Springbank Care Home

Howden Road, Silsden, Keighley BD20 0JB
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9.7 43 Reviews
  • Springbank Care Home, Keighley
Springbank Care Home is a family-owned residential care home situated in Silsden, West Yorkshire, providing high-quality residential, dementia and respite care.

Originally a grand family home with large formal gardens, the home was first built in the 19th Century by local textile magnate George Jacques, and has since been refurbished and modernised. It now features beautiful modern-day facilities.

Offering a small home experience with just 40 residents, there is a real community feel within the home.

Springbank Care Home is situated in a peaceful residential area, close to local amenities and nearby countryside. The home is set in its own grounds, with accessible landscaped gardens for residents to enjoy. It is easily accessible by public transport.

All bedrooms are stylishly decorated and have en-suite facilities. There is a selection of communal lounges and dining rooms available where residents can enjoy activities or spend time socialising. The communal areas mix light and space with the stunning original panelling and ornate cornicing.

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Care Provided by Springbank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Pickles (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Springbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,430
    • Self-Funded Residential Dementia Care from £1,430
    • RESPITE Self-Funded Residential Care from £1,430
    • RESPITE Self-Funded Residential Dementia Care from £1,430

  • We accept all forms of funding towards your weekly fee.
  • (these prices are only a guideline, please contact Springbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Parking is available on-site.


Springbank Care Home Reviews (43)

Total of 43, showing 1-20
9.7

Springbank Care Home has a Review Score of 9.7 (9.685) out of 10, based on 8 reviews in the last 2 years. Over all time Springbank Care Home has 43 reviews.

Overall Experience

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Date Published

43
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Review from T B (Partner of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Springbank Care Home creates a homely atmosphere for residents and family members. It has excellent care staff and are always greeted with a smile and excellent service. The manager and deputy manager are always on hand to help and support. It provides a safe and comfortable residence for the residents.

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Review from M F (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is so very well looked after by every single member of the team at Springbank. They always spend time chatting and having a laugh with him which he thoroughly enjoys. When I go to visit him the vibe at Springbank is always a calm and happy one. The team are very professional and friendly and
make themselves readily available for a chat about any concerns I may have regarding my dad's health. I always receive a follow-up call or email if appropriate e.g. after a GP or district nurse visit. The three monthly reviews are very useful and a good opportunity to discuss all aspects of Dad's care. The trips out in the minibus and visits to the church rooms are greatly appreciated and I have seen residents occupied in activities doing artwork whilst singing along with the activities coordinator! Great fun! I couldn't be happier with the care my Dad receives.

Reply from Lisa Noble, Home Manager at Springbank Care Home

Thank you for leaving us such a kind review! It is an absolute pleasure to care for your dad.


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Review from Margaret R (Wife of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to the past year my husband has been cared for at Springbank Care Home during which he was extremely ill and admitted to hospital. Following his return his care has been excellent and he has improved immensely. Everyone who has been involved with his care has shown patience and compassion
which has been much appreciated by me. He thoroughly enjoys the healthy nourishing food provided.

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Review from N N (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 18 months. The management and all the staff are really professional, caring, competent and run a happy home. Mum had a few health challenges recently and these were addressed well. The residents are treated as individuals eg. they all received a Christmas stocking with
4 gifts which were personally chosen and suited to them as well as a personal Christmas card. On Valentine's day they will again 'feel loved' as they receive heart biscuits and are taken out on the minibus to a garden centre. Later on in the week is an external singer. The residents selected their individual pizza toppings last week and these were then cooked for them for their tea. Everybody works hard to run a well managed home with a variety of entertainment. A resident has her own choir which they join in with and Race Equality Week was celebrated with flags, pins, sharing customs and food from the countries the staff come from. I volunteer at the home and sometimes escort residents to appointments.

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Review from C F (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having cared at home for my mother along with other family members, it was a real upset when Mum broke her leg and required an operation. Post-operation, it was obvious that the care plan had to change. Springbank Care Home has made this transition so much easier than expected. Mum is happy and we are
happy thanks to all the staff at the home.

