Willow Bank Care Home has a Review Score of 8.9 (8.944) out of 10, based on 7 reviews in the last 2 years. Over all time Willow Bank Care Home has 26 reviews.
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Date Published
26
6
6
7
19
Reviewer Connection to Willow Bank Care Home
11
7
5
1
1
1
Overall Experience
18
7
1
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Date Published
26
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Review from Philip R (Son of Resident) published on 28 January 2025
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Overall ExperienceOverall Experience5.0 out of 5
Our mother was at Willow Bank for just 11 months. During that time the care she received was excellent. Nothing was too much trouble for the carers. The senior carers were always up to date with Mum's health care issues and able to brief us when we called in. They also rang us promptly whenever there
was a health issue. Unfortunately Mum's health deteriorated in her final months and she needed much more help and attention. Despite this increase in care needs there was no drop in the quality of the care. When Mum passed away, just before Christmas, the staff gave us all the time, support and care to say our goodbyes. Thank you Willow Bank.
Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home
Thank you for the heartfelt review of Willow Bank. We are so pleased that we could make your mum comfortable and content in the last months of her life, we would like to offer you our deepest condolences on her passing. Thank you for being part of our family at Willow Bank and thank you again for the warm words of recognition for the team. We appreciate it, please do not hesitate to visit us you are always welcome.
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Review from Mervyn G (Son of Resident) published on 13 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
It is very good. Staff are very welcoming and will always be there to talk to when you need a word. The food is very good.
Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home
Thank you for taking the time to tell us how we are doing. We are so thrilled you are comfortable and settled with us and are enjoying your stay. We are grateful for the feedback, the team will be delighted to hear your warm words of recognition, especially our Chef. Have a lovely day and thank you again.
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Review from J W (Daughter of Resident) published on 13 December 2024
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Overall ExperienceOverall Experience4.0 out of 5
Mum has been ill over the last month or so. Her care at Willow Bank has been fantastic due to the kind, caring staff of which some go above and beyond to cater for her needs. Well done Willow Bank. Couldn't wish for a better place for my mum and staff couldn't be nicer.
Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home
Thank you for taking the time to review Willow Bank so highly. We are comforted to know that you are happy with your mum's care here at Willow Bank. We are saddened to hear that she is not feeling her best and would like you to let us know if there is anything else we can do for her. Thank you for the kind words of recognition for the team and we hope to see you again soon. Have a lovely day.
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Review from James K (Resident) published on 6 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
My experience since arriving here has been very good to excellent at times. The staff have always been attentive to my needs, and listening to other residents, their experience does not seem to be any different.
Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home
Thank you for sharing your feedback with us and letting us know how we are doing here at Willow Bank. We appreciate you taking the time to review us and are thrilled you are enjoying your time with us. Have a great day.
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Review from Susan W (Resident) published on 6 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
On the whole I have enjoyed living here, they look after you well and are very friendly, especially the daytime staff, but I have no complaints about anybody.
Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home
Thank you for reviewing Willowbank so highly. We are thrilled you are enjoying your time with us and are happy with our team and the care we provide. Have a wonderful day. Thank You.
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Review from A T (Daughter of Resident) published on 24 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
All staff approachable, friendly, however there are a handful of staff who go above and beyond to ensure Mum is cared for to a high standard.
Her room is excellent however we provided the wallpaper, bed and carpets. Food could be better however they do try and accommodate the best they can.
Willowbank
would improve by providing better facilities and would help residents if more entertainment was provided.
Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home
Thank you for taking the time to review Willow Bank so highly. We appreciate your honest feedback and will use your suggestions in our continued effort to improve our services to the benefit of our residents and their loved ones. We are thrilled you are happy with the level of care and support we are able to offer your mum. We hope to see you again soon.
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Review from S W (Daughter of Resident) published on 21 February 2024
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Overall ExperienceOverall Experience5.0 out of 5
The staff have created a most wonderful, family-feel atmosphere and there is always laughter and smiles amongst all the staff. They are always willing to assist and I feel I have made new friends amongst them. The patience and empathy they feel for their residents is evident. I would recommend Willow
Bank to anyone.
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Review from R D (Son of Resident) published on 14 February 2023
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Overall ExperienceOverall Experience4.0 out of 5
Both my parents went into the home in August 2020, the first married couple. Covid was a big factor early on. Excellent care from all staff. They made one room a bedroom and the other a sitting room. Very good.
