Norton House

Norton Street, Elland HX5 0LU
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9.7 51 Reviews
  • Norton House, Elland
Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.

The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.

The caring staff support residents to maintain as much independence as possible and make choices about their care.

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Care Provided by Norton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Poole Beresford Ltd
  • Person in charge
  • Jillie-Jo Carver (Registered Manager)
  • Admission Criteria
    • Ages 64+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Norton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £700 – £1,500
    • Self-Funded Residential Dementia Care £700 – £1,500

  • Fees will be discussed on pre-admission
  • (these prices are only a guideline, please contact Norton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Norton House Reviews (51)

Total of 51, showing 21-40
9.7

Norton House has a Review Score of 9.7 (9.661) out of 10, based on 25 reviews in the last 2 years. Over all time Norton House has 51 reviews.

Overall Experience

  • 37
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Date Published

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Review from B H (Granddaughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been living here for around nine months and is very happy here. All of the staff are lovely and do a great job caring for all of the residents. I have peace of mind knowing she is safe and happy here.

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Review from Deborah D (Friend of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House Care Home is very good. The staff and manager are attentive, empathetic and very caring. The resident we visit seems very happy. The facilities are clean and kept tidy - and the staff make visitors feel very welcome.

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Review from Martin M (Son of Resident) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother is well looked after. Staff are polite, patient and professional.
The home is undergoing a refurbishment which is aesthetically pleasing.
The food could do with improving, a lot of repetition.
Clothes also often seem to go missing and it would appear not a lot of care is taken with separating
the clothes before washing.

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Review from C S (Cousin of Resident) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, I do not visit my cousin as often as I would like, but whenever I do, she appears content although she has deteriorated and no longer has understandable conversations. She is always clean and tidy in appearance.

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Review from Phil N (Son of Resident) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff, high standards of care. Good attitude and attention to detail. Good communications. Good activities. Nice friendly atmosphere. Very caring and compassionate. I'd recommend them to anyone.

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Review from Karen T (Niece of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Norton House are always so pleasant and helpful, although at times they do seem short-staffed.
I know time is spent chatting with my Aunty when possible which I appreciate as the more stimulus and sensible conversation she has will help her mental health and keep her awareness.

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Review from Elliot M (Grandson of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely amazing there. Always there on hand to help and to tell us to allow them to care for my grandpa. Grandpa is soo much better since moving there and is having a better life. There is always staff around offering tea, coffee and biscuits. Nothing is too small for the staff to do,
and they will always find a way to help if there isn't something already there to help with a situation. Norton House is a little bit dated, but the owner is currently doing it up, and the work, so far, looks great. Was very unsure about moving grandpa into a care home, but since he moved there, I have had no doubts whatsoever. I wish every care home could be like that. Norton House is absolutely outstanding.

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Review from Shannon M (Granddaughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandpa has been here for over a month now, and I am very pleased with the way the home is run. The staff are so friendly and helpful. My grandpa has everything he needs, and all the residents seem happy when we visit. Very well run and has lovely staff, who make you feel very welcome. The home is
undergoing some renovations, and this is being managed very well with minimal disturbances caused. Thank you, and couldn't recommend this home enough!

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Review from L J (Respite Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed at Norton House for eight days of respite.
I have to say the staff are absolutely fantastic. My mother looked so clean and was visibly very happy whilst staying there. She made lots of new friends and seemed to form good relationships with the staff. The food always looked and
smelt great and there were constant refreshments being offered every time we visited. The staff team are all very good with all residents and can't seem to do enough. It was nice to actually meet the manager and see she got stuck in too!
Overall we are extremely happy with the care our mother received and most certainly will be booking at Norton House again in the future.

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Review from Victoria S (Regular Volunteer) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to Norton House for a few years now and I absolutely love going in to see the ladies and gentlemen. The staff and management are all wonderful and very caring and patient, as well as very professional and very hard working. The food always looks and smells delicious too.
I do think that some areas of the home may need a little updating however it's still a lovely clean and cosy place to visit. The activities, including hairdressing and regular singing and dancing, with the ladies and gents, are wonderful to see and hear as well as playing on the piano. Overall it is a brilliant home and every member of staff is brilliant.

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Review from Carl B (Nephew of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A high standard of care and attention to detail. Although Norton House is in need of improvements in decor and bedroom/communal area facilities, this is more than made up by the positive attitude and care shown by the staff.

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Review from L P (Granddaughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been staying here for a few months now, and I have to say I cannot praise the home enough. The staff and management are just wonderful, and it really feels like they are going the extra mile to make sure everyone feels included and valued. The kind words of the staff have helped my gran
get through some difficult experiences, and I am very grateful for this, especially as none of the family could be there for her at this time.

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Review from Molly I (Friend of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very impressed and reassured by the staff especially but also the facilities. I especially appreciate the games that we can play in the conservatory or the quiet room. My friend is always content and happy when I visit and the staff are always so welcoming of any and all visitors! The toilets
are always clean and my friend's room is always tidy.

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Review from Karen I (Niece of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a nice and pleasant place, my aunt is looked after well and likes it here at Norton house. The staff are helpful and her room is nice and clean. She enjoys the food here and the staff are nice and helpful.

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Review from Martin H (Son of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home now for 3 years and the care she receives continues to be excellent. The staff are patient, discerning and most importantly kind to her, even in her many challenging moments! They are always on top of her individual care needs and communicate very well with the family. There
always seems to be sufficient staff caring for the residents when we visit and the management and staff are attentive when we have questions or make inquiries about aspects of her care needs, and importantly the staff are professional and a pleasure to deal with. Mum continues to be happy at Norton House feeling safe and cared for, which she is.

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Review from A L (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mums birthday in February but unfortunately, the care home had gone into lockdown again. However, after a phone call and a shopping trip, I delivered some party food and the caters went all out to put on a birthday party and dancing that lasted into the evening. Caters are paid to do a job
but the carers at Norton House really do make a difference!
Outstanding on a different level.

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Review from Lisa H (Daughter of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House looked after my mother with care, compassion and the highest level of professionalism. The care staff and management worked together with mum and our family to ensure mums comfort and care needs were met and she maintained her dignity. I would highly recommend Norton House.

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Review from Donald H (Resident) assisted by family/friend published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are good and look after my needs well.
But food although alright could be better as sometimes it is not hot enough.

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Review from Julie S (Daughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House is a lovely home. My mother resides there and she's very comfortable. The staff is very efficient, friendly and nothing is too much trouble. The food is excellent even though my mother doesn't eat too much, she enjoys what she eats. The home itself is very tastefully decorated and it's
homely. I wouldn't want my mum to be staying anywhere else and l don't worry about the care she's getting as nothing is too much trouble for the staff. I wouldn't hesitate to recommend Norton House to anyone.

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Review from Gillian B (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent four months in Norton House in Elland and she loved her time there. The staff were very attentive and Mum enjoyed the laughs she had with the staff! It was good that we were able to window visit even during lockdown and the indoor visit felt very safe. Thank you.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Norton House is calculated as follows: ( (198 Excellents x 5) + (84 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 289 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norton House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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