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Review from Jackie C (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Springbank for just under a year and passed away in June this year. I cannot praise too highly every single person in this wonderful home. It is in every sense a home, not an institution, and all residents (and their relatives) are treated like family. Every member of staff treated my
mum as if she was a loved friend or relative. With respect, kindness and gentleness, with her well-being, comfort and happiness at the heart of it all.
They have so many activities for those residents who want to take part, with two dedicated entertainment coordinators. The manager and assistant manager are warm and caring and just can’t do enough for everyone. You can’t go wrong if you entrust your loved one to these lovely people.

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Review from S K (Wife of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The following comments are about the last two years at Springbank.
My other half is so settled - my daughter says - “we cannot believe how well it has all turned out”. This is after all the trauma of the previous years.
All staff are very caring without exception.
The food is exceptional.
Senior
and office staff are very approachable.
Activities are carried out with great thought about the interest and enjoyment of all involved.

Reply from Peter Chadwick, Marketing Manager at Springbank Care Home

Thanks for taking the time to leave us a review. I'll make sure that your kind words are passed on to the Springbank team.


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Review from I W (Son of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springbank in Silsden is flawless. Can’t praise everyone enough who works there - a true team with a fantastic leader at the front. So welcoming, helpful, and inspiring to be shown what a good care home looks like. We would not hesitate to recommend Springbank. The care, love and hard work are very
visible when you visit. Keep making a difference; it is very much appreciated.

Reply from Peter Chadwick, Marketing Manager at Springbank Care Home

Thank you for your kind words; I'll make sure that they are passed on to the Springbank team.


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Review from Richard M (Son of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home have been amazing - caring, compassionate, patient and hardworking. They have spent time with Dad to help him through and always take time to make the family feel welcome and informed - communication is very good.

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Review from A H (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mum came to Springbank Care Home from the hospital after a fracture initially for respite. The home has a lovely atmosphere, the staff are welcoming and cheerful (we are always greeted with a smile) and have helped her to become mobile again. With their encouragement, she goes to the
dining room for meals and joins in the many activities on offer in the home and even down to the local chapel hall for bingo! All the staff from carers, kitchen, laundry and management are very approachable and any queries are quickly dealt with and we are kept informed. Mum's room is always clean and warm.

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Review from John F (Partner of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident at Springbank Care Home for the last 12 months. She has been extremely well looked after by all levels of staff and management. My partner has unfortunately got vascular dementia. The staff understand her needs, are very caring and do everything possible to encourage her
to think positively. She is encouraged to take part in the daily activities the 2 dedicated members of staff have thoughtfully arranged.
Meals are provided at regular times with a tea/coffee break being given mid-morning and afternoon.
My partner likes the food that is offered by an extremely good chef. Residents are asked every day to select their breakfast, lunch and a choice from a menu they are helped to choose from.
Yes, I would certainly recommend Springbank not only to those relatives who now find their loved one cannot care for themselves at home but also to those poor family members with dementia or Alzheimer’s.

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Review from Claire H (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident in Springbank, for just over 2 years. From the first moment (during a lockdown) they met Dad, I knew that the care was individual and sensitive to his needs.
Very good, tailored personal care, promoting independence with unobtrusive supervision. Regular reviews give families and
residents time to reflect on care. Urgent issues are handled well, communication is excellent between staff and family.
The activities are wonderful and varied, and from my experience, the best I've seen in the area.
Full assessment on arrival gave staff a good picture of his life and interests. The visiting entertainment is fantastic and varied!
I noticed how sensitive they were to Dad and me, staff always cared with respect and dignity. I always felt welcomed and valued. All staff who came into his room were cheerful and engaged in conversation.
The building is immaculately clean and the food is outstanding. Excellent management that invests in progressive staff training and recruitment.
Well done!