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Review from Annmarie R (Daughter of Resident) published on 23 April 2022
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Overall ExperienceOverall Experience5.0 out of 5
My mum went into Willow Bank in February 2022 after being in hospital for 5 weeks. She had lost two stone in weight in the prior 2 months due to illness. She was uncommunicative and wasn't eating. Since she has been at Willow she has put on all the weight she has lost, she is communicating and socialising
and is happy again. Prior to being in hospital, Mum lived on her own and it became clear she could no longer carry on this way. The staff at Willow have helped both our mum, myself and my brother come to terms with her needing more help and they have been very helpful and kind. The premises are spotless and mum is kept clean and pots of cappuccino are provided at regular times during the day and during meal times. The staff are all friendly and there are lots of events happening to keep Mum busy when she wants to mix. They also put pictures on the Facebook page which I can share with other family members which have put all their minds at rest.
Reply from Emma, Home Manager at Willow Bank Care Home
Thank you so much for your kind review. We are delighted that you are happy with the care your mum has received since being in Willow Bank and you can notice such positive change in her, we know how scary it can be to adapt to such change and we are glad we have made this process a happy one.
We are happy to learn that the posts on Facebook are helpful and can be used to share with other family members, this was our thinking when creating the page and are thrilled that social media can be used in such a positive way.
It is a pleasure to be caring for your mum!
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Review from M H (Resident) published on 6 August 2021
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Overall ExperienceOverall Experience5.0 out of 5
In the eleven years I have been here, I have been very happy.
Reply from Emma Fitton, Home Manager at Willow Bank Care Home
Hi M H, what a lovely thing to say. It is a privilege to work in your home and help look after you. Thank you so much for this review.
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Review from Geraldine M (Daughter of Resident) published on 19 July 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mum went in the care home this year and in my opinion the standard of care of my mum is amazing, she is always kept clean and tidy mum looks well cared for. I'm very happy the staff is very good with mum and always helpful. So overall I'm happy mum is staying there.
Reply from Emma Fitton, Home Manager at Willow Bank Care Home
Thanks so much for your review. Providing peace of mind for families that their loved ones are happy and well looked after is something the team strives for at Willow Bank. So your kind words mean a great deal to us.
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Review from Gillian B (Daughter of Resident) published on 21 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mum is a fairly new resident at Willow Bank, unfortunately, she had to be admitted to hospital 3 times, within the first 3 weeks of her stay. However, the staff were very observant and assessed her needs immediately. On her discharge, she has been very well looked after and is now settling in nicely.
The staff have been very helpful and kind to mum. I am able to take my 2 little doggies when I visit and this brings pleasure, not only to my mum but residents and staff alike. The newly refurbished room is lovely and the food looks delicious. I can't recommend Willow Bank enough! Thank you.
Reply from Emma Fitton, Home Manager at Willow Bank Care Home
Thank you so much for your review. The team and I are so grateful that you chose Willow Bank for your mum's care and we look forward to her being able to continue to settle in and to get to know you all. We really appreciate your recommendation as well.
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Review from Linda G (Daughter of Resident) published on 17 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
I feel good in knowing my dad is being well cared for as I can't physically do it. The staff are very pleasant.
Reply from Emma Fitton, Home Manager at Willow Bank Care Home
Thank you so much for your kind review. Providing quality care for our residents and peace of mind for their loved ones is what we are all about so your words are greatly appreciated. Thank you.
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Review from Malcolm G (Husband of Resident) published on 17 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
Since my wife has been in Willow Bank, I have found all the staff to be caring and highly competent.
Reply from Emma Fitton, Home Manager at Willow Bank Care Home
Thank you for your kind review. The team and I really appreciate it.
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Review from M H (Resident) published on 17 June 2021
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Overall ExperienceOverall Experience4.0 out of 5
I've been a resident in Willow Bank Care Home for two years. The staff are kind and helpful. The facilities are good. There is a wide range of activities; something different to do every day.
Reply from Emma Fitton, Home Manager at Willow Bank Care Home
Thank you for your review. The team and I feel privileged to be able to provide care for you and it means a great deal to us that you are happy at Willow Bank.
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Review from R D (Resident) published on 8 June 2021
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Overall ExperienceOverall Experience4.0 out of 5
Well looked after. Accommodation is very good.
Reply from Emma, Home Manager at Willow Bank Care Home
My team and I at Willow Bank really appreciate you taking the time to complete this review and for your kind words. Thank you.
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Review from J B (Daughter of Resident) published on 6 June 2021
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Overall ExperienceOverall Experience4.0 out of 5
They have been very supportive throughout these difficult times - with Covid-19 - it is very safe here. My mum is content living here. Unfortunately, my dad became terminally ill very suddenly, and spent his final two weeks in Willow Bank with Mum - his care was excellent. The staff were very caring
and supportive toward him, Mum and our family. Thank you!
Reply from Emma Fitton, Home Manager at Willow Bank Care Home
Thank you for your review. Your kind words mean the world to the team and me, particularly after what has been a very difficult year. We are very glad that you have confidence that your mum is safe and content. We will continue to provide her with the best care possible. Thanks and take care.
