Norton House

Norton Street, Elland HX5 0LU
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9.6 51 Reviews
  • Norton House, Elland
Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.

The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.

The caring staff support residents to maintain as much independence as possible and make choices about their care.

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Care Provided by Norton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Poole Beresford Ltd
  • Person in charge
  • Jillie-Jo Carver (Registered Manager)
  • Admission Criteria
    • Ages 64+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Norton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £700 – £1,500
    • Self-Funded Residential Dementia Care £700 – £1,500

  • Fees will be discussed on pre-admission
  • (these prices are only a guideline, please contact Norton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Norton House Reviews (51)

Total of 51, showing 1-20
9.6

Norton House has a Review Score of 9.6 (9.627) out of 10, based on 26 reviews in the last 2 years. Over all time Norton House has 51 reviews.

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  • 37
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Review from Roslyn B (Daughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living here for 2 years now and is very happy in herself and seems settled. All the staff are very good with her and I always feel welcome when I visit her.

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Review from Janine K (Daughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here 2 years. She's quite happy and well cared for. Staff always helpful and kind.

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Review from Pam R (Niece of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been in the home for four years and every visit is a pleasant one. The staff are very accommodating and the surroundings are always comfortable. My aunty is active and suffers from dementia, but she freely roams in a safe, secure environment. The meals are made fresh and eaten in a lovely
dining area. Overall, as a family, we are very happy with her situation.

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Review from A K (Niece of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle recently had to leave Norton House Care Home as they were unable to meet his needs. A new setting was found as quickly as possible, but there is a process to go through. The staff cared for my uncle to the best possible standards, even though it was difficult for them. His transition to his
new home was well organised and they ensured his safety at all times, for which I am extremely grateful.

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Review from Tim M (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very run care home with friendly and helpful staff. Always willing to assist an go above and beyond their duties. My father is cared for exceptionally well. Would highly recommend this care home. Thank you Norton House!

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Review from Alan R (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run and organised establishment. Very homely and welcoming with friendly staff.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you for your lovely review.
We are very blessed to have the opportunity to care for some amazing people, and to have such supportive families!


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Review from Tim H (Son of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is excellent and Mum is well looked after. Management keeps the family updated and all appropriate information. The main rooms (communal) are well decorated and furnished and are very comfortable.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you for your kind words, we are very happy you feel that Mum is looked after so well.


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Review from A C (Granddaughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful and the house is well kept, clean and tidy. The refurbishments are nice. Could do with a couple more residents activities outside of Christmas.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you for your review and your kind words about the service!


The team do work exceptionally hard at employing a focus around person centred activities. Christmas was a challenging period, as we spent a protracted amount of time organising larger festive events, including the Santa's Grotto for the local community.


We do endeavour to provide a large variety of activities, all of which are chosen by the people we care for. Next time you pop in, feel free to ask a staff member for our activities folder. This way you can see what your loved one has been up to!


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Review from Kathryn C (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House has been decorated recently to a high standard. There is a great display of art on the walls. The staff are excellent. Very helpful and kind to the residents and visitors. We are always offered a hot drink when visiting. They organise lots to do and try to get everyone to participate. Mum
is really looked after here.

Reply from Oliver Beaumont, Owner at Norton House

Thank you, we do try our best to do a range of activities that suit all of the people we care for. It is an absolute pleasure to look after Mum.


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Review from M B (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a place for Mum at short notice and these guys pulled out all the stops and got her a place - Thank you!
She was well looked after, well fed and all her personal needs tended to.
The staff regularly checked in on her and made sure she was ok, they kept her company. Their attention to detail
and routine checks proved invaluable.
We were regularly updated on her condition and we were listened to/helped with Mum's 'individual' needs. I've nothing but good stuff to report about Norton House, you have my thanks.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you so much for your kind words.
We are so glad that Mum had a nice experience with us and we appreciate the support we get from our families.
Thank You for choosing Norton House, your mum was a pleasure to look after.


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Review from H R (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Norton House just a couple of weeks ago. The staff are all lovely, attending to Mum's every need. It is good to see their smiles regularly as they attend to Mum and also when passing by her room just waving at the door.

