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Individual assessments are made, top up fees are dependent on room choice and facilities offered.
Open visiting is at present restricted and all visits are dynamically risk assessed using a person centred approach.
Visits are supported with the use of Lateral Flow Tests
Outings are supported and encouraged with risk assessment, testing and the use of PPE.
The aim is to provide visits whilst ensuring the risk of covid is reduced.
The home also supports technology based communication using social media platforms.
Outside gatherings have and can be arranged with the support of the local authority infection control team.
The home has a private car park to the front of the property which can be accessed via Rosebank Place.
Rosegarland has a Review Score of 8.2 (8.195) out of 10, based on 1 reviews in the last 2 years. Over all time Rosegarland has 1 review.
Review from Andrea L (Daughter of Resident) published on 19 February 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Susan Kershaw, Registered Manager at Rosegarland
The whole team at Rosegarland would like to thank you very much for your lovely feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.2 (8.195) out of 10 for Rosegarland is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Rosegarland is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.278 Points relating to the number of positive Reviews for Rosegarland is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 1 Positive Reviews ÷ 3.6 = 0.278
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 May 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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