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Review from A M (Son of Resident) published on 18 May 2021
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Overall ExperienceOverall Experience4.0 out of 5
I've noticed an improvement in Mum's mood. She seems really happy and content since moving to Willow Bank. The staff are great with her. It has also helped me to cope better with her condition.
Reply from Emma Fitton, Home Manager at Willow Bank Care Home
Dear Andrew, thank you for your kind words. The team and I are very glad to have been able to support you and your mum and give you the peace of mind you deserve. Take care.
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Review from Adam G (Son of Resident) published on 18 May 2021
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Overall ExperienceOverall Experience5.0 out of 5
The staff are some of the nicest people I have met. They are kind and totally professional towards the patients and are polite and extremely helpful with my family when we come to visit my mother. I would recommend Willow Bank nursing home to everyone. Thanks for everything you do for my mum and our
family.
Reply from Emma Fitton, Home Manager at Willow Bank Care Home
Dear Adam, thank you ever so much for taking the time to write this review. Your kind words mean the world to everyone at Willow Bank and we really appreciate your recommendation. Thanks again.
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Review from Denise B (Granddaughter of Resident) published on 29 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
My grandma felt really at home at Willow Bank. The care staff all show compassion and treat the residents with dignity at all times. Throughout the pandemic, I have felt confident that she was looked after well and that staff did their utmost to provide excellent care in difficult circumstances. The
regular activity programme kept her engaged when she was well enough to participate and it was lovely seeing her photos on the website taking part. I can’t thank the staff enough for the way they took care of her, as she passed away.
Reply from Emma Fitton, Home Manager at Willow Bank Care Home
Hi Denise, thank you ever so much for taking the time to write a lovely review, particularly at this sad time. It was a privilege to look after your mum and it means a great deal that the team helped you to find some comfort and peace of mind, especially during the uncertainty of the last year. Thanks again and take care.
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Current Review Score: 8.9 (8.944)
Overview of Review Score
The Review Score of 8.9 (8.944) out of 10 for Willow Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.651 for Willow Bank Care Home is calculated as follows:
(
(59 Excellents x 5)
+
(19 Goods x 4)
+
(5 Satisfactorys x 3)
)
÷ 83 Ratings = 4.651
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.293 Points relating to the number of positive Reviews for Willow Bank Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
= 3.7
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 59 registered maximum number of service users is 11.8. 7 Positive Reviews ÷ 11.8 = 0.593
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 9 Aug 2019
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Emma does a tremendous job of guiding and encouraging her team to provide quality, person-centered care for our residents in Willow Bank Care Home.
Her compassion and care helps ensure her residents are as happy and content as they are well looked after and that Willow Bank is a great place for residents to live and for our staff to work.
Deborah Stewart
Job Title: Activities Coordinator
My name is Deborah and I am a full-time Activities Coordinator at Willow Bank.
I have more than 30 years experience of working in various care settings and I have achieved my N.V.Q. Level 4 in Health and Social Care.
I plan a variety of activities that are person-centered and are of the resident's preferred choice. I like to include activities that provide mental stimulation, social inclusion and that promote self-confidence.
Something I have found particularly rewarding is the link we have established with our local Primary School through the Linking Programme. This has led to intergenerational activities being organised which both the pupils from the school and the residents enjoy. It has been really special for our ladies and gents to keep in touch with the youngsters during Covid and lockdown.
I also plan regular theme days for which I encourage residents to participate and make some of the decorations and help with some of the planning.
It gives me great job satisfaction to see that the activities we provide at Willow Bank provide the residents with a fulfilling and happy life.
Darren Reilly
Job Title: Activities Coordinator
My name is Darren and I am the activities coordinator at Willow Bank, I work part-time alongside Debbie, our full-time activities coordinator. As well as working part-time I study a Law Degree at university in Leeds.
I have worked at Willow Bank for the past 4 years, a time that I have greatly enjoyed in my role as Activities Coordinator. My role includes planning and preparing daily activities that the residents take part in from Bingo, Quiz's, Gardening, day trips etc.
I enjoy organising and taking part in the different activities that we plan for our residents to ensure that the residents are able to live more active lives and able to keep their minds occupied.
One of the things I most enjoy is being able to take the residents on various trips out so that the residents can relive former past times be it visiting a museum, going to the countryside, visiting the park, or simply going for coffee.
It is great to see the enjoyment that our residents get out of the activities we plan.
Frequently Asked Questions about Willow Bank Care Home
What types of Care is Willow Bank Care Home registered for?
Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Willow Bank Care Home provide?
Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does Willow Bank Care Home have?
There are 59 Single Rooms.
What are the Facilities & Services at Willow Bank Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Willow Bank Care Home to the centre of Bradford?
2.8 mile(s) as the crow flies, distance by road may be significantly further.
