Glen Rosa

24 Grove Road, Ilkley LS29 9PH
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9.8 87 Reviews
  • Glen Rosa, Ilkley
Glen Rosa care home is situated in Ilkley and provides residential and residential dementia care for 47 residents in a modern yet homely, purpose built en suite accommodation. Glen Rosa is located in a quiet, rural residential area, close to Ilkley town centre.

MHA is passionate that people with conditions like Alzheimer's should be able to live a comfortable lifestyle, as free from stress as possible and respected by those who share their living environment.

Physical activities and mental stimulation are encouraged, combining professional care standards with the benefits of a fulfilling day-to-day lifestyle. As well as long-term care, Glen Rosa offer short-term respite and day care.

For residents living with dementia, the award-winning music therapy, delivered by a specially trained music therapist, helps to alleviate isolation and the symptoms of dementia.

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Care Provided by Glen Rosa

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Glen Rosa

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,286 – £1,404
    • Self-Funded Residential Dementia Care £1,489 – £1,564
  • (these prices are only a guideline, please contact Glen Rosa to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Glen Rosa Reviews (87)

Total of 87, showing 21-40
9.8

Glen Rosa has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years. Over all time Glen Rosa has 87 reviews.

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Review from Hazel M (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first enquiry, through admission and now permanent residency Mum and our family have been well advised and supported. The Administration Manager has provided clear information verbally, by email and through brochures and advised when sadly admissions were not possible. The care team in Kitwood
House have been genuinely concerned that Mum settled in, coped with initial isolation and we are pleased that she seems settled and able to socialise with other residents.

Reply from Sarah Butler, Administration Manager at Glen Rosa

Thank you for taking the time to send such a lovely review. I am delighted that the team have communicated well with you at every step of the way and that your Mum is happy and settled. I will pass on your comments to the team.


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Review from Carol B (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to everyone at Glen Rosa for not only keeping Dad safe during this very difficult year but the care for him as an individual, such as helping him to use his new mobile phone. He has had letters posted for him and WhatsApp video links set up to help us stay in touch and it has been
good to see for myself that he looks well. I have been impressed with the wide range of activities available, even during the lockdown, but with no pressure to take part. Heartfelt thanks to everyone involved.

Reply from Sarah Butler, Administration Manager at Glen Rosa

Thank you so much for taking the time to send a review, we really do appreciate it. Your Dad continues to be a pleasure to care for and he definitely has got used to his new phone! It is nice to see you when video/phone calling, albeit remotely.


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Review from Joy G (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is in Glen Rosa who has come in for respite, and despite not being able to visit him, I feel very much at peace that he is well nurtured and cared for.
I have nothing but praise for the staff who are always upbeat and positive when I call often for updates on dad.
It is so hard not being able
to visit during this pandemic, but I feel dad is in the best and safest place with excellent care, and the carers having regular COVID tests as well as the residents.
Thank you to all the those caring and looking after dad and for being the support he needs when I and my family can’t be there.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for the positive comments, and nice to hear from our relatives who are only with us for a short period as well as those who have been with us for some time. Dad is a pleasure and is settling well in the home. It’s good to hear you relaxed and confident he is receiving the best care here at Glen Rosa and I will pass that onto the staff.


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Review from Gordon T (Brother of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glen Rosa provides genuine peace of mind for relatives and a home from home for all residents. The staff are unfailingly cheerful and kind. The dementia care in the Kitwood wing is friendly, efficient, caring and extremely professional. The staff always treat the residents as part of their family.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your review. It's lovely that you have taken to time to respond for us and give such amazing feedback, this is much appreciated and I will pass onto the staff team.


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Review from J D (Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have felt welcome, and the food is excellent and well served in a very friendly atmosphere. This has occurred in a rather difficult time of my life, but the support I have received has made a great difference. I am grateful to all members of staff. I would not hesitate to recommend this institution
to anyone!
Please accept my very beautiful thanks for all the things you do for your residents.

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Review from Helen B (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living in Kitwood (Glen Rosa) since February. She settled in very quickly and very well. We are particularly grateful that she is living in such safe and happy surroundings during the current crisis. We have been able to visit from the garden a couple of times but understand that we
can't during the current local lockdown. The care staff have been fantastic keeping in touch with us via email and phone, posting updates on Facebook and passing our messages, photos etc on to her. It's helped us feel less isolated from her. They have also continued to arrange lovely activities - day at the races, tea and cakes in the garden, remote music activities and visiting musicians, Plus games and quizzes. Under very difficult circumstances, the staff have maintained as much normality as possible. We would like to thank everyone for their continued care and compassion.

