Straven House Care Home

Queens Road, Ilkley LS29 9QL
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27 Reviews
  • Straven House Care Home, Ilkley
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Care Provided by Straven House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adam Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Straven House Care Home Reviews (27)

Total of 27, showing 1-20

Over all time Straven House Care Home has 27 reviews.

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  • 20
  • 7
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27
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27

Review from Tina H (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Straven House for two years now, recently becoming frailer and requiring palliative care. The staff are all very attentive, often popping in just to chat with her. The senior staff are very proactive and ensure families are kept fully informed and involved, even through the Covid epidemic,
they made every effort to facilitate visits wherever possible and excellent communication methods when it wasn't. It is a small home, which enables a cosy family feel whenever I visit. I am very happy with the care Mum receives.

Reply from Tracey Holroyd, Company chair at Straven House Care Home

Thank you for taking the time to publish a review for your Mum; we really appreciate it. We are delighted that you are happy with the care that your Mum receives.


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Review from John I (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been at Straven House for a few weeks but she is already happy and feeling at home. The staff are professional yet friendly and obviously care for their guests.

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Review from Ken L (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I do not visit Mother very regularly, it is clear to me that she is very well looked after and there are always attentive and kind staff on hand to help.
The effort made by the home for her recent 100th birthday was above and beyond the call of duty.
Finally, it does not feel (or smell)
like an institution - it is home.

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Review from Simon F (Son-in-law of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family cannot be more grateful for the care received by my mother in law. The staff are gentle, considerate and patient. In the last weeks of her life, they helped maintain her dignity and showed constant kindness to both her and us. We would unreservedly recommend Straven House.

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Review from R N (Husband of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my involvement with Straven House, to date, has been limited to a short period of daycare for my wife, I will certainly put it at the top of my list of care homes, should it become necessary for her to need day and/or residential care in the future. I was extremely impressed with all aspects
of the care provided, the home itself, especially the staff. They were all friendly, polite, helpful and caring in every way. I would have no hesitation in recommending this home to friends or relatives.

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Review from David L (Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very pleasant week's respite. I had a very enjoyable stay. I have now stopped there on two occasions. The staff were excellent, friendly and supportive. The room and home are very pleasant. The home has a good situation with views over Ilkley. The food and general support was very good.

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Review from Linda L (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home now for about twenty months. The care she has received has been exemplary.
The staff are kind, caring and clearly doing a job which for them is vocational.
Whenever I visit the home, I am always made to feel very special. The staff all take an active interest in both
my mother and myself. I have nothing but praise for the excellent work they do for both the residents and the visitors.

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Review from A W (Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable. Good staff. Well cared for, 10 days stay.

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Review from R H (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring, going out of their way to help with a homely feel.

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Review from Jacqueline F (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Straven to be a caring and friendly place. Those who work there, at all levels, show patience and empathy. Mum is settled and feels safe. We are very grateful for all the kindness shown.

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Review from Judi B (Friend of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean, warm and comfortable. The staff are kind and caring and always on hand to talk to.

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Review from A S (Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been here six months, after just over two years in another care home. The same problem arises, staffing the homes.
You just get used to someone, when away they go!
Staff need more pay, for what they do for us and believe me, they do put themselves out for us!
Of course, we do pay enough
to be in care!
The menus, to me, need more variety in general.

Reply from Clare Sheehan, Care Advisor at Straven House Care Home

Thank you for your review. We appreciate all feedback as this allows us to improve our services where required. The home has recently recruited into vacant hours; it is very much our aim to retain our staff but unfortunately, this can create a high turnover when staff do leave. Staff will leave for a variety of reasons, be it personal, career change or advancement, relocation, etc. Thank you for your kind comments about the staff at the home, they do work hard to provide good kind care to our Residents and we are very proud of them. We aim to offer a variety of meals and options and we are certainly happy to cater to other choices our Residents may have.


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Review from Stephen P (Son of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last year being cared for by the staff at Straven House. I cannot fault the care my mother received. The staff were professional and diligent but above all else caring. I cannot thank them enough for making her final year comfortable. A lovely place and lovely people.

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Review from Rita C (Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very content with all the care I receive. Doctors opinions and visits and district nurses are always sorted quite quickly.

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Review from Christine B (Respite Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have recently been to Straven House for a short period of respite care. This is the second time I have stayed while my family went on holiday. The staff are kind, caring and very professional. I had a pleasant, comfortable room and the food was excellent. There are activities on most days of you wish
to join in, I sat in a quiet room and read. I would go again if ever I needed to. I liked the calm atmosphere.

Reply from Jayne Duck, Customer Services Administrator at Straven House Care Home

Thank you for your review. So glad that you enjoyed your stay with us and hope too see you again some time.


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Review from J G (Daughter-in-law of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, helpful and efficient. The home is clean and safe.

Reply from Simone Berkeley, Customer Service Advisor at Straven House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Cathy C (Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Straven House for some respite care because I was struggling to cope alone at home as a result of various health issues.


Since my arrival, I have been very impressed by the standard of care. I do not need personal care in that I am mobile and in full command of mental faculties.


I do,

however, value greatly the fact that physical support is there if I need it. In the meantime, I cannot comment too highly on the emotional support, encouragement and kindness that I have received from all members of staff.


They work tirelessly and selflessly for long hours and always with a willing smile and an attitude of 'can do'.


This is to their credit and I applaud each and every one of them.


My recovery is complex but I do know that without my dear friends here at Straven House I could not have made the progress that I have.


In time, I will leave the home - hopefully, to return to independent living - but I will always owe a huge debt of gratitude to the team at Straven.


Reply from Simone Berkeley, Customer Service Advisor at Straven House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the help and support provided, We appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team


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Review from R J (Son of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good clean home with a good number of activities to keep residents occupied. All staff are friendly and welcoming at all times, and good communications with residents and family members. The manager is hard working and shows great are skills. Food menu good and smells great.

Reply from Emily Wilson, Customer Service Administrator at Straven House Care Home

Thank you so much for your review, we really appreciate it. I am pleased to hear that you are happy with our Straven House Care Home, I will feed back your comments to the home manager. The Bupa Customer Care Team.


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Review from C M (Niece of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident is well supported and cared for, staff helpful and friendly. I feel, however, that there should be more staff. I asked that for example; to give the resident the opportunity for a bath or shower every day and this is difficult due to staff/resident ratio.


Also feel that costs do not allow

for time away from home. Too tightly regulated. For example; having to be away for 7 days consecutively at our 40k per year some flexibility could be actioned.

Reply from Emily Wilson, Customer Service Administrator at Straven House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from John L (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mother moved into Straven House, the staff have always been extremely helpful and supportive. The care which my mother is receiving is excellent. She and the other residents always appear well-dressed and well cared for. The staff are always on hand to attend to resident's needs.

Reply from Emily Wilson, Customer Service Administrator at Straven House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Straven House Care Home

What types of Care is Straven House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Straven House Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Straven House Care Home have?

There are 24 Single Rooms.

What are the Facilities & Services at Straven House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Straven House Care Home to the centre of Ilkley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.