Services such as hairdressing, chiropody, opticians, dentists, and escorts are not included as part of the fee. However, depending on individual cirmcumstances some clients may be eligible for free treatment based on the benefits they may receive.
Lee Mount Care Home has a Review Score of 9.8 (9.835) out of 10, based on 15 reviews in the last 2 years. Over all time Lee Mount Care Home has 42 reviews.
Review from Gill J (Daughter of Resident) published on 29 March 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David G (Son of Resident) published on 25 March 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen B (Son of Resident) published on 18 March 2022
Submitted via Website •
Report
Reply from Manjinder (Boo) Dhiman, Registered Manager at Lee Mount Care Home
Thank you for your ongoing support and we appreciate you kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Daughter of Resident) published on 8 March 2022
Submitted via Website •
Report
Reply from Manjinder (Boo) Dhiman, Registered Manager at Lee Mount Care Home
Thanks for your kind words we really do appreciate it. We’re so happy that you and your mum are happy with the service and couldn’t thank you enough for taking the time to do a review for us.
Thank again
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth E (Daughter of Resident) published on 8 March 2022
Submitted via Website •
Report
Reply from Manjinder (Boo) Dhiman, Registered Manager at Lee Mount Care Home
Thanks for your kind words we really do appreciate it. We try to do our best in anyway we can to make sure people using the service and their families are happy with the service we provide and all the specific things you have said has really made our day because its really captured what we try to do. We also really appreciate the support for the service over the years and your contribution to your mums care which is so important for a positive care experience. Thanks again for taking the time out to complete this review it means the world to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janice P (Daughter of Resident) published on 8 March 2022
Submitted via Website •
Report
Reply from Manjinder (Boo) Dhiman, Registered Manager at Lee Mount Care Home
Thank you for your kind words it really is appreciated. It seems together we have been able to provide the best possible care for your mum.We are so happy to see your mum enjoying life at Lee Mount, its really been fantastic so far and we do really appreciate your valuable input which has been crucial for us to enable a positive care experience. So thanks again and we really do appreciate you taking the time to complete this review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hazel R (Daughter of Resident) published on 8 March 2022
Submitted via Website •
Report
Reply from Boo, Registered Manager at Lee Mount Care Home
Thank you for your kind words we do really appreciate your feedback and taking the time to complete this review. We try our best to provide the best quality care possible and we love to get recognition for what we do for the people who live and work within the service. Thanks again and we really do appreciate all of your support and involvement with Lee Mount.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debra W (Daughter of Resident) published on 10 March 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kate G (Granddaughter of Resident) published on 19 February 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eileen G (Daughter of Resident) published on 12 February 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lindsay H (Niece of Resident) published on 4 February 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth E (Daughter of Resident) published on 3 February 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter H (Son of Resident) published on 2 February 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Leanne V (Daughter of Resident) published on 2 February 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Adrian S (Son of Resident) published on 2 February 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara H (Friend of Resident) published on 18 October 2019
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andy H (Son of Resident) published on 8 August 2019
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gail (Niece of Resident) published on 5 August 2019
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Malcolm N (Son of Resident) published on 5 August 2019
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marc S (Son of Resident) published on 2 August 2019
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.835) out of 10 for Lee Mount Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.835 for Lee Mount Care Home is calculated as follows: ( (151 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 176 Ratings = 4.835
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lee Mount Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Dec 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manager/Director
Joined: 2015
My parents owned a struggling care home for 15 years. I joined 8 years ago with no experience to help turn it around.
I fell in love with the work and built great relationships with residents and coworkers. Leading the service allowed me to use my creative skills and contributed to our success. It’s been the best decision of my life
Job Title: Registered Manager
Joined: 2005
I was looking after my mum and this made me want to care for others. I was also interested in mental health nursing. At Lee Mount we provide EMI care, this would have been a stepping stone in that direction, but since being here I’ve not looked back.
Job Title: Care Manager
Joined: 2019
I’m naturally a very caring person, I also want to contribute to the client's quality of life and specifically be part of improvements to their well-being positively. I always want the residents and relatives to feel supported, I enjoy being able to do this and build positive relationships
Job Title: Team Leader
Joined: 2018
At the time it was a job I was young, I stuck at it because I enjoy ensuring that I can keep supporting people with their independence and I also learnt that I enjoy providing good end-of-life care.
Job Title: Activities Manager
Joined: 2021
I work in care because I’ve always needed to help others and improve their quality of life, I like to see the difference I’m making and make new friends and relationships. My work family are like a second family to me.