Reply from Dawn Barrie, Acting Home Manager at Glen Rosa

Thank you so much for taking the time to send your comments. I know the staff will be delighted to hear such positive feedback during this current crisis that we all find ourselves in.


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Review from Anni R (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia, and has lived in Kitwood House, the dementia specialist area of Glen Rosa for the past 16 months. We cannot speak highly enough of the kindness and care she receives, and while restlessness is very commonly part of dementia, Mum becomes relaxed when we tell her she doesn't need
to move on, and that she can stay where she is. She tells us many times each visit that she couldn't be in a better place, she loves her room and finds the atmosphere, the activities (especially music and arts-related), and the friendliness of the whole team lovely. She loves the garden and will sit out if she can to read the paper. We feel mum has settled so well and is so well cared for, and we are so relieved she's somewhere with a team who are so vigilant and so person-centred. We can't really believe how amazingly the team is coping with this current crisis, with such grace. They are like family too now - to me as well.

Reply from Sue Garvey, Home Manager at Glen Rosa

The staff on Kitwood will be happy to receive your comments. Kitwood is certainly a flagship for MHA and I am immensely proud of the staff and their constant demonstration of being caring and compassionate towards the residents and I and happy to report I see this on a daily basis.


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Review from Richard V (Nephew of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and a very positive and focussed team. Very pleasant decor and location with top-class facilities, rooms and dining area. A full programme of activities plus pastoral care as appropriate.

Reply from Sue Garvey, Home Manager at Glen Rosa

I know the staff will appreciate your comments, thank you for taking time out of your day to respond and yet again testimony to the staff and there continuous commitment to providing excellent care.


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Review from Gillian H (Friend of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is in Kitwood House, a facility for people with dementia at Glen Rosa; although the facility is a rather formal word for the friendly, caring, comfortable home, she moved to in February. I cannot praise the staff highly enough. The person-centred care she receives is exemplary. As an example,
she has been struggling to eat. After carefully analysing her particular issues, staff developed and implemented a sensitive, thoughtful, plan to encourage her to eat.
I have been particularly impressed by the range of activities, many and varied, offered within Kitwood; with sensitive encouragement, my friend has been, for example, singing, enjoyed numerous tea parties, celebrated St Patrick's Day and VE Day. I don't know-how, but today staff ran a day at the races! Communication with staff is excellent, whether by prompt response to phone calls, calling to discuss any issues or simply to give updates, and by sending much-appreciated photographs of my friend enjoying herself.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your lovely comments, it’s always good to get feedback from a cross-section of visitors. Often it’s the relatives, so it’s great that as a visiting friend you also took the time to comment on the service that is provided to your friend living here. I will pass your comments onto the team; it’s a great boost for them to know how effective they are in their role.


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Review from Liz M (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glen Rosa has a specialist dementia wing called Kitwood. What a fantastic place for my mum to be. I’ve not seen her so happy in a long time. The ethos and culture of the home is caring, person centric. The Kitwood Team offer a calm, well managed and loving environment for everyone. Big thank you.

Reply from Sue Garvey, Home Manager at Glen Rosa

Many thanks for your positive comments; I know the staff on Kitwood will be pleased their hard work is recognised. I am confident that the staff endeavour daily to provide a homely, comforting and safe environment with all the physical and emotional support needed for the residents at this difficult time.


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Review from Sue B (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has dementia and because of a chest infection in early April it was touch and go for a while but the staff in Kitwood House kept us fully informed and cherished our lovely Dad as if he was their own. He has now improved and they are giving him the love which we can't at this trying time. The staff
are amazing and have given us videocalls with Dad to keep us as close as possible.
Would highly recommend Kitwood House if you have a relative with this horrendous disease as, although Dementia takes your loved one from you earlier than it should, the staff understand the pain it causes and keep you as included as possible.
Well done and thank you.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for completing the carehome.co.uk review, I will pass your very nice feedback to the team in Kitwood House.


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Review from Jan H (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been in Glen Rosa for 2.5 years and in that time has been cared for lovingly by all the staff. Our Dad passed away here too nearly 2 years ago and we found the support and care of the staff to Mum and all of us at this distressing time was amazing. Whenever you go to Glen Rosa the atmosphere
is always welcoming, nothing is too much trouble and residents are active and happy. Mum loves her food and looks forward to mealtimes.
During this current situation every staff member has stepped up to keep up morale for residents and staff, and families have been kept informed weekly and occasionally daily, about residents health, levels of staff and PPE supplies, to keep us in the picture. Teamwork is key in this lovely MHA Care Home and all staff seem to enjoy working in this pleasant environment. Every effort is made to ensure the wellbeing of the residents and they are treated with dignity and good humour. Mum is safe, well looked after and we have peace of mind that she is in the right place. Thank you.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your comments; the staff will be delighted with such praise. We always ensure the staff see the comments from relatives and it definitely boosts morale, so in your way that’s a great contribution to the effort so thank you again for taking the time to support what we are doing and your confidence in the care is very reassuring to us.


