding.

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Review from Sue P (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very happy at Glen Rosa. Although she has dementia, the staff treat her with dignity and respect and I cannot thank them enough. The home itself is spotless. There is a genuine family atmosphere in the home and the activities are excellent. I am kept well informed of any medical issues.
I visit my mum every week and am always made welcome. I am kept up to date with her care plan.

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Review from Anne C (Daughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I wish to thank Glen Rosa and especially the dedicated carers of Kitwood House for their outstanding care of Mum over the 7 years she was in their care until she passed away peacefully last week surrounded by her wonderful Kitwood family who she loved so much. During these 7 years, I honestly
cannot complain about anything and indeed attribute my mum living to the grand old age of 101 to her being so happy and content there. I truly cannot find the words to either thank or praise them all enough for their care, love, compassion and dedication shown to Mum. I would also like to say a special thank you for the extra love and kindness shown to Mum and our family over her last few days when they supported us in such a dignified way. I couldn’t have wished for Mum's last days to have been anywhere else. There are too many staff members who worked closely with Mum to mention individually but you know who you are. I shall be eternally grateful. May God Bless you all.

Reply from Sophie Hegarty, Home Manager at Glen Rosa

Thank you very much for your lovely review. It was a pleasure caring for your mum, she will be greatly missed. We are all grateful to have you all as part of our Kitwood family.


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Review from Tina Q (Daughter of Resident) published on 30 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum who suffers from dementia moved into Kitwood House in May and with their kindness, patience and understanding she has settled in very well. I can't speak highly enough about the team at Kitwood House. Mum is now much happier, calmer and contented. Thank you Glen Rosa for helping us with a difficult
move and giving us peace of mind knowing Mum is getting such wonderful care.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Glen Rosa is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Glen Rosa is calculated as follows: ( (91 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glen Rosa is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Frequently Asked Questions about Glen Rosa

What types of Care is Glen Rosa registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glen Rosa provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Glen Rosa have?

There are 47 Single Rooms.

What are the Facilities & Services at Glen Rosa?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Glen Rosa to the centre of Ilkley?

0.6 mile(s) as the crow flies, distance by road may be significantly further.