Springbank Care Home

Howden Road, Silsden, Keighley BD20 0JB
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9.7 43 Reviews
  • Springbank Care Home, Keighley
Springbank Care Home is a family-owned residential care home situated in Silsden, West Yorkshire, providing high-quality residential, dementia and respite care.

Originally a grand family home with large formal gardens, the home was first built in the 19th Century by local textile magnate George Jacques, and has since been refurbished and modernised. It now features beautiful modern-day facilities.

Offering a small home experience with just 40 residents, there is a real community feel within the home.

Springbank Care Home is situated in a peaceful residential area, close to local amenities and nearby countryside. The home is set in its own grounds, with accessible landscaped gardens for residents to enjoy. It is easily accessible by public transport.

All bedrooms are stylishly decorated and have en-suite facilities. There is a selection of communal lounges and dining rooms available where residents can enjoy activities or spend time socialising. The communal areas mix light and space with the stunning original panelling and ornate cornicing.

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Care Provided by Springbank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Pickles (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Springbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,430
    • Self-Funded Residential Dementia Care from £1,430
    • RESPITE Self-Funded Residential Care from £1,430
    • RESPITE Self-Funded Residential Dementia Care from £1,430

  • We accept all forms of funding towards your weekly fee.
  • (these prices are only a guideline, please contact Springbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Parking is available on-site.


Springbank Care Home Reviews (43)

Total of 43, showing 21-40
9.7

Springbank Care Home has a Review Score of 9.7 (9.685) out of 10, based on 8 reviews in the last 2 years. Over all time Springbank Care Home has 43 reviews.

Overall Experience

  • 40
  • 2
  • 0
  • 1
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Date Published

43
1
2
8
35

Review from Christine H (Stepdaughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother-in-law has been at Springbank since just before Christmas 2021, in fact, a week before the latest lockdown, which made things much more difficult with no visits etc. All the staff, and especially the management team, have been very supportive at this difficult time. We have been updated
regularly on Covid changes, and everyone has been very helpful with phone calls and emails. Nothing is too much trouble, and everyone is very friendly. We are very pleased we chose Springbank; it was highly recommended to us, and so far, is living up to its reputation. I am very much looking forward to the high tea!

Reply from April Howie, Deputy at Springbank Care Home

Hi Christine, thanks so much for your lovely comments. We look forward to seeing you at the high tea soon!


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Review from Frances B (Daughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident in Springbank for 4-moths now. As a family, we are highly delighted with the care she has received. Without exception, all care staff are compassionate and helpful. We know that Mum is safe and well looked after.
The home itself is a pleasure to visit - beautifully decorated
and spotlessly clean - feels more like a hotel than a care home.
Mum often comments on how good the food is.
It is a relief to us as a family that she is so well looked after.
We would highly recommend Springbank to anyone looking for care for their loved one.

Reply from Lisa Noble, Manager at Springbank Care Home

Thank you for taking the time to review Springbank and that you are pleased with the care mum has received; our aim at Springbank is to ensure that quality of life sits at the heart of the home.


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Review from Ian D (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has spent the last 6 weeks in respite after breaking her hip. She has found the staff in Springbank very kind and caring.
My mum has been allowed the freedom of the home and gardens. In the last few weeks, we have been allowed to bring her out.

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Review from B S (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has Lewy Bodies Dementia, and I approached Springbank after he was admitted to hospital after things reached something of a crisis at home and he couldn’t be cared for at home anymore. I looked at several options in the local area before we made a selection. Finding a care home is such a difficult
thing to do for your loved one, but from the first contact onwards, Dad and our family have been treated with nothing but kindness, professionalism and care by the Springbank team.
Special mention goes to the lady, who showed us around the facilities initially, then supported us with Dad’s move to Springbank, and who communicates clearly and carefully about his daily needs and care. Things like ensuring he has a limited range of carers looking after him, so he can form a trusting bond with them, have really helped Dad to settle in.
There is so much that is hard about coping with a dementia diagnosis in the family - finding Springbank for Dad is something I feel truly grateful for.

