Glen Rosa

24 Grove Road, Ilkley LS29 9PH
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9.8 87 Reviews
  • Glen Rosa, Ilkley
Glen Rosa care home is situated in Ilkley and provides residential and residential dementia care for 47 residents in a modern yet homely, purpose built en suite accommodation. Glen Rosa is located in a quiet, rural residential area, close to Ilkley town centre.

MHA is passionate that people with conditions like Alzheimer's should be able to live a comfortable lifestyle, as free from stress as possible and respected by those who share their living environment.

Physical activities and mental stimulation are encouraged, combining professional care standards with the benefits of a fulfilling day-to-day lifestyle. As well as long-term care, Glen Rosa offer short-term respite and day care.

For residents living with dementia, the award-winning music therapy, delivered by a specially trained music therapist, helps to alleviate isolation and the symptoms of dementia.

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Care Provided by Glen Rosa

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Glen Rosa

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,286 – £1,404
    • Self-Funded Residential Dementia Care £1,489 – £1,564
  • (these prices are only a guideline, please contact Glen Rosa to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Glen Rosa Reviews (87)

Total of 87, showing 81-87
9.8

Glen Rosa has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years. Over all time Glen Rosa has 87 reviews.

Overall Experience

  • 68
  • 17
  • 2
  • 0
  • 0

Date Published

87
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7
10
77

Review from Dorothy (Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am comfortable here and have found care and friendship.

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Review from Peter J (Son of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Regular visits: reception staff are always pleasant and welcoming/ the outer door is always locked creating a secure environment, but the lock is released promptly allowing access once identity is established. Staff will make several conversations, the premises are in excellent decorative older. The
atmosphere is relaxed and friendly - residents personal needs/wishes are considered as far as practicable. My mother has been hospitalised for 4 days and staff have sent good wishes, asked regularly about progress and gave her really warm welcome when she returned.

Reply from Sylvia Blackburn, Home Manager at Glen Rosa

Thank you for your review, we strive to create a home from home environment for our residents and families, and staff that genuinely care.


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Review from Sally G (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident in Kitwood, the dementia wing of Glen Rosa since 2013. They have supported my mother and our family through her changing personality and problems. The staff always make time to talk to us and listen to our concerns and questions.

Reply from Emma Brown, Deputy Manager at Glen Rosa

Thank you so much for taking the time to complete the form, your feedback is appreciated and I know that all the staff in Kitwood House work really hard and its always nice to know that their hard work doesn't go unnoticed. It's always our aim to make it a homely environment for all of our residents and visitors and relatives are always welcome.


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Review from Anna M (Niece of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Glen Rosa is the most wonderful place! My aunty lives in Kitwood and whenever I visit I'm ALWAYS so impressed by the love, care, and attention given by all the staff to the residents.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you for your kind comments, it is a delight to all of us when your father visits his lovely sister, you should be very proud of your family.


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Review from Joyce P (Wife of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at the care home for 6 months now. He was admitted urgently so we had no knowledge of the home or what to expect. However we have not regretted the decision. The care staff have worked really hard to improve some of the worst aspects of his degenerative neurological condition and
have been kind and caring throughout. it has been a steep learning curve for me but both management and staff have been have been very sympathetic and approachable. Things like being able to visit whenever I want and the fact that there is a resident moggie make all the difference.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you so much for your review, we realise the challenges and turmoil that families have to face prior to admission to the care environment. We strive to make the transition as smooth as we can, the staff try to work closely with the families to include them in all aspects of their care.


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Review from A L (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident in Kitwood House, the dementia unit at Glen Rosa, she has lived there for 18 months, is very settled and tells me that she is happy. She is treated with courtesy, kindness and good humour by the well trained, excellent care staff who are always willing to spend time with her.
The environment is stimulating and welcoming and there is easy access to a very pleasant, secure garden. Well planned activities are provided several times a week and there is often a musical focus which my mother particularly enjoys. The home is well run and managed, bedrooms are a good size with en-suite facilities and families are encouraged to create familiar surroundings for their relatives.

Reply from Sylvia Blackburn, Home manager at Glen Rosa

Thank you for your review, your mum has settled really well into Kitwood, she involves herself with most of the activities, a lovely sociable lady


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Review from S W (Wife of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I had to put my beloved husband in a home because I simply couldn't cope any more at home (he has vascular dementia and alzheimer's) I was heartbroken..
It is awful to say your husband can't come home any more.
Glen Rosa, and especially the Kitwood Wing staff have helped me so much, putting
up with my crying all over them etc. and they have been kindness itself to my husband. He is as contented as I could have hoped, and I'm very grateful.

Reply from Sylvia Blackburn, Home Manager at Glen Rosa

Thank you for your lovely review, as you know we strive to create a homely enviroment for our residents. To welcome and include family members into our home, I am very proud of my staff, they are conscientious and very hard working.


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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Glen Rosa is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Glen Rosa is calculated as follows: ( (91 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glen Rosa is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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