Glen Rosa

24 Grove Road, Ilkley LS29 9PH
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9.8 87 Reviews
  • Glen Rosa, Ilkley
Glen Rosa care home is situated in Ilkley and provides residential and residential dementia care for 47 residents in a modern yet homely, purpose built en suite accommodation. Glen Rosa is located in a quiet, rural residential area, close to Ilkley town centre.

MHA is passionate that people with conditions like Alzheimer's should be able to live a comfortable lifestyle, as free from stress as possible and respected by those who share their living environment.

Physical activities and mental stimulation are encouraged, combining professional care standards with the benefits of a fulfilling day-to-day lifestyle. As well as long-term care, Glen Rosa offer short-term respite and day care.

For residents living with dementia, the award-winning music therapy, delivered by a specially trained music therapist, helps to alleviate isolation and the symptoms of dementia.

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Care Provided by Glen Rosa

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Glen Rosa

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,286 – £1,404
    • Self-Funded Residential Dementia Care £1,489 – £1,564
  • (these prices are only a guideline, please contact Glen Rosa to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Glen Rosa Reviews (87)

Total of 87, showing 41-60
9.8

Glen Rosa has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years. Over all time Glen Rosa has 87 reviews.

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Review from M Y (Friend of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend has found it very difficult to settle in the care home, but I have found that the staff have tried very hard to accommodate her wishes - she is now in her third room!

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your review - this has been a difficult process for your friend and as we have acknowledged would be the same in any care home. It’s always difficult when the preference would be to remain at home but that turns out to be an impossibility. We endeavour to accommodate her wishes as much as we can to try and enhance her stay here at Glen Rosa.


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Review from E F (Stepdaughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My step-mother has lived at Kitwood, Glen Rosa for 6 months. The kind staff helped her to make the necessary adjustment when she moved from her previous residential home where she had lived for 8 years. Although suffering from dementia, her own career as a nurse helped her to appreciate and respect
the excellent care she as offered and she soon settled into this clean, warm, friendly and specialist caring environment.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your feedback; so valuable from relatives and visitors to feedback their experiences in our home. Kitwood is always working to provide a home from home and as you so rightly said it is a warm friendly and very specialised environment where the staff are always striving to improve the quality of the service we provide.


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Review from R F (Son of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great care home in a lovely setting close to Ilkley. Caring staff and good food, Mum settled well there and we know she is being looked after.

Reply from Sue Garvey, Home Manager at Glen Rosa

It’s great to have feedback to ensure we are always working towards improvement. On this occasion, I am happy to be able to acknowledge and feedback to the team your kind words about the hard work that makes Glen Rosa an excellent care home.


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Review from S W (Daughter-in-law of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with Glen Rosa for my mother-in-law. She has repeatedly told us the staff are so kind and the food is good! Her room is very clean, and when she arrived, the carpet and walls were her favourite colour. She has had some quite server health issues, and these have been dealt with promptly
and thoroughly. The activities co-ordinator is good, and the carers attention to detail is very good. The care staff are physically demonstrative of their care too.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your kind words; Mum has settled well and is well-liked. We too are pleased with the progress she has been able to make with the support of a loving staff team. You talk about the care given and shown by the staff and I am happy to report that is genuine. I watch staff on a daily basis and feel blessed to have such compassionate people working for us here at Glen Rosa.


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Review from Helen S (Niece of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak more highly of MHA Glen Rosa. Staff are the most important factor in a care home and the staff at Glen Rosa are a fabulous team. They know and show genuine affection for and interest in the residents. We live far from Ilkley so I appreciate the contact they maintain with us. They always
make me feel welcome into the home and put on activities and outing that reflect their knowledge of the residents. The kitchen and maintenance staff are friendly and go out of their to help. Just a lovely place to see my uncle in.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your comments and feedback for the home and staff at Glen Rosa; your comments about the staff and service are very nice to hear and for the staff, so important that their hard work is acknowledged.


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Review from Dennis W (Friend of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend in Glen Rosa regularly, at least once per week, since February 2018 when she first moved from her home. to reside there. We had been good friends for many years, both professionally and personally. Our spouses were also included until they died a year or two ago.
Glen
Rosa staff were and are always welcoming to me as a friendly visitor and allowed me to take meals with my friend and the other residents. I attend some of the social activities of Glen Rosa - concerts and church services (Methodist) regularly.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for such a wonderful review, we do try at Glen Rosa to make everyone feel welcome and I know your friend appreciates your visits and of course you're welcome for meals and events to accompany your friend and maintain those close bonds. I will be sure to pass your comments onto the staff as I know they will appreciate it.


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Review from J R (Relative of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a short term very sick resident three days in a row. He was very well cared for and nursed beyond our expectations. All the staff are very friendly and made us feel welcome. Lounges and tea/coffee making facilities on every floor so could meet with the resident as an independent private group.
Very clean, very friendly and very well maintained.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you so much for your positive comments about the service we provide and taking the time to complete the form. I will pass on to the staff and let them know there is further acknowledgement of their hard work and dedication.


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Review from M N (Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place, full of peace and kindness.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your lovely review of your stay at Glen Rosa. We enjoyed your time with us and look forward to seeing you again, I hope in the near future.


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Review from Julie F (Daughter of Resident) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with you for almost a year and her care has been superb! The staff have always got a smile on their faces and cannot do enough to help her. They are always friendly and helpful to visitors as well. A welcoming friendly place to live!