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Review from Gill H (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel incredibly lucky that we found Springbank for Mum. It is an exceptional care home where each resident is treated with dignity and respect and receives individual care according to their needs. Mum was able to take part in a variety of activities, and her interests and skills were always respected.
Now that Mum has advanced dementia she is receiving care in one of the specialist wings at Springbank. The management of Springbank is excellent; families receive regular communications and individual messages about family members. Throughout the Covid crisis, Springbank has treated families with empathy and adapted to ensure that we could make visits, eg by building a meeting pod in the grounds and facilitating window visits. Carers are always friendly and informative when we call about Mum, and we always feel that our contact is important to them.
The environment of Springbank is excellent. We really appreciate the decor and ambience of the Victorian building.
Excellent.

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Review from Jeff C (Son of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing our much-loved father, who suffers from dementia, into care last year was such a traumatic decision for our family to take.
The search for a care home we would be happy with was not an easy task. The moment we met the manager and her team at Springbank however we knew we had found the right
place for Dad as we felt confident he would have the love and support he needed.
The home itself is very clean and beautifully decorated. We were keen that the place we chose felt as much like "home from home" as possible and we felt the Springbank Care Home gave us that. When you enter the building it is very much like walking into a hotel.
All staff present themselves in such a very friendly and caring way giving us much confidence that Dad is being really well cared for. Nothing has been too much trouble for any of them. Dad often talks to us as if he is in his own home and repeatedly will say how lovely it is. We thank all the staff for all they do.

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Review from Stephanie R (Granddaughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my grandparents moved to Springbank in September 2019 after my grandad suffered a heart attack and my nan couldn’t care for him. Their stay was only meant to last the length of Grandad’s recovery but the service was so excellent every time I asked if they wanted to go home they would say “just
one more week”.
It was a pleasure seeing them gain their social life back with all of the events planned around the home and I could really enjoy spending quality time with them instead of carrying out carer duties.
My grandad sadly passed away in January 2020 but they kindly allowed me to live with my nan the week of my grandad passing, so speaking from personal experience how well every aspect of the home is run. I have seen how quick staff are to react to emergencies and how much heart they have for all of their residents.
When the pandemic hit Springbank adapted phenomenally and I have still been able to visit my nan regularly and see she is continually being well looked after.

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Review from Jill B (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was sadly only in Springbank for 6-weeks, but I could not have wished for a better place for her to stay. The care home itself is like a hotel and spotlessly clean.
The staff are amazing, so caring and friendly. I would like to say a special thank you to two particular staff members, who were
so lovely with my mum and myself, and I felt went above and beyond.
I would definitely recommend Springbank.

Reply from Alethea Morton, Marketing Manager at Springbank Care Home

Thank you for taking the time to leave a review for Springbank Care Home, and for your kind words. We welcome all the feedback we receive about the service, and it is especially pleasing when families tell us that we have provided good care. I'll pass your comments onto the team, who will be delighted with the feedback. Thank you.


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Review from Julia C (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a loved one into a care home, at any point in time, is difficult for the family, and a pandemic certainly adds to that. Following a lengthy hospital stay, Mum was in an assessment centre, where it was deemed that she was no longer able to cope alone, and a care home environment would suit her
needs best. She had memory issues and other specific needs that were seen as problematic by some other establishments, but that was met with nothing but warmth, understanding and positivity on my initial contact with Springbank. I was anxious and apprehensive about how Mum would transition from one care environment to the next and understandably concerned that a home I could really only view ‘on paper’ would meet all of our expectations. I worried unduly. The management 'can do’ attitude, sound advice and absolute efficiency eased the emotional guilt and apprehension and ensured a seamless move. Mum is content, cared for and part of a very happy set-up. I secured the best for my mum.

Reply from Alethea Morton, Marketing Manager at Springbank Care Home

Thank you for taking the time to leave a review for Springbank Care Home, and for your kind words. We welcome all the feedback we receive about the service, and it is especially pleasing when families tell us that we are providing good care. We are so happy that your mum has settled in so well. I'll pass your comments onto the team, who will be delighted with the feedback. Thank you.


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Review from David J (Son of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 21-months of her life as a resident. She died in September 2020. She moved there when life became impossible at home. From day one, the staff, without exception, did their very best to make her as welcome and as comfortable as possible -including the laundry lady. What stands
out is the willingness to allow residents to make decisions about their daily routine. There is no regimentation and residents are treated with great respect and as individual people. Every effort was made to provide entertainment where appropriate.
When medical issues arose appropriate action was taken.
We had regular relatives meetings together with residents and management, where we were encouraged to make suggestions for any improvements.
The building itself is beautiful, spacious and kept spotlessly clean.

