Abbeyfield Grove House Residential and Respite Unit

12 Riddings Road, Ilkley LS29 9BF

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3 Reviews

Abbeyfield Grove House Residential and Respite Unit, Ilkley

Care Provided by Abbeyfield Grove House Residential and Respite Unit

Primary Care Categories
Dementia
Older Person Care
Physical Disability
Respite Care
Sensory Impairment

Care Types Provided
Dementia Residential Care
Residential Care
For a maximum of 16 Service Users
Voluntary / Not for Profit Owned

Dementia Care Types
What are the different dementia care types?
Mild Dementia

Other Care Provided
Day Care
Own GP if required
Palliative Care

Good to Know

Group/Owner
Abbeyfield The Dales Ltd

Person in charge
Carol Airton (Registered Manager)

Local Authority / Social Services
City of Bradford Metropolitan District Council ( click for contact details)

Admission Criteria
- Ages 55+

Room Information
- Single Rooms (16)

Care Home Design/Build
- Purpose Built: Yes

Funding & Fees Guide for Abbeyfield Grove House Residential and Respite Unit

Funding Types Accepted
Self funding (Private)
Local Authority with Top-Up
Local Authority
NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person
- Self-Funded Residential Care £5,064 – £5,815
- Self-Funded Residential Dementia Care £5,064 – £5,815
- RESPITE Self-Funded Residential Care from £1,358
- RESPITE Self-Funded Residential Dementia Care from £1,358
(these prices are only a guideline, please contact Abbeyfield Grove House Residential and Respite Unit to find out the exact price for your requirements)

Facilities

Bar/Café
Close to Local shops
Gardens
Lift
Minibus or other transport
Near Public Transport
Own Furniture if required
Pet Friendly (or by arrangement)
Phone Point in own room
Residents Internet Access
Television point in own room
Wheelchair Access

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Review from S B (Son of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience

My relative lived here for 9 years. The carers were skilled, kind, and empathetic.
Managerial staff (from Registered Managers to CEOs) seemed, by contrast, to exist on some distant planet, such was their unwillingness to communicate with us. Over the years, there were several potentially serious incidents.

Abbeyfield's responses were to ignore, to lie and to cover up. There was never any serious intent to learn from mistakes and improve matters.
Apart from the incidents, my relative's physical care was generally good.
But the importance of looking after residents' mental health is not part of the culture. While some carers manage to find the time to engage with their charges (and it can be quite a struggle to find the time), there doesn't seem to be any understanding in management circles that this is a good thing to do. Most residents now have a form of dementia but Abbeyfield does not, in my opinion, have the training or equipment to deal adequately with the more serious cases.

Reply from Amanda Daly, Operations Manager at Abbeyfield Grove House Residential and Respite Unit

We thank you for your feedback and as previously stated we are happy to discuss your concerns with our team at your convenience. Grove House Residential is not a specialist dementia unit and although we do take residents with an early diagnosis, the layout and the logistics does not lend itself to caring for residents with advanced dementia. We take pride in our care of our residents and the safety of all our residents is paramount in providing a person centred and secure environment for all. Thank you for your kind words with regards to our care team, I will be sure to pass this onto them as they take enormous pride in the service they deliver.

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Review from Ian B (Stepson of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience

I write to make families aware Abbeyfield is not a dementia home. Our situation took our mother aged 85 years and resident for the last 15 months self-funded until recently with Alzheimer’s and ended with a forced notification of 10 days to remove her from the home. The reason given her dementia was

disruptive to other residents. Those aware of the nature of dementia it is inevitable over time a person’s character suffers from the disease and will change requiring more supervision. But surely a home that advertises they provide dementia care is adequately equipped to deal with it. Not here. This home caters for the easy to manage bed/chair-bound residents. The day-to-day care team are terrific. You could not wish for a kinder set of people. This review is aimed at the insensitive way in which management expected the relocation with zero assistance. We challenged about time, but were informed there was no flexibility. If your loved one is showing signs of losing mental capacity enquire elsewhere.

Reply from Clare Hobbins, Director of Operations at Abbeyfield Grove House Residential and Respite Unit

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Review from M A (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience

My mum is 85 with dementia and had been at Abbeyfield for 15 months and I had to move her this week to another care home which was very distressing for her. Management gave me verbal notice over the phone then by email giving me 10 days to move mum as they didn’t feel they could meet her needs. Coincidentally

she had stopped self-funding in January so wasn’t paying the full costs. Their behaviour was disgraceful and having to move mum was cruel when she doesn’t remember living anywhere else. The carers are all amazing, loving, and caring. They were upset she was having to leave and didn’t want her to go. They were happy to continue looking after her but management didn’t want her there. So if your loved ones have dementia do not move them into Abbeyfield. One manager commented that mum wanders all day carrying a cushion and won’t sit down! My mum is chatty, sings dances, and wanders around. She was never going to sit in her room all day and watch TV - she never has in the 15 months it's been her home!

Reply from Clare Hobbins, Director of Operations at Abbeyfield Grove House Residential and Respite Unit

We thank you for your feedback and as previously stated we are happy to discuss your concerns with our team at your convenience. Grove House Residential is not a specialist dementia unit and although we do take residents with an early diagnosis, the layout and the logistics does not lend itself to caring for residents with advanced dementia. We take pride in our care of our residents and the safety of all our residents is paramount in providing a person centred and secure environment for all.
Thank you for your kind words with regards to our care team, I will be sure to pass this onto them as they take enormous pride in the service they deliver.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Good

Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Abbeyfield Grove House Residential and Respite Unit

What types of Care is Abbeyfield Grove House Residential and Respite Unit registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbeyfield Grove House Residential and Respite Unit provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Abbeyfield Grove House Residential and Respite Unit have?

There are 16 Single Rooms.

What are the Facilities & Services at Abbeyfield Grove House Residential and Respite Unit?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbeyfield Grove House Residential and Respite Unit to the centre of Ilkley?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Abbeyfield Grove House Residential and Respite Unit

Care Provided by Abbeyfield Grove House Residential and Respite Unit

Good to Know

Funding & Fees Guide for Abbeyfield Grove House Residential and Respite Unit

Facilities

Abbeyfield Grove House Residential and Respite Unit Reviews (3)