Glen Rosa

24 Grove Road, Ilkley LS29 9PH
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9.8 87 Reviews
  • Glen Rosa, Ilkley
Glen Rosa care home is situated in Ilkley and provides residential and residential dementia care for 47 residents in a modern yet homely, purpose built en suite accommodation. Glen Rosa is located in a quiet, rural residential area, close to Ilkley town centre.

MHA is passionate that people with conditions like Alzheimer's should be able to live a comfortable lifestyle, as free from stress as possible and respected by those who share their living environment.

Physical activities and mental stimulation are encouraged, combining professional care standards with the benefits of a fulfilling day-to-day lifestyle. As well as long-term care, Glen Rosa offer short-term respite and day care.

For residents living with dementia, the award-winning music therapy, delivered by a specially trained music therapist, helps to alleviate isolation and the symptoms of dementia.

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Care Provided by Glen Rosa

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Glen Rosa

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,286 – £1,404
    • Self-Funded Residential Dementia Care £1,489 – £1,564
  • (these prices are only a guideline, please contact Glen Rosa to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Glen Rosa Reviews (87)

Total of 87, showing 61-80
9.8

Glen Rosa has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years. Over all time Glen Rosa has 87 reviews.

Overall Experience

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Review from Pearl B (Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I need help and only have to ask. The staff and carers are very willing to help me, sometimes it needs a lot of patience both ways.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you so much for your kind words. It's always special when residents are willing to give their feedback on their day to day experience here at Glen Rosa.


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Review from Mary W (Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally pleased with my life here at Glen Rosa. It is homely and comfortable and both staff and residents are a joy.

Reply from Sue Garvey, Home Manager at Glen Rosa

Thank you for your wonderful comments, you are an amazing lady and a pleasure to look after, although sometimes we wonder who is looking after who.


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Review from Christine B (Daughter-in-law of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The catering staff produced all the food for my mother-in-law's 100th birthday. The service we received was excellent. Glen Rosa provided a beautiful and delicious two-tier cake. We had a large and varied selection of sandwiches. Presented very attractively and some scrumptious cheesecake served in
sundae dishes. The room where we had the party is most attractive with a wonderful view and a mural wall creating a lovely backcloth for the photographs.

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Review from Michael B (Son of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're impressed by the excellent care and genuine compassion shown to our Mum at Glen Rosa. It is competently led by a highly efficient, professional management team with decades of experience. Expectations of all members of staff are high and the more senior employees are ideal role models for the
younger care staff, eager to develop their skills.


This characterful home is in a wonderful setting with beautiful gardens. It's very well maintained inside and out by an industrious, skilful maintenance man. Cleaners, domestic staff, chefs, care assistants, etc. are competent at their jobs and engage well with residents, reassuring them where necessary. The food is wonderful and there's always a varied menu. Activities are led by a thoroughly enthusiastic entertainments coordinator and are very varied, aiming to meet the needs of all residents.


Overall, the employees of Glen Rosa and Kitwood house are utterly devoted, kind, compassionate people who give 100% commitment to the residents.


Reply from Sue Garvey, Home Manager at Glen Rosa

Hi Michael, this is a wonderful review. Thank you so much for these positive comments. I know the staff will appreciate the comments you have made about the excellent care all our residents receive.


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Review from D F (Brother of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Glen Rosa is a welcoming, well-staffed home. It is spacious very clean and well furnished, set in lovely grounds.
My sister is well looked after and is allowed the independence to decide to participate in the organised activities or remain in her room. Recent medical problems have been dealt with as
soon as required by members of staff and the local GP practice.
Relatives are encouraged to participate in activities and to support events when required.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you for your review, our staff are well trained and responsive to our residents care and needs, will always report any concerns they may have to the senior on duty, who in turn will deal with any concerns in a timely manner.


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Review from Leslie L (Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here three months. I was received by very friendly staff. I am fortunate in having a good sized room which is virtually a bed-sit. I am fairly independent and treated as such. There is a visiting chiropodist and a hairdresser who visits two days a week. I receive a daily newspaper.

Reply from Sylvia Blackburn, Home Manager at Glen Rosa

It has been a pleasure to see how quickly you have settled, making and treating Glen Rosa as your home from home. Joining in any activities or trips, when and if you choose to, it is always a difficult transition for most, but you have been determined to make this your home.


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Review from Jan H (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Armed with my 13 page age UK checklist, I knew I would struggle to find anywhere good enough for my dad. So I was delighted to find Glen Rosa with it's professional, but very friendly staff, good food and lovely surroundings. He has attention and yet his privacy is respected. We feel truly blessed to
have found Glen Rosa.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you Jan for your positive comments, your Dad has settled in here amazingly well, he is happy and friendly to all the staff and residents. He is looking forward to summer so that he can stroll out in the gardens.


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Review from Michael D (Son of Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very pleasant and caring and there is a really warm and welcoming atmosphere. My father is enjoying his stay and enjoys the food very much. It seems to be efficient without being obtrusive. There are lots of activities and entertainment which seems to be very much appreciated.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you, Michael, for your review, it has been nice to see your father settle in, especially as he left his friends in Manchester, he enjoys our entertainment especially some of the singers that we bring in.


