When you enter the building it is very much like walking into a hotel.
Jeff C (Son of Resident)
The activities are wonderful and varied, and from my experience, the best I've seen in the area
Claire H (Daughter of Resident)
loving going out and about, especially on the new minibus.
Lindsay R (Daughter of Resident)
We accept all forms of funding towards your weekly fee.
Visitors welcome at any time.
Parking is available on-site.
Springbank Care Home has a Review Score of 9.7 (9.685) out of 10, based on 8 reviews in the last 2 years. Over all time Springbank Care Home has 43 reviews.
Review from Kirsty F (Daughter of Resident) published on 8 May 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
The care home itself it like a hotel. No nasty smells, cosy and to hotel standard.
The staff are wonderful and shared many jokes with my mum during her short stay here. She loved the
I cannot thank the staff enough for my mum's last days.
As I work in the sector, Spring Bank care home even exceeded my expectations.
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Review from Karen D (Friend of Resident) published on 4 May 2018
Submitted via Website •
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Overall Experience
2.0 out of 5
We thought mum was in a secure dementia unit but one-night unobserved, mum left her room, walked along a corridor and upstairs and somehow
Although the manager told us mum was welcome to stay permanently, 2 weeks later she told us her room was needed and further respite was unavailable. The manager later said this was because we "had concerns" and the home couldn't meet mum's needs. We'd had no communication about this.
The poor communication and lack of caring made it a very unhappy experience overall. This home isn't prepared to care for those who may have extra needs as dementia sufferers often do, especially as the illness progresses.
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Review from M R (Resident) published on 29 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.7 (9.685) out of 10 for Springbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.885 for Springbank Care Home is calculated as follows: ( (86 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.885
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Springbank Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jan 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 19 Feb 2025
We currently have 1 vacancy on our General Residential Community, and one vacancy on our Dementia Residential Community.
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Job Title: Registered Manager
Joined: 2021
I joined the Springbank team as the Registered Manager in November 2021.
I come from a background of working in complex mental health and specialist care for those living with dementia. I am truly compassionate about striving for the best possible outcomes for our residents, becoming a central part of our community and continuously improving who we are and what we do.
Job Title: Deputy Manager
Joined: 2018
I’ve been working at Springbank for the past 6 years, currently working in the Deputy Manager position. I have achieved my NVQ Level 5 in Leadership and Management in Health & Social Care.
My passion is getting to know our residents as individuals and continually looking at how we can improve how we work at Springbank in order to positively improve the lives of our residents, providing them with the care that they deserve.
Job Title: Senior Care Lead
Hi, my name is Jenny. I'm a Senior Care Lead here at Springbank Care Home.
I've worked at Springbank for 2 years, having not come from a care background. When I started I wasn't sure how I would find it, but I have found a rewarding career that I love.
I'm proud to have earned 2 promotions whilst at Springbank and look forward to gaining further experience.
Job Title: Head Chef
Joined: 2018
Hello, my name is Eve.
I have been with Spellman Care for over 6 years now, starting in January 2018 as Second Chef. In 2020 I transferred to one of our sister homes for 6 months, in order to gain experience in a nursing home setting. When I transferred back to Springbank, I used the knowledge and skills I had gained to work my way up to the Head Chef role.
I take pride in all aspects of my work, including all the paperwork! I am proud to have been helped by my colleagues to maintain a 5-star food hygiene rating.
I enjoy every part of my role, but I take extra pride in my home baking as I’m a qualified pastry chef.
Alongside my team, I enjoy trying new bakes and recipes and planning food-related themed events for our residents to enjoy.
Job Title: Chef
I started at Springbank originally joining the Domestic Team and progressing to the Care Team. I thoroughly enjoyed caring for our residents. I was offered an opportunity to join the Kitchen Team, and after gaining some experience, found that I really enjoyed the role.
I really enjoy supporting to design of our menus, based upon our residents’ preferences and take pride in the Home’s daily home baking which always goes down a treat! I have a particular interest in texture-modified diets to ensure foods remain both nutritious and appealing.
Job Title: Head Housekeeper
Joined: 2017
Hello, my name is Sarah, I'm Head Housekeeper here at Springbank Care Home.
I joined the Springbank team as a domestic when the home opened in 2017, being promoted to Head Housekeeper in 2022.
Prior to working at Springbank, I worked at various local homes in housekeeping, with around 18 years of experience.
I like the challenge of working in care, I like things to be done properly, and I like to present a welcoming and tidy home.
Job Title: Activity Coordinator
Joined: 2025
Valerie Gildea | Activity Coordinator
Job Title: Activities Driver
Joined: 2024
Philip Hobson | Activities Driver
Job Title: Maintenance Person
Joined: 2025
Philip is our Maintenance Person
Job Title: Senior Carer
Hi, my name is Chaimaa. I joined the Springbank team in November 2023. I come from a Healthcare background, having worked as a Registered Nurse previously. I have found my passion in working here, and I am so proud to be part of the team.
Job Title: Care Assistant
Joined: 2025
Abbie is one of our Care Assistants
Job Title: Kitchen Assistant
Wendy is our Kitchen Assistant
Job Title: Housekeeping Assistant
Hello, my name is Lauren.
I have worked at Springbank for 6 years now as part of the Domestic Team. It's a pleasure to work with the residents and be part of a lovely home. I really enjoy my job as I get to spend time with the residents and help them where I can, I love learning all about them and their lives.