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Review from Joanna R (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this difficult Coronavirus time, Glen Rosa has pulled out all the stops to ensure residents are kept safe and well cared for.
There is an admirable continuity of staff with carers covering shifts rather than using agency staff. Staff have managed to facilitate video chat sessions with our relatives;
which have been so comforting.
I am missing my mother dreadfully, but I know she is in the very best hands and I am so grateful to everyone at Glen Rosa.
Thank you.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your positive comments; I know the staff are amazing here and they have all given 110% commitment to the home and the residents which is amazing in the circumstances, and I can only say I am very proud to be part of such a team.
Thanks again for your support and comments which I will share with the staff team.


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Review from Jeanne G (Wife of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew as soon as I set foot in Glen Rosa that I’d chosen the right place. It is a warm, friendly Care home with an atmosphere of calm but humane efficiency. My husband has been so happy here and I have been happy for him to be cared for by staff who treat him with gentle kindness and respect. During
the recent crisis, they have made a real effort to keep in touch with the family and this has helped to mitigate some of the pain we all feel at not being able to see our loved ones. Thank you, Glen Rosa and Kitwood House for your much-valued care and support.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for for your review; we are grateful for your comments. Each week we compile an A3 comment sheet for the staff to see the wonderful feedback from relatives, which is great to see. We are working tirelessly to keep everyone updated about the residents in the home, and I am glad you and so many others find this useful.


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Review from Hilary U (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over a year. She always says how happy she is and that the staff are all really good. Mum has also told my mother-in-law (by phone) what a lovely place Glen Rosa is. Mum is appreciative of all the staff and activities. The staff are all approachable and prioritise the needs
and preferences of the residents. Communication to relatives is also excellent and prompt, whether by phone or email. This is especially helpful as I don't live nearby.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your lovely review; it is very much appreciated by all the team.


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Review from Helen H (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being cared for professionally by the staff at Glen Rosa who have coped with her changing needs, informing family members as appropriate. They are also welcoming to visitors and open when questioned about matters concerning mum's care.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thanks for completing a review for us. I am pleased you're happy with the home and have recognised the work that goes into caring for the residents that reside here. I will share your comments with the staff.


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Review from R M (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother to Glen Rosa following a series of hospital stays and the realisation that she was unable to cope living independently with worsening mobility and memory. We initially reserved a room for respite care which allowed time for my mum to adjust. The staff couldn't have been more accommodating
to both my mum and the rest of our family. My mum settled very quickly, which is a testament to the care and attention she has received. Since living at Glen Rosa, her health has stabilised. I feel the staff appreciate her needs and are quick to respond and inform me if anything happens. As a family, we have very much been encouraged to treat Glen Rosa as a home from home with flexible visiting, staying for meals if we wish and joining in activities and events with Mum. I would recommend Glen Rosa to family and friends with similar needs.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thanks for your comments, we often have residents coming for respite and with the care and attention they receive decide to stay in the home. This in itself is testimony to the excellent care received. It’s so important to share relative and residents responses with the staff and with the help of carehome.co.uk we can provide up to date information for new potential clients.


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Review from Jennifer H (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming. Staff always available for a query or request and always respond to with a positive outcome. Friendly, relaxed atmosphere. Mum looked after with genuine dignity, humour and friendship.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for taking the time to review Glen Rosa. It’s so important to keep resident and relative views and experiences to give other families looking for care a real perspective of our home so they can make decisions about placements for their loved ones.


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Review from H W (Daughter of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Glen Rosa in the autumn of 2019. The staff are fabulous, kind and respectful. They have supported me in letting go of caring for Mum in her own home. Nothing is too much trouble, and they always have time for a friendly chat. I couldn't imagine anywhere else could provide such care to
both the residents and their families.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your review. Your comments, as always, are very positive and are welcomed by staff. Thank you for your support of the team; I know they will be happy to read your comments.


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Review from R U (Son of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happily settled at Glen Rosa and frequently tells us what a good place it is. The staff are excellent, both in terms of their care, compassion and professionalism, and manage to make Glen Rosa feel a community of residents, rather than a care home.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your review; your comments are lovely and detail the ethos of the home. It’s great to acknowledge our hope that Glen Rosa is working towards the feel of communal living where individuality and choices are evident.


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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Glen Rosa is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Glen Rosa is calculated as follows: ( (91 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glen Rosa is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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