Reply from Alethea Morton, Marketing Manager at Springbank Care Home

Thank you for taking the time to leave a review for Springbank Care Home, and for your kind words. We welcome all the feedback we receive about the service, and it is especially pleasing when families tell us that we have provided good care. I'll pass your comments onto the team, who will be delighted with the feedback. Thank you.


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Review from Joanne R (Niece of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springbank is a lovely, welcoming place, which is beautifully decorated, more like a hotel than a care home. But their greatest asset is the staff; they are dedicated and caring, often going above and beyond. I would highly recommend Springbank.

Reply from Alethea Morton, Marketing Manager at Springbank Care Home

Thank you for taking the time to leave a review for Springbank Care Home, and for your kind words. We welcome all the feedback we receive about the service, and it is especially pleasing when families tell us that we are providing good care. I'll pass your comments onto the team, who will be delighted with the feedback. Thank you.


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Review from Barbara D (Respite Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good facility, lovely staff who bent over backwards to help. Nothing was too much trouble.
Food generally of a very good standard.
The room was clean, comfortable and well equipped.
Nice atmosphere with plenty of options to keep occupied.

Reply from Alethea Morton, Marketing Manager at Springbank Care Home

Thank you for taking the time to leave a review for Springbank Care Home, and for your kind words. We welcome all the feedback we receive about the service, and it is especially pleasing when families tell us that we are providing good care. I'll pass your comments onto the team, who will be delighted with the feedback on your experience with us.


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Review from Alistair W (Son of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely well looked after despite the difficulties experienced in 2020.
The kitchen staff are on the ball, serving good quality food.
The care staff are very friendly and encouraging both to my father and myself.
I would not hesitate to recommend Spring Bank.

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Review from Vicky R (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been living at Spring Bank since August 2018 and has been really well looked after by professional and caring staff.
The atmosphere in the home is very welcoming and it is also exceptionally clean and well-decorated. The communal rooms are bright and nicely furnished and the residents'
rooms homely and comfortable. In good weather, there is a beautiful garden to enjoy. Our mum is very happy at Spring Bank and our minds are at rest that she’s in great hands. During this COVID pandemic, the home has been almost COVID-free, but the very few cases have been isolated and everyone is now fine and the home is COVID-free again. The manager and all the staff have worked extremely hard to ensure we could keep in touch with our mum by various means and it’s made things that bit easier for her and for us. Well done to everyone at a Spring Bank and thanks.

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Review from Helen J (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a beautiful setting, beautifully furnished and run by the most dedicated caring fabulous group of friendly people. I cannot express enough how happy our family are that our mum lives there happily. No worries and all her needs catered for daily, staff often going above and beyond their
job roles to make her happy. Thank you from the bottom of our hearts. We fully recommend the home to you.

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Review from Jacqui B (Sister of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

. Ethos of home excellent, person-centred care.
. Holistic activities organised to meet individual variety of needs e.g. visiting a local church for singing lessons has resulted in my sister humming again, it's amazing.
. Staff have very good knowledge of how to relate to a person who is 63 with
early-onset.

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Review from K H (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous careing staff who know all the residents and work hard as a team to meet all the individual needs.

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Review from Chris M (Son of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all at Springbank for the love, care and attention they showed to my mother during the year she was a resident, from her first day, her transfer to the dementia wing and finally to the difficult last days of life.
The Home itself is excellent, with lovely, clean individual rooms,
good, healthy food prepared by an in house chef and an excellent and varied timetable of activities for the residents.
But the most important people are the staff, and the love and care they show to all residents were evident at all times.

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Review from Sue P (Daughter of Resident) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All Mum's family are very pleased with the care she is receiving. Her individual needs were addressed quickly helping her to settle. The surroundings, facilities and cleanliness are outstanding along with imaginative activities, friendly caring staff and good food. The extra mile the carers and kitchen
staff go to makes a big difference. Mum's health and wellbeing have improved, she no longer feels lonely and vulnerable but cared for and safe. I would highly recommend Spring Bank.

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Review from Karen D (Daughter of Resident) published on 25 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the care Mum is receiving at Spring Bank. From the outset, they have gone out of their way to ensure Mum's every need is met.
Lovely room, wonderful environment with all staff approachable and friendly.
Mum has improved so much. Settling in quickly and making friends.
Activities are
varied, friendly and inclusive. Lots of really good ideas and always something for Mum to take part in.
I will continue to happily recommend to family and friends.