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Review from Polly H (Friend of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting two residents regularly for the past year, very impressed with the care and caring atmosphere of home. My father was in a similar home in the area where the service was chaotic and at times uncaring. Now I wished we had chosen Glen Rosa. I know care homes can change according to
the management - Glen Rosa seems to be in a very good place with a variety of activities and residents do not sit in a chair all the time with the television blaring on.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you so much for your review, we strive to create a home from home atmosphere, and although we are currently without an activities coordinator, (the post is advertised), care staff and volunteers ensure that there is always something going on.


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Review from Maureen S (Wife of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff at Kitwood House very welcoming. It was good to know that I could visit at any time during the day.
All the teams seem genuinely caring and dedicated with what they do and nothing is too much trouble.
The two bus trips that were arranged had to be cancelled - it would be good to
have more of those opportunities.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you for your kind comments about our staff at Kitwood, unfortunately, the 2 trips you mentioned were cancelled by the mini bus provider and not by us, the next trip is booked for the 19th to see the Christmas lights.


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Review from Philip B (Son of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Glen Rosa offers a safe and welcoming home for my mother. The standard of care is very good. There are plenty of activities and the food is good. Mother has been distressed by one other challenging resident who has come into her room unasked. She misses a hot breakfast because she is unable to make
it downstairs due to her restricted mobility.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you for your review, we offer full cooked breakfast regularly and even though your mother no longer comes downstairs, she can still have a cooked breakfast if she requests one in her room. I will speak to the kitchen staff to ensure this happens, but please always come and see me with any issues, the lady in question was poorly and quite confused at the time she went into your mother's room, so this should no longer be a concern.


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Review from S K (Daughter of Resident) published on 30 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care my mother has had. The staff are all very pleasant and helpful too. It feels very homely.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you so much for taking the time to complete the review, we do strive to create a homely atmosphere here at Glen Rosa.


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Review from Kathleen B (Sister of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Servicing good, amenities excellent, entertainment continuous and the care of patients is excellent. Staff caring and loving to the patients. I can say I am pleased we chose this home.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you Kathleen for your review, the staff work hard to achieve the standards of care that we deliver, striving to create a family atmosphere as much as we possibly can.


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Review from Christopher D (Son of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care provider. Pleasant and attentive. All areas clean and tidy, well decorated. Tended gardens.

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Review from Ralph D (Nephew of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful. I have always been satisfied when they have attended my Aunt.
The place is always tidy. Couldn't wish for better care.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you for your review, we are always more than happy to receive positive feedback.


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Review from Ingrid (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my mother and father are residents at Glen Rosa. I am impressed with the level of care given to my parents. Glen Rosa is a calm and secure environment staffed by kind care workers who take a personal interest in their residents, it's clearly not just a job. I have always felt welcome and receive
information regarding my parents as and when needed.

Reply from Sylvia Blackburn, Home Manager at Glen Rosa

Thank you Ingrid for your kind words and support, we all feel that our roles are vocational, we strive constantly to make our residents lives as happy and fulfilling as we possibly can.


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Review from Margaret (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years in residence. The carers have been diligent, bonding and sharing friendship with the family as well as the residents. The staff are respectful and encouraging. Medical needs are observed and due attention is given.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you Margo for your response, we try constantly to involve residents and families, to achieve a good standard of care


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Review from David L (Son of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Glen Rosa for the past three years. She suffers severely from dementia and requires 24-hour care. She is looked after extremely well and we, as a family, are very satisfied with the level of care provided by the staff at Glen Rosa. She now follows her diabetic diet correctly
and her physical health, despite her frailty with age (she will be 90-year-old in February 2017) has improved in the last three years. The staff are meticulous in her medical welfare, with hospital and GP/nurse visits arranged when needed. Glen Rosa was recommended by a residents family when I was seeking a place for mother and I would unhesitatingly do the same if asked.

Reply from Sylvia Blackburn, Home Manager at Glen Rosa

Thank you for your lovely review, it is nice to receive such positive feedback, our staff are hardworking and passionate, constantly striving to improve the quality of care that our residents receive.


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Review from Jane (Granddaughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma has lived at Glen Rosa for 3 and a half years. The care she receives is outstanding. I visit her weekly and whenever I call in, the place is always spotlessly clean and Grandma is being cared for extremely well. Every single member of staff I have met have been amazing, always hard-working,
patient, kind and positive, always maintaining a pleasant and happy atmosphere for the residents. Nothing seems to be too much trouble for them - Truly amazing people. Thank you so much for all that you do for Grandma.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you for your positive feedback, we strive to create a homely atmosphere her at Glen Rosa, involving families as much as possible to create a home from home atmosphere.


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Review from Harrita B (Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leaving my home and coming into a care home was a bit traumatic and I didn't feel really prepared for it. I have been here 6 months now and I am beginning to feel it is home now. The kindness and helpfulness of staff is so good. It all helps to accept a different way of living. I try to look forward
and not backwards. Life is still good and help is always at hand. I think the loss of independence is what I have to get over, but all the advantages make up for that.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Glen Rosa is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Glen Rosa is calculated as follows: ( (91 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glen Rosa is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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