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Review from Hilary W (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst mum only had a very short stay at Springbank, she was well cared for by the whole team, and when I say the whole team, I mean the whole team. They also made our family feel cared for and willingly gave their time to us too.
Mum chose to stay at the home, having visited friends here in times
past, and I could understand why, as the facilities for residents and families are outstanding. As a family, we appreciated the kitchen facilities we could use 24 hours a day and the resident's lounge that we could use for that little bit of quiet space, which we very much needed.
The care team was incredibly responsive to Mum's needs and worked tirelessly to keep her safe and as comfortable as possible. At times it felt as if Mum was the only resident there and was receiving one-on-one care, but this care extended across the entire home and to all residents. For this, the Springbank team should be very proud of themselves and for what they achieve on a daily basis. Thank you for everything you do.

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Review from Avril D (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Springbank in Silsden since August 2022 and has been treated extremely well. Her age is 96 and has dementia. Care at home was becoming unsafe and this care home is wonderful. The level of care, attention especially in respect of personality and character and comfort
is excellent. The staff are kind and empathetic and always available to speak to. Springbank is a blessing to me and my family, to know that mum is safe and happy is priceless.

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Review from I D (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really impressive care home.
High-quality carpets, curtains, furniture, food and staff.
Nothing to complain about, if there was, believe me, my mother would have done - dementia or not!
Full marks to all involved.

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Review from Pauline P (Friend of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's unfair to say this review only applies to December. My friend has been a resident since April 2022, although she had spent time here earlier.
She has dementia and lives in her own world most of the time, but I am so happy with the care she receives. I don't visit very often as she now doesn't
know who I am, but I'm not judged. I know she is safe, warm, well fed and cared for.
The staff are all great, and I mean all staff, not just carers; everyone does a remarkable job. Thank you.

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Review from Gail H (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springbank has provided my mum with exceptional care. Since she moved into the home last November, they couldn't have done more to make her feel at home. I know she feels safe, well-fed, comfortable, warm, and above all, happy. They have made her part of the team and encouraged her to join in, which
has resulted in her being more like herself than she has in years. As a nurse, who managed three nursing homes, I think she feels part of the team. The care she's been given and the way the home is run have allowed Mum to have a purpose and feel valued. I know she feels at home because when we are out, she will say it's time to go back to Springbank at the end of our trip. Well done to everyone that works at Springbank, and thank you.

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Review from Lee W (Son of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Springbank for over a year, and she's very happy.
We looked at three others, and we are very happy with the care she gets.
They now have a minibus to take them out for trips which my mum has been on two so far.

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Review from Lindsay R (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment my sister and I walked through the door, we just knew it was the perfect home for Mum. The staff are all so welcoming, and nothing is too much trouble. The home is so clean throughout and has such a warm, homely feel about it. The timetable of activities is wonderful; Mum hasn't had a social
life for quite a few years due to being a full-time carer to Dad. She now has friends and is loving going out and about, especially on the new minibus. I feel confident and have witnessed that when Mum is ever upset, the staff deal with the situation with so much professionalism and respect for her. Mum refers to having her meals in a hotel, where the dining room is beautifully presented and having tasted the home-baked cakes - the food is delicious too.
My sister and I now have peace of mind knowing Mum is in the perfect home, is looked after and is very safe.
If old Mum (before dementia) could have chosen the next best place to home, she would have chosen Springbank without a doubt.

Reply from April Howie, Deputy at Springbank Care Home

Thank you for your lovely feedback. We will make sure that this is passed on to the team at Springbank.


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Review from Amanda K (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Springbank enough for their care and empathy whilst Mum is at the care home. Nothing is too much trouble, and a smile awaits your arrival re visitations. Things have been tough with Covid, but all the staff conduct a professional well-organised outlook and helpfulness. Thank you!

Reply from Philippa Young, Group Quality Assurance Manager at Springbank Care Home

Thank you for your kind words and lovely review. I will ensure it is passed on to the staff; we are really grateful for your feedback.


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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Springbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Springbank Care Home is calculated as follows: ( (86 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Springbank Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 19 Feb 2025

We currently have 1 vacancy on our General Residential Community, and one vacancy on our Dementia Residential Community.


Awards / Recognitions (17)

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Meet the Team (13)

Lisa

Lisa Pickles

Job Title: Registered Manager

Joined: 2021

I joined the Springbank team as the Registered Manager in November 2021.