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you so much for completing a review; your comments are amazing and gratefully received. I am pleased to see from the perspective of a visitor, that you feel welcomed and supported, as well as your observations of the excellent care your Mother receives here at Glen Rosa.


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Review from Colin S (Friend of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm friendly welcome when we brought our friend from a less good establishment to Glen Rosa. The month he has been at Glen Rosa has transformed him from a depressed, failing individual to someone, though still frail, now is more at peace with himself, with excellent care and attention including people
to talk to and activities to take part in. A real change in his wellbeing.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you so much for taking to time to complete the form, and for your comments. It's always nice for the staff and others to read the positive experiences people are having at Glen Rosa and it reinforces to the team that we are doing it right.


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Review from C R (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well looked after at Glen Rosa. The staff are very attentive and caring and the home has a friendly atmosphere. The facilities are very good and there are plenty of activities available for those who want to get involved. I think Glen Rosa was a good choice for my mother.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for taking the time to review Glen Rosa and for your lovely comments.


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Review from Daphne D (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Glen Rosa in February 2017 following a bout of pneumonia which left her feeling weak and unwell. Since arriving at Glen Rosa her general health has improved tremendously. She is happy and settled in her new home and finds the care offered by the staff to be excellent. All members
of staff are kind, friendly and helpful and the atmosphere in the home is relaxed and peaceful. Our family are very pleased that she is so well and happy at Glen Rosa.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you very much for your kind review. It is pleasure to care for your Mum I am very pleased she is happy and settled here at Glen Rosa.


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Review from Margaret H (Sister of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor, I have always been most impressed by the warm welcome by the staff. Clean and spacious. I have already recommended it as a good place for care.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your kind review. It is always a pleasure to welcome you when you are visiting. Thank you for recommending Glen Rosa to others.


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Review from Sally B (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's wellbeing has improved since coming to live at Glen Rosa. He enjoys the activities provided and responds well to the kindness of the staff and appreciates his beautiful surroundings. Staff are friendly towards me and have quickly called out a doctor to examine my father when needed. I appreciate
the warmth and caring of all the staff I have met and feel relief that my father receives such a high quality of support.

Reply from Sue Garvey, Home Manager at Glen Rosa

What lovely comments, thank you for expressing your appreciation. I know the staff work very hard to care for the residents at Glen Rosa and Kitwood House and they really do treat all our residents like family.


I will certainly pass on your thoughts to the team.


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Review from G B (Son of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Kitwood House, Glen Rosa from another care home and was given a warm and friendly welcome by the staff. This helped her to settle in quickly.


I have been impressed by the care my mother has received at Glen Rosa (personal care and medical attention) and feel that the choice of

this home was a good one.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for taking the time to complete the carehomes.co.uk form; the staff in Kitwood will be grateful for your feedback.


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Review from Michael S (Relative of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall view, with my wife as a resident of Glen Rosa care home. We both agree that she is happy and contented in her own room, with well-equipped furniture. She has only herself to blame for not joining her fellow residents and the available activities in the lounge and dining room areas, but as
they say, we have to accept that is her own choice. The staff are friendly and devoted to their work, which is very warming. Thank the good Lord for their calling towards caring for the elderly and infirm. Thank you MHA from Roman Catholic relative.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for taking the time to complete this form, you are one of our great supporters and we are grateful for your constant positive feedback, you are in the home more than several times a week and are in a position to observe the staff on a day to day basis; this, of course, means that your positive comments are all the more valid and supportive of the excellent work here at Glen Rosa.


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Review from C D (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Glen Rosa for four and a half years. In that time she has been in both Glen Rosa and Kitwood. She is now 99 years old and very frail, both physically and mentally. However, all aspects of her care are still excellent. She is cared for physically but also, all the staff show such care
and respect for her.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you so much for your kind words and for taking the time to complete the carehomes.co.uk form. We are always grateful for feedback from relatives and residents as you experience the Home at all different times. I will pass on your lovely comments to the team, I am sure they will appreciate it.


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Review from Judith E (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, so kind, friendly and fun.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for taking the time to complete the carehome.co.uk form, it's so important to us. I really appreciate you acknowledging the care and support the staff provide here at Glen Rosa on a day to day basis.


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Review from Jenny H (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home feels a happy and welcoming place. The staff are friendly, calm and professional. The activities provided are varied and appropriate.
Mum has dementia but is not yet so confused that she needs to be in the dementia unit. I feel that the staff are aware of her need for company and above all
her need to access the outdoors, whenever possible.
Bothof these are more readily available in the non-dementia unit and supervised outdoor time is facilitated when possible.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for completing the carehomes.co.uk form, your comments are really appreciated. Your Mum is a pleasure and such a sweet lady; I’m pleased that you are happy with the activity provision I know the staff work hard to ensure there is as much going on outside as possible especially in this lovely weather.


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Review from Alison H (Daughter-in-law of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Glen Rosa are incredible, they are supportive, kind and always so positive, no matter what day or time we visit. They have done so much for my mother-in-law and our family as a whole. A truly inspirational team of people, thank you so much for all that you do.

Reply from Sue Garvey, Home Manager at Glen Rosa

It was such a pleasure to care for your Father here at Glen Rosa and such a sad loss to us all. He had a great sense of humour even if very dry at times. Your thoughts will mean a lot to staff and we are grateful for such wonderful comments. It was lovely to observe you all coming together to support one another; your Dad clearly thought the world of his nearest and dearest a real example of family.


We hope to continue the same love and care for your mum.


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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Glen Rosa is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Glen Rosa is calculated as follows: ( (91 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glen Rosa is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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