Services such as hairdressing, chiropody, opticians, dentists, and escorts are not included as part of the fee. However, depending on individual cirmcumstances some clients may be eligible for free treatment based on the benefits they may receive.
Lee Mount Care Home has a Review Score of 9.8 (9.835) out of 10, based on 15 reviews in the last 2 years. Over all time Lee Mount Care Home has 42 reviews.
Review from T M (Son of Resident) published on 24 February 2025
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Reply from Safina Munir, Registered Manager at Lee Mount Care Home
Thank you T for your kind words. We are truly grateful you took the time to share your experience. We will share the positive feedback with the staff team.
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Review from Louise D (Daughter of Resident) published on 24 February 2025
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Review from Maureen M (Daughter of Resident) published on 21 February 2025
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Reply from Safina Munir, Registered Manager at Lee Mount Care Home
Thank you for your kind words Maureen and thank you for taking the time to complete the review. It is much appreciated by us all at Lee Mount Care Home
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Review from C W (Sister of Resident) published on 21 February 2025
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Review from Duncan R (Son of Resident) published on 3 October 2024
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Reply from Safina Munir, Registered Manager at Lee Mount Care Home
Thank you for the lovely feedback it is much appreciated.
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Review from T R (Son of Resident) published on 3 October 2024
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Reply from Safina Munir, Registered Manager at Lee Mount Care Home
Thank you for taking the time to share your feedback. We truly value your input and are grateful for your honest thoughts.
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Review from B M (Daughter of Resident) published on 1 October 2024
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Reply from Safina Munir, Registered Manager at Lee Mount Care Home
Thank you for your wonderful feedback. We're so glad to hear that you're pleased with the care. It's truly rewarding to know our efforts are making a difference.
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Review from Tom H (Grandson of Resident) published on 30 September 2024
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Reply from Safina Munir, Registered Manager at Lee Mount Care Home
Thank you for your kind feedback. We are happy to hear that you're satisfied with the service, and it's wonderful to know that our team's efforts have had a positive impact.
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Review from Paul G (Resident) published on 1 February 2024
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Review from J B (Daughter-in-law of Resident) published on 3 January 2024
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Review from M M (Daughter of Resident) published on 3 January 2024
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Review from G B (Son of Resident) published on 13 December 2023
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Reply from Safina Munir, Registered Manager at Lee Mount Care Home
Thank you for the lovely feedback it is much appreciated.
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Review from S B (Daughter of Resident) published on 13 December 2023
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Review from M R (Son of Resident) published on 12 December 2023
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Reply from Safina Munir, Registered Manager at Lee Mount Care Home
Thank you for your kind words, it means a lot to us all at the service. Thank you for your continued support.
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Review from G J (Daughter of Resident) published on 12 December 2023
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Reply from Safina Munir, Registered Manager at Lee Mount Care Home
Thank you for your lovely words, it is much appreciated by all the team.
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Review from R G (Daughter of Resident) published on 20 January 2023
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Review from J P (Son of Resident) published on 20 January 2023
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Review from Janet R (Daughter of Resident) published on 11 January 2023
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Review from V G (Daughter of Resident) published on 10 January 2023
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Review from C M (Daughter-in-law of Resident) published on 4 April 2022
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The Review Score of 9.8 (9.835) out of 10 for Lee Mount Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.835 for Lee Mount Care Home is calculated as follows: ( (151 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 176 Ratings = 4.835
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lee Mount Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Dec 2019
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Job Title: Registered Manager/Director
Joined: 2015
My parents owned a struggling care home for 15 years. I joined 8 years ago with no experience to help turn it around.
I fell in love with the work and built great relationships with residents and coworkers. Leading the service allowed me to use my creative skills and contributed to our success. It’s been the best decision of my life
Job Title: Registered Manager
Joined: 2005
I was looking after my mum and this made me want to care for others. I was also interested in mental health nursing. At Lee Mount we provide EMI care, this would have been a stepping stone in that direction, but since being here I’ve not looked back.
Job Title: Care Manager
Joined: 2019
I’m naturally a very caring person, I also want to contribute to the client's quality of life and specifically be part of improvements to their well-being positively. I always want the residents and relatives to feel supported, I enjoy being able to do this and build positive relationships
Job Title: Team Leader
Joined: 2018
At the time it was a job I was young, I stuck at it because I enjoy ensuring that I can keep supporting people with their independence and I also learnt that I enjoy providing good end-of-life care.
Job Title: Activities Manager
Joined: 2021
I work in care because I’ve always needed to help others and improve their quality of life, I like to see the difference I’m making and make new friends and relationships. My work family are like a second family to me.