I come from a background of working in complex mental health and specialist care for those living with dementia. I am truly compassionate about striving for the best possible outcomes for our residents, becoming a central part of our community and continuously improving who we are and what we do.


April

April Howie

Job Title: Deputy Manager

Joined: 2018

I’ve been working at Springbank for the past 6 years, currently working in the Deputy Manager position. I have achieved my NVQ Level 5 in Leadership and Management in Health & Social Care.


My passion is getting to know our residents as individuals and continually looking at how we can improve how we work at Springbank in order to positively improve the lives of our residents, providing them with the care that they deserve.


Jenny

Jenny Newiss

Job Title: Senior Care Lead

Hi, my name is Jenny. I'm a Senior Care Lead here at Springbank Care Home.


I've worked at Springbank for 2 years, having not come from a care background. When I started I wasn't sure how I would find it, but I have found a rewarding career that I love.


I'm proud to have earned 2 promotions whilst at Springbank and look forward to gaining further experience.


Eve

Eve Kelk

Job Title: Head Chef

Joined: 2018

Hello, my name is Eve.


I have been with Spellman Care for over 6 years now, starting in January 2018 as Second Chef. In 2020 I transferred to one of our sister homes for 6 months, in order to gain experience in a nursing home setting. When I transferred back to Springbank, I used the knowledge and skills I had gained to work my way up to the Head Chef role.


I take pride in all aspects of my work, including all the paperwork! I am proud to have been helped by my colleagues to maintain a 5-star food hygiene rating.


I enjoy every part of my role, but I take extra pride in my home baking as I’m a qualified pastry chef.


Alongside my team, I enjoy trying new bakes and recipes and planning food-related themed events for our residents to enjoy.


Lucy

Lucy Hodgson

Job Title: Chef

I started at Springbank originally joining the Domestic Team and progressing to the Care Team. I thoroughly enjoyed caring for our residents. I was offered an opportunity to join the Kitchen Team, and after gaining some experience, found that I really enjoyed the role.


I really enjoy supporting to design of our menus, based upon our residents’ preferences and take pride in the Home’s daily home baking which always goes down a treat! I have a particular interest in texture-modified diets to ensure foods remain both nutritious and appealing.


Sarah

Sarah White

Job Title: Head Housekeeper

Joined: 2017

Hello, my name is Sarah, I'm Head Housekeeper here at Springbank Care Home.


I joined the Springbank team as a domestic when the home opened in 2017, being promoted to Head Housekeeper in 2022.


Prior to working at Springbank, I worked at various local homes in housekeeping, with around 18 years of experience.


I like the challenge of working in care, I like things to be done properly, and I like to present a welcoming and tidy home.


Valerie

Valerie Gildea

Job Title: Activity Coordinator

Joined: 2025

Valerie Gildea | Activity Coordinator


Philip

Philip Hobson

Job Title: Activities Driver

Joined: 2024

Philip Hobson | Activities Driver


Philip

Philip Benson

Job Title: Maintenance Person

Joined: 2025

Philip is our Maintenance Person


Chaimaa

Chaimaa Mokhlis

Job Title: Senior Carer

Hi, my name is Chaimaa. I joined the Springbank team in November 2023. I come from a Healthcare background, having worked as a Registered Nurse previously. I have found my passion in working here, and I am so proud to be part of the team.


Abbie

Abbie Keating

Job Title: Care Assistant

Joined: 2025

Abbie is one of our Care Assistants


Wendy

Wendy Kelk

Job Title: Kitchen Assistant

Wendy is our Kitchen Assistant


Lauren

Lauren Boylan

Job Title: Housekeeping Assistant

Hello, my name is Lauren.


I have worked at Springbank for 6 years now as part of the Domestic Team. It's a pleasure to work with the residents and be part of a lovely home. I really enjoy my job as I get to spend time with the residents and help them where I can, I love learning all about them and their lives.


Frequently Asked Questions about Springbank Care Home

What types of Care is Springbank Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Springbank Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Springbank Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Springbank Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springbank Care Home to the centre of Keighley?

3.1 mile(s) as the crow flies, distance by road may be significantly further.