Willow Bank Care Home

Bell Dean Road, Allerton, Bradford BD15 7WB
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8.9 26 Reviews
  • Willow Bank Care Home, Bradford
Willow Bank Care Village a private care home in Allerton, Bradford.

It provides individual quality healthcare for the elderly.

The home has 59 single bedrooms which are all en-suite as well as four assisted bathrooms and two assisted shower rooms.

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Care Provided by Willow Bank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Fitton (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Willow Bank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,050
    • Self-Funded Residential Dementia Care £1,050 – £1,100
    • RESPITE Self-Funded Residential Care £1,050 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,148
  • (these prices are only a guideline, please contact Willow Bank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Willow Bank Care Home Reviews (26)

Total of 26, showing 21-26
8.9

Willow Bank Care Home has a Review Score of 8.9 (8.944) out of 10, based on 7 reviews in the last 2 years. Over all time Willow Bank Care Home has 26 reviews.

Overall Experience

  • 18
  • 7
  • 1
  • 0
  • 0

Date Published

26
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19

Review from M R (Son of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round. Professional, compassionate and reassuring.

Reply from Emma Fitton, Home Manager at Willow Bank Care Home

Thanks so much for taking the time to review Willow Bank Care Home. The team and I really appreciate your kind words and support, especially during these difficult times. Take care.


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Review from Z P (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident at Willow Bank, Bradfield from 01.07.2019 until her passing on 03.11.2020. Mum had dementia and was 91 years old. All staff were warm and friendly while remaining professional. Mum loved the activities, entertainment, staff and meals provided by the home.
I personally witnessed
how staff treated Mum and other residents with love, dignity and patience while visiting Mum I was also treated with the same. All staff were very welcoming and accommodating. The final few days with Mum, staff were a constant comfort this is when their experience came through for both Mum and myself doing their utmost to make Mum and I as comfortable as possible. Many thanks to all.

Reply from Emma Fitton, Home Manager at Willow Bank Care Home

Thank you so much for taking the time to write this review. It was a privilege to be able to look after your mum and kind words are much appreciated, particularly at this sad time. Thanks again and take care.


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Review from B G (Wife of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall conditions and treatment are very good. However there are inconsistencies and carers are mostly kind and helpful, apart from the occasions when the carers are seldom around. It would be more appropriate if there were more staff or a bit more attention to the clients' comfort. However, every
member of care home staff here has taken great care of clients during lockdown - a very trying time for relatives too.

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Review from Carole C (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is really good. Mum is well looked after and her room is always clean. Good care when mum is not well. We are well informed of everything to do with health problems. So far so good no problem with COVID-19. Thank you so very much.

Reply from Emma Fitton, Home Manager at Willow Bank Care Home

Hi Carole, the team and I really appreciate you taking the time to write this lovely review. Now more than ever, we are working hard to provide the best care and to make sure there is no extra stress for their families. Thank you and take care.


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Review from Vivienne W (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Willow Bank. They re very good with mum in all aspects. They have a good sense of humour with her and are kind. Her bedroom is just right and homely and kept very clean. The staff are very friendly and keep us informed about all things. I would be happy to stay there.

Reply from Emma Fitton, Home Manager at Willow Bank Care Home

Dear Vivienne, thank you ever so much for taking the time to review our home. Our team is committed to making sure our residents are well cared for, safe and happy. The fact that you would be happy to be a resident is the best recommendation we could hope for. Thanks again.


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Review from Glynn (Son of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At 91 years old, Mum entered this wonderful care home in February 2018, suffering dementia and recovering from a broken hip and leg, sustained during a fall four weeks earlier. She arrived frail, in pain, distressed, confused and lacking her usual appetite for food and life.


Within four weeks her

transformation was remarkable, thanks to the excellent care and nursing staff. She has continued her improvement and is now happy, secure, feels safe, is entertained, has a healthy appetite and within her dementia limitations, enjoys life again. Staff and facilities at this care home are 1st rate. I can not praise them enough.

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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Willow Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Willow Bank Care Home is calculated as follows: ( (59 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 83 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.293 Points relating to the number of positive Reviews for Willow Bank Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 7 Positive Reviews ÷ 11.8 = 0.593

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Emma

Emma Fitton

Job Title: Home Manager

Emma does a tremendous job of guiding and encouraging her team to provide quality, person-centered care for our residents in Willow Bank Care Home.
Her compassion and care helps ensure her residents are as happy and content as they are well looked after and that Willow Bank is a great place for residents to live and for our staff to work.


Deborah

Deborah Stewart

Job Title: Activities Coordinator

My name is Deborah and I am a full-time Activities Coordinator at Willow Bank.
I have more than 30 years experience of working in various care settings and I have achieved my N.V.Q. Level 4 in Health and Social Care.
I plan a variety of activities that are person-centered and are of the resident's preferred choice. I like to include activities that provide mental stimulation, social inclusion and that promote self-confidence.
Something I have found particularly rewarding is the link we have established with our local Primary School through the Linking Programme. This has led to intergenerational activities being organised which both the pupils from the school and the residents enjoy. It has been really special for our ladies and gents to keep in touch with the youngsters during Covid and lockdown.
I also plan regular theme days for which I encourage residents to participate and make some of the decorations and help with some of the planning.
It gives me great job satisfaction to see that the activities we provide at Willow Bank provide the residents with a fulfilling and happy life.


Darren

Darren Reilly

Job Title: Activities Coordinator

My name is Darren and I am the activities coordinator at Willow Bank, I work part-time alongside Debbie, our full-time activities coordinator. As well as working part-time I study a Law Degree at university in Leeds.


I have worked at Willow Bank for the past 4 years, a time that I have greatly enjoyed in my role as Activities Coordinator. My role includes planning and preparing daily activities that the residents take part in from Bingo, Quiz's, Gardening, day trips etc.
I enjoy organising and taking part in the different activities that we plan for our residents to ensure that the residents are able to live more active lives and able to keep their minds occupied.
One of the things I most enjoy is being able to take the residents on various trips out so that the residents can relive former past times be it visiting a museum, going to the countryside, visiting the park, or simply going for coffee.
It is great to see the enjoyment that our residents get out of the activities we plan.