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Springbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Springbank Care Home is calculated as follows: ( (86 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Springbank Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 19 Feb 2025

We currently have 1 vacancy on our General Residential Community, and one vacancy on our Dementia Residential Community.


Awards / Recognitions (17)

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Meet the Team (13)

Lisa

Lisa Pickles

Job Title: Registered Manager

Joined: 2021

I joined the Springbank team as the Registered Manager in November 2021.


I come from a background of working in complex mental health and specialist care for those living with dementia. I am truly compassionate about striving for the best possible outcomes for our residents, becoming a central part of our community and continuously improving who we are and what we do.


April

April Howie

Job Title: Deputy Manager

Joined: 2018

I’ve been working at Springbank for the past 6 years, currently working in the Deputy Manager position. I have achieved my NVQ Level 5 in Leadership and Management in Health & Social Care.


My passion is getting to know our residents as individuals and continually looking at how we can improve how we work at Springbank in order to positively improve the lives of our residents, providing them with the care that they deserve.


Jenny

Jenny Newiss

Job Title: Senior Care Lead

Hi, my name is Jenny. I'm a Senior Care Lead here at Springbank Care Home.


I've worked at Springbank for 2 years, having not come from a care background. When I started I wasn't sure how I would find it, but I have found a rewarding career that I love.


I'm proud to have earned 2 promotions whilst at Springbank and look forward to gaining further experience.


Eve

Eve Kelk

Job Title: Head Chef

Joined: 2018

Hello, my name is Eve.


I have been with Spellman Care for over 6 years now, starting in January 2018 as Second Chef. In 2020 I transferred to one of our sister homes for 6 months, in order to gain experience in a nursing home setting. When I transferred back to Springbank, I used the knowledge and skills I had gained to work my way up to the Head Chef role.


I take pride in all aspects of my work, including all the paperwork! I am proud to have been helped by my colleagues to maintain a 5-star food hygiene rating.


I enjoy every part of my role, but I take extra pride in my home baking as I’m a qualified pastry chef.


Alongside my team, I enjoy trying new bakes and recipes and planning food-related themed events for our residents to enjoy.


Lucy

Lucy Hodgson

Job Title: Chef

I started at Springbank originally joining the Domestic Team and progressing to the Care Team. I thoroughly enjoyed caring for our residents. I was offered an opportunity to join the Kitchen Team, and after gaining some experience, found that I really enjoyed the role.


I really enjoy supporting to design of our menus, based upon our residents’ preferences and take pride in the Home’s daily home baking which always goes down a treat! I have a particular interest in texture-modified diets to ensure foods remain both nutritious and appealing.


Sarah

Sarah White

Job Title: Head Housekeeper

Joined: 2017

Hello, my name is Sarah, I'm Head Housekeeper here at Springbank Care Home.


I joined the Springbank team as a domestic when the home opened in 2017, being promoted to Head Housekeeper in 2022.


Prior to working at Springbank, I worked at various local homes in housekeeping, with around 18 years of experience.


I like the challenge of working in care, I like things to be done properly, and I like to present a welcoming and tidy home.


Valerie

Valerie Gildea

Job Title: Activity Coordinator

Joined: 2025

Valerie Gildea | Activity Coordinator


Philip

Philip Hobson

Job Title: Activities Driver

Joined: 2024

Philip Hobson | Activities Driver


Philip

Philip Benson

Job Title: Maintenance Person

Joined: 2025

Philip is our Maintenance Person


Chaimaa

Chaimaa Mokhlis

Job Title: Senior Carer

Hi, my name is Chaimaa. I joined the Springbank team in November 2023. I come from a Healthcare background, having worked as a Registered Nurse previously. I have found my passion in working here, and I am so proud to be part of the team.


Abbie

Abbie Keating

Job Title: Care Assistant

Joined: 2025

Abbie is one of our Care Assistants


Wendy

Wendy Kelk

Job Title: Kitchen Assistant

Wendy is our Kitchen Assistant


Lauren

Lauren Boylan

Job Title: Housekeeping Assistant

Hello, my name is Lauren.


I have worked at Springbank for 6 years now as part of the Domestic Team. It's a pleasure to work with the residents and be part of a lovely home. I really enjoy my job as I get to spend time with the residents and help them where I can, I love learning all about them and their lives.