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Review from Irene H (Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Norton House since Monday the 19th of November 2023. My necessary needs have been attended to very kindly by the daily and nightly staff, with smiling faces.

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Review from Michelle B (Friend of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm, friendly welcome. All staff are always happy to help with anything. Always kind and reassuring to all residents with a sense of humour. Constantly offering activities and providing opportunities for all residents, family, and friends to join in, e.g. Halloween/Christmas.
My friend is
very happy here, and it is always a pleasure to visit.
Good food, lots of tea/coffee on offer.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Hi Michelle, thank you for your lovely comments.
It is a pleasure to have such support from our Norton House friends and family.


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Review from Charlotte H (Granddaughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always looked forward to seeing my nana, but I also look forward to seeing the lovely, attentive staff and characterful individuals who live at Norton House. There's always something going on, and I often feel inclined to partake! The activities keep residents physically and mentally stimulated;
they cover many different interests at many different skill levels to ensure everyone is included. The decor is warm and cosy; it feels like home. Tea and biscuits are plenty, the key to mine and my nanas heats. I often feel inclined to steal my nana's food; it looks so delectable. In my nana's words, "I like it very much, and they're very kind". Bonus point for Piano. Big fan. Thank you! Everyone who works here has a genuine love, patience and kindness towards residents.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Hi Charlotte, thank you for your lovely review! We are very grateful for your kind words; we truly do have an amazing staff team that are passionate about their roles and the individual's we look after.
We enjoy your company and love that you participate in the activities too! I absolutely love hearing you play the piano - I always know when you are here.


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Review from Iris B (Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the help and so far the activities I have experienced. Happy with bedroom. Good food. Everything clean and ok.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank You for your kind words Iris, you are an absolute pleasure to look after.


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Review from John C (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the home and staff. Peace of mind leaving Mum with people who obviously care.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Hi John, thank you for leaving us a review. We are glad that you feel at ease leaving Mum with us. She is cared for and loved so much by the full staff team at Norton House.


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Review from Jean C (Resident) assisted by family/friend published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy here! Home from home, really pleased. Thank you for everything.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you Jean! We are glad you feel like it is home, you are a big part of the family & we love you lots.


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Review from Helen D (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who was frail and suffered from dementia, spent the last few months of her life here, and we were so grateful that she did. The staff could not have been nicer, making her so welcome and making sure that all of her needs, both physical and mental, were catered for. She had a very bad experience
at the care home where the Local Authority had initially placed her, so we felt a bit battle-scarred and were very cautious in selecting somewhere else. Mum had been in and out of hospital due to her various ailments, and the contrast between how she was cared for at Norton House, as compared to the total lack of compassion exhibited in the hospital could not have been more stark. We were very clear that Mum was dying, we wanted her to stay at Norton House rather than go to hospital, and we are so glad that we did.
I cannot praise the team at Norton House highly enough and I would not hesitate to recommend them.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Good Afternoon Helen. Thank you so much for your kind words!
Our team are extremely passionate within their roles and have a genuine caring nature. I'm glad that mum was comforted, surrounded by a loving family and a staff team that genuinely cared.
Mum was a pleasure to care for and we are grateful you chose Norton House!


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Review from J M (Resident) assisted by family/friend published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find living at Norton House good. I am looked after well. I like the things that we all do at Norton House.

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Review from Melissa C (Daughter-in-law of Resident) published on 2 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to visit my mother in law and was shocked to find just how happy she was. She was very well presented, clean and tidy and she spoke highly of the home herself. She appears to be very happy and settled at Norton House and we as a family are truly grateful to all the staff for making mum feel this
way. The staff are very friendly and visitors are well looked after when they visit. Staff have a kind and caring approach and are very responsive when needed. Meals appear nice and activities are very person centred, tailored to mums likes and dislikes. I would highly recommend Norton House to family and friends.

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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.627 for Norton House is calculated as follows: ( (200 Excellents x 5) + (90 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 300 Ratings = 4.627

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norton House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Norton House

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Frequently Asked Questions about Norton House

What types of Care is Norton House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norton House provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Norton House have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Norton House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norton House to the centre of Elland?

0.4 mile(s) as the crow flies, distance by